Ratings based on 512 Verified Reviews

3.6 out of 5
69% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Nebraska

Comfortable hotel, easy access to downtown

Posted Oct 17, 2017
Comfortable, reasonable rates, easy walk to venues and restaurants. The staff was wonderful!
Comment from Hotel Management
Oct 17, 2017 by General Manager , Hotel Management
Troy, thank you for being our guest at the Capitol Hotel Downtown Nashville. We are pleased to know our location was ideal for your needs and that you were impressed with the good value we offer. It was a pleasure having you here, and we hope to welcome you back soon. General Manager
3 out of 5
by A verified traveler from memphis, tn

Just ok

Posted Oct 11, 2017
Pros: Cleanliness of rooms
Cons: Get another elevator! Some kind of sound and weather barrier on walkways which are open.
Location: The Capitol is very close if you have business there.
If you have business at the Capitol, it's within walking distance. Rooms all open to the exterior of the building but traffic noise is not too bad. Although small, the rooms are comfortable and clean but I expected more for the price they charge. Also, one elevator was tiny! Fortunately, it was not busy that day but I can imagine on a busy day waiting for the elevator could be a problem.
Comment from Hotel Management
Oct 12, 2017 by General Manager, Hotel Management
Thank you for being our guest and sharing your experience. We are happy you had an overall comfortable stay and that you liked our downtown location. We have made a note of your feedback as it shows us the scope of improvement. We hope to have the pleasure of hosting you again. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Green Bay, WI

CLOSE TO EVERYTHING DOWNTOWN

Posted Oct 10, 2017
Pros: The location to so many things.
Cons: Some of the hotel could use some updating.
Location: See note above.
The Capitol Hotel was within walking distance to the honky tonk (bars) downtown, many restaurants, Printer Alley, the Cumberland River, Tennessee Capitol, Bridgestone Arena, Nissan Stadium, Johnny Cash Museum, Country Music Hall of Fame, the Ryman & Gulch area. The bed/pillows were very comfortable, the staff were very nice & accommodating, the continental breakfast very good & fitness room nice. The Grand Ole Opry was a 20 minute ride from here. The hotel was updated but still old and could use a little more updating.
Comment from Hotel Management
Oct 11, 2017 by General Manager, Hotel Management
Thank you for staying at The Capitol Hotel Downtown Nashville and for sharing your experience. We are so happy to know you had a comfortable stay and that our location was perfect for your needs. We have made a note of your comments as it shows us the scope of improvement. I’ll be sure to share your compliments with my entire staff and all of us look forward to welcoming you back soon. General Manager
1 out of 5
by A verified traveler

I actually left - even with a nonrefundable rate

Posted Oct 9, 2017
Terrible. Do not be deceived by the reviews - this is a glorified motel-style hotel. Each door opens up to either the street or a deck where people walk by. I did not feel safe here. Even though there were cameras everywhere, there was clearly a reason those cameras were installed in the first place. The hotel staff was super nice - not their fault people don’t want to stay here. She called me 5 mins after I went to my room because I bet people want to leave all of the time. Do not be fooled by the pictures!
Comment from Hotel Management
Oct 11, 2017 by Guest Relations, Hotel Management
Thank you for your candid review. We sincerely apologize that you were disappointed with your experience here. We are currently under new management and have plans for several updates and modifications to our property. We do hope you will consider another stay with us in the future where we can provide you with a leisurely and comfortable stay. Thanks again for you feedback. Have a great day!
3 out of 5
by A verified traveler from Nesconset, NY

Conveniently located in Nashville, but not great

Posted Oct 2, 2017
Pros: Within walking distance of Broadway
Cons: The room was small, dark and beds were uncomfortable.
Location: Broadway where all the honky tonks are located are nearby. The live music in Nashville is great! Check out the Ryman Auditorium!
The hotel was within walking distance of Broadway and 2nd Avenue etc, but not the greatest place to stay. The bed was uncomfortable with little pillows. It came with a free breakfast that wasn't bad, but I think I would stay in another place next time.
Comment from Hotel Management
Oct 4, 2017 by General Manager, Hotel Management
Maureen, thank you for staying at our hotel and for sharing your experience. We are happy to know you had an overall comfortable stay and that you like our downtown location. However, we are sorry to know you were not pleased with the size of your room and the amenities we offer. I will certainly share your concerns with our team and discuss how we can do better going forward. We hope the positive aspects of your visit will bring you back in future. General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Got What I Paid For

