Ratings based on 1,769 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from San Antonio Texas

Only if it is your only option

Posted Jan 15, 2018
Pros: Rooms were clean and the beds quite firm.
Cons: Too much to list here. More Staff - ice machines Anywhere - desk staff available during night hours - etc.
Location: Nothing
There are no ice machines to be found anywhere. Most of the people hanging out in the hotel bar and lobby were not guests but rather the locals with no place to go. After checking in it was a challenge to find assistance for extra towels, to open or close the exterior door to the courtyard, or ice (did I mention no ice machines). In my hunt on every floor for ice - I found the bar manager doing maintence in the laundry.... Clearly this place is underserviced in general. It is better than sleeping in your car --so there is that.
5 out of 5
Recommended
for Everyone
by A verified traveler from columbus ohio

Great location. Very clean and quiet

Posted Jan 14, 2018
Great location. Very clean and quiet. Walking distance to Broadway bars and restaurants. Also walking distance to Bridgestone arena!
5 out of 5
Recommended
for Everyone
by A verified traveler from virginia

Concert stay

Posted Jan 13, 2018
Just a five minute walk to Bridgestone arena. Very nice
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 11, 2018
Cons: Avoiding long lines at check in. We had a 2 and a 4 year old with us. Luckily a staff member recognized our situation and expedited our check in.
Too many people. It was a fun experience but too crowded
5 out of 5
Recommended
for Everyone
by A verified traveler from Alexandria, VA

Great place to stay to walk around Nashville!

Posted Jan 8, 2018
Pros: Everything!
Cons: Nothing I saw.
Location: Close to Broadway, Johnny Cash museum, Patsy Cline museum, Ryman Auditorium.....
Hyatt Place is a newer hotel. All of the staff, from the front desk to house cleaning are terrific. Very helpful and kind. The food at the bar is also very good, as is the free breakfast. This hotel is close to shops, restaurants and bars downtown. No need for a car!
Comment from Hotel Management
Jan 8, 2018 by Victoria Wicks, Hotel Management
We appreciate all the kind words! Yes, we are within a 10 minute walk to just about everything in downtown. The Hyatt Place Nashville Downtown will be 5 years old in November. The team works hard to keep it clean and well maintained and they are absolutely thrilled that you noticed. Thank you for taking the time to share your experience!
3 out of 5
by A verified traveler from illinois

To close to the firehouse.

Posted Jan 3, 2018
The room comes with a white noise maker and ear plugs. There must be a firehouse nearby. Fire engines went out about every thirty minutes. For the price stay somewhere else. The room was small and I’ve had way better deals in Nashville.
Comment from Hotel Management
Jan 8, 2018 by Victoria Wicks, Hotel Management
Dear Doug, I appreciate you taking the time to comment on your stay with us. We place the sound machine and ear plugs in our guest rooms in order to do everything we can to provide our guests with a serene and peaceful night's sleep. The nearest fire station is actually blocks away. Unfortunately with the events surrounding New Year's Eve many streets were blocked forcing the fastest route down 3rd Avenue. I apologize that you were disturbed and we will be sure to inform guests in the future of the potential. Thank you again for all of the valuable feedback. Regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

within walking distance to downtown

Posted Dec 30, 2017
great staff, always greeted us. breakfast was good, but it was so busy they had a hard time keeping up with silverware, plates and glasses. room was very comfortable and extremely clean. would for sure go there again!
Comment from Hotel Management
Jan 8, 2018 by Victoria Wicks, Hotel Management
Dear Mary, I appreciate you taking the time to comment on your stay at the Hyatt Place Downtown! In serving 400 plus people each morning for breakfast, we definitely had a few moments where we struggled to keep up. The team has already reviewed what we need to do differently for the future. I'm sorry that you felt the impact! However, I'm so delighted you found the staff kind and the hotel clean! Thanks and Happy new Year!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 30, 2017
Nice Hotel. Great location for downtown attractions.
4 out of 5
by A verified traveler from Chicago

Terrible management

Posted Dec 28, 2017
Pros: Hyatt Place hotels are always great for a family of 5 due to size of rooms
Desk staff unpleasant, appeared bothered by guests, not very willing to help, and really not very knowledgeable. Breakfast was chaos. Almost zero replenishing of utensils, plates, cups, food items, or bussing of tables during breakfast. Manager standing behind bar the entire time not helping the situation. HVAC in room set to only go up or down a few degrees so we couldn't control the temp.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in sweet location

Posted Dec 27, 2017
My wife and I stayed at the Hyatt Place downtown Nashville & really enjoyed our stay. Nice new hotel only a couple of blocks from the honky tones on Broadway. Nice breakfast included.