Ratings based on 1,813 Verified Reviews

4.1 out of 5
87% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Camden, Al

Easy access to the interstate.

Posted Dec 15, 2017
In town for a ballet. Five minute drive from hotel to venue. Plenty of restaurants in walking distance. Didn't have time for breakfast at hotel but hears others praising their experience.
Comment from Hotel Management
Dec 16, 2017 by Kali, Hotel Management
Hello Linda! Thank you for sharing your great experience at the Holiday Inn Express Nashville Downtown Conference Center! We would love to have you come back the next time you are in town. Kali Meyer Director of Front Office
5 out of 5
Recommended
for Everyone
by A verified traveler from knoxville Tn

Posted Dec 13, 2017
Very comfortable. Staff great. Very nice breakfast
Comment from Hotel Management
Dec 14, 2017 by Kali, Hotel Management
Hello karen, Thank you for your great feedback! Kali Meyer Director of Front Office
3 out of 5
by A verified traveler from KY

It’s ok.

Posted Dec 13, 2017
There is a $30 fee for parking which isn’t bad but I’m guessing it could be cheaper. Major construction going on next door. Woke us up at 5:00a. The room itself is nice and we walked to the ryman. Overall good. The staff was marginal at best. There were three behind the counter when I showed, the ladies were quick to help but the gentleman just stood there.
Comment from Hotel Management
Dec 16, 2017 by Kali, Hotel Management
Hello jim, Thank you for providing valuable feedback. We strive to provide guests with the best possible service, and its important to know when we fall short. I regret any inconvenience it caused you and ensure this has been discussed with our team to make improvements. Kali Meyer Director of Front Office
5 out of 5
Recommended
for Everyone
by A verified traveler

Weekend stay in Nashville

Posted Dec 11, 2017
Excellent location Great little workout studio Comfortable gathering areas in lobby Live music in lobby Washer/dryer set up was incredibly handy
Comment from Hotel Management
Dec 11, 2017 by Doug Vandenberg, GM, Hotel Management
Thank you so much for your kind words. I hope you come back and see us soon. Happy Holidays!
3 out of 5
by A verified traveler

Front Desk Attitude...

Posted Dec 10, 2017
Woman who checked me in was not helpful with parking clarification and was just going through the motions. I travel frequently, and this was an awful check-in experience. Attitude makes or breaks the hotel experience, so a little more courtesy would go a long way. Hit the reset button every time and make people feel like you deserve their hard earned dollars when they choose to stay with you.
Comment from Hotel Management
Dec 14, 2017 by Jodi S., Hotel Management
I would like to thank you for taking the time to review our hotel. We appreciate all guest feedback as we are not perfect but we strive each day to make each guest experience a positive memorable one. Please be assured that I will be addressing these matter with the appropriate people to see how we can change things for our future guests. Jodi S. Assistant Front Office Manager
2 out of 5
by A verified traveler

Rude staff and moldy food

Posted Dec 9, 2017
The night staff was very unprofessional and inappropriate with their interactions with hotel guests. The breakfast seemed to be a good addition. However, the pastries were molded.
Comment from Hotel Management
Dec 14, 2017 by Jodi S., Hotel Management
I am sorry to learn that your stay was less than you expected. It is our intention that every guest has an excellent stay. Our staff strives to correct anything our guests perceive as lacking and we would have loved and opportunity to address your concerns in house. We have an MOD on property 24 hours to make every effort to ensure each person is completely satisfied with their stay. Thank you again for the review.
5 out of 5
Recommended
for Everyone
by A verified traveler from michigan

Nice motel

Posted Dec 5, 2017
Comfort, clean, friendly and a good free breakfast! Walking to the main strip was easy! Would say again!
Comment from Hotel Management
Dec 7, 2017 by Kali, Hotel Management
Thank you! Please come back and see us soon. Kali Meyer Director of Front Office
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 4, 2017
We had a great weekend. My gradson marched in the Christmas parade and the hotel was on the route.
Comment from Hotel Management
Dec 7, 2017 by Kali, Hotel Management
Thank you for choosing our hotel to attend the Christmas parade! Please come back and see us soon. Kali Meyer
5 out of 5
Recommended
for Everyone
by A verified traveler from nashville

Posted Dec 4, 2017
Great staff, great walking distance to everything spacious rooms with comfortable beds
Comment from Hotel Management
Dec 7, 2017 by Kali, Hotel Management
Hello darlene! It was a pleasure to have you stay with us. Our location is perfect for the downtown area. Kali Meyer
5 out of 5
Recommended
for Everyone
by A verified traveler from Manitoba Canada

Convenient hotel

Posted Dec 3, 2017
Pros: Free breakfast and WiFi
Cons: I would like body wash in the bathroom.
Location: It’s a short walk to the bars downtown and the river
We stayed for five nights and loved it. Located right on Broadway and easy walk to the Ryman and bars downtown! Great breakfast every morning!
Comment from Hotel Management
Dec 7, 2017 by Kali, Hotel Management
Hello Suzanne, Thank you for mentioning some of the great perks - free breakfast, free Wifi, close to the nightlife - you experience when staying at the Holiday Inn Express Nashville Downtown Conference Center. Kali Meyer