Posted Sep 28, 2017
I came into town for a concert at The Ryman, so distance was key. I had no problem walking back and forth even at night. The valet parking is great (even if it is a requirement ), so keep that in mind when considering the cost. The room was comfy and the bed was great! Noise out was an issue for my husband, but I sleep like the dead and had no issues. The employees were great and friendly.
Comment from Hotel Management
Sep 29, 2017 by General Manager, Hotel Management
Bea, thank you for being our guest while here for an event. We are happy to know our location was ideal for your needs and that the service you received from our associates was to your satisfaction. However, we’re sorry for the noise issue you experienced here. Your feedback is appreciated as it will help us improve our service and facilities moving forward. We hope the positive aspects of your visit will encourage you and your husband to choose us again in the future. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Great location, walking distance to Lower Broadway

Posted Sep 25, 2017
Room was clean and staff was very accommodating. Best location for the price. Booked 3 rooms for our group and we had a great time.
Comment from Hotel Management
Sep 26, 2017 by General Manager, Hotel Management
Patty, thank you for choosing The Capitol Hotel Downtown Nashville for your accommodation. We are so happy to know you and your group enjoyed the time during your stay with us and that our prime location was perfect for your needs. We appreciate your feedback and look forward to welcoming you all back soon. General Manager
3 out of 5
by A verified traveler from Middletown CT

Close to downtown for the young

Posted Sep 24, 2017
Hotel price reasonable but please pay a little more and stay where staff is more professional. They were like the hotel misfits. Our maid was excellent, bed comfortable. Breakfast caregiver was also amazing and kind.A young bellhop was running down the outside of room with the luggage rack and tipped it over and smashed into our window, we opened the door and he ran, left cart at elevator. A little more class please. Will not stay here again! We travel all over the world! Never here again! This hotel will probably not even be here next visit!
Comment from Hotel Management
Sep 26, 2017 by General Manager, Hotel Management
Mary, thank you for being our guest and for sharing your candid feedback. We are happy to know you had an overall comfortable stay and that you liked our downtown location. I sincerely apologize for the inconvenience you encountered with our services and will use your feedback as a training tool to improve our future guest’s experiences. I hope your positive aspects of your stay will give us an opportunity to restore your confidence in us. General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Tampa, FL

Great value for downtown Nashville

Posted Sep 18, 2017
Pros: Location
Cons: Room comfort
Location: Close to anything downtown, Broadway, Bridgestone arena, etc
The best part of this hotel is the location, you can basically walk anywhere downtown, just a short 10 min walk to broadway, etc. The staff was very friendly and accommodating , and the room was clean and nice enough to enjoy the trip.
Comment from Hotel Management
Sep 18, 2017 by General Manager, Hotel Management
Thanks so much for your recent stay and for your feedback. We were thrilled to read that you loved how close The Capitol Hotel Downtown Nashville is to everything you want to do downtown. It really is why we are one of the best choices in the city. Thanks again for staying with us, and we hope to see you again very soon! General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in downtown

Posted Sep 3, 2017
We got tickets to an event at the schermerhorn symphony center and picked this hotel because it was within walking distance. It doesn't look like much from the outside but was very surprising. The staff were friendly and very helpful, room was very clean and quiet. We will definitely stay there again. There is a bar in the lobby which was a definite plus!
Comment from Hotel Management
Sep 4, 2017 by General Manager , Hotel Management
Thanks for the awesome feedback. We are delighted to know our location was perfect for your trip and that you were impressed with the top-notch service provided by our associates. It was such a pleasure hosting you at The Capitol Hotel Downtown Nashville, and we look forward to welcoming you back soon. General Manager