Ratings based on 113 Verified Reviews

4.3 out of 5
71% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Ponte Vedra, Florida

Beautiful hotel. Walking distance to everything

Posted Oct 29, 2017
Staff was great. The hotel was very clean with nice size rooms. Not all rooms are the same size since it was an old train station. The train does back up to hotel but we never heard it at night.
Comment from Hotel Management
Nov 1, 2017 by Chris, Hotel Management
Thank you Clair! We truly appreciate you taking the time to recognize our staff and are happy to hear you enjoyed our unique train station hotel!
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to attractions

Posted Oct 12, 2017
This historic hotel is located close to The Gulch neighborhood, and is merely blocks away from Music Row on Broadway. Being close to local attractions is a plus since there is no free public parking downtown. The room was clean, comfortable, and available when we wanted to check in early. The Valet parking made it convenient for easy coming and going during our stay. Great place, will definitely be back.
Comment from Hotel Management
Oct 13, 2017 by Chris, Hotel Management
Thank you for your great review! Union Station is a hot Tennessee minute from all the major attractions, including Bridgestone Arena - home to the 2017 Western Conference Champion Nashville Predators hockey team!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 30, 2017
Great staff and beautiful hotel. Right on trolley stop which was a plus. It was close enough to walk many places though - many restaurants, coffee shops, gulch area, Ryman , etc.
Comment from Hotel Management
Oct 1, 2017 by Chris, Hotel Management
Thank you for your review! We are a hot Tennessee minute from all of the downtown attractions, including the Frist Center for the Visual Arts! We are so glad to hear you enjoyed Nashville and Union Station!
4 out of 5
Recommended
for Everyone
by A verified traveler from SD

Close to everything

Posted Sep 12, 2017
Pros: Location and cleanliness
Cons: There was a small problem with ants in the room
Location: very close the the gulch and broadway
Great location, walk to stadium, broadway or the gluch. Hotel staff very friendly and helpful. Rooms were very quiet and clean.
Comment from Hotel Management
Sep 13, 2017 by Chris, Hotel Management
It was our pleasure hosting you this week, and am glad to hear you had a great time experiencing all our city has to offer.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 10, 2017
I don't feel the need to do this and would rather just skip this section but it won't let me.
Comment from Hotel Management
Sep 10, 2017 by Chris, Hotel Management
Anonymous, Thank you for taking the time to review us! We appreciate seeing that we were able to meet your expectations during your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2017
Perfect location and just a stunning hotel. Our suite was comfortable and very updated. Would for sure recommend this hotel.
Comment from Hotel Management
Sep 7, 2017 by Chris, Hotel Management
Thank you for staying with us. Our historic lobby is a certainly a Nashville Must-See!
4 out of 5
Recommended
for Everyone
by A verified traveler from Dublin Ireland

Stunning Art-Deco Style Hotel

Posted Aug 23, 2017
Pros: above
Cons: above
Location: Beside all the fantastic live musical action in downtown Nashville and visit Johnny Cash Museum /must see. The man is a Legend .
Stairwells need a fresh coat of varnish ...or two !! and carpets need replacing. Staff extremely helpful and most courteous
Comment from Hotel Management
Sep 7, 2017 by Chris, Hotel Management
We are in the center of Nashville, and a hot Tennessee minute from most attractions downtown. Thank you for sharing kind words for our on site staff. It is our pleasure to assist!
5 out of 5
by Shane

GREAT PLACE!!!!

Posted Aug 15, 2017 on Hotels
Hotel was GREAT!! The place is beautiful and staff was very friendly and helpful. I will be back.
Comment from Hotel Management
Sep 8, 2017
Thank you Shane! Our staff strives to deliver extraordinary experiences, and I am pleased to hear we were able to achieve this during your stay. See you again soon! ~Chris
5 out of 5
by Mark

A+++ great place

Posted Aug 14, 2017 on Hotels
Nice hotel had a great weekend
Comment from Hotel Management
Sep 8, 2017
Thank you for staying with us last weekend, Mark. I hope you were able to explore our great city and experience all that Nashville has to offer. ~Chris
5 out of 5
by Eric

A Gem in Nashville

Posted Aug 11, 2017 on Hotels
We needed to stay near Music Center for a trade show and this was one of the lower priced hotels of the nicer ones. What a wonderful surprise! A gem of a hotel. The lobby is incredibly large and beautiful, a converted train station lobby. Very well done. The bar off the lobby had the best bartenders, reflective overall of the hotel's wonderful customer service. Note that valet does run $40/night, but the valet folks were extremely helpful at suggesting places to go. The room was clean and decent size. Overall a wonderful experience and would highly recommend it.
Comment from Hotel Management
Sep 8, 2017
Eric, our hotel is right in the middle of the action and close to many local attractions, including the Music City Center. Thank you for staying with us! ~Chris