Ratings based on 559 Verified Reviews

4.3 out of 5
94% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2018
We had a very good experience at the Comfort Inn, The Pointe. The hotel staff was very accommodating. Assisted in late check in and room change for our personal preferences. Early breakfast was also a bonus. Overall we enjoyed our time there, definately stay there again and would recommend to family & friends.
Comment from Hotel Management
Apr 20, 2018 by Tricia Mezhir, General Manager, Hotel Management
Thank you for the compliments and recommendation. We look forward to your next visit
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to the falls

Posted Apr 17, 2018
Cons: Housekeeping did not come to our room during our stay.
We had an excellent view of the falls from our window and it's such a close drive to the border. Lots of restaurants and souvenir shops in the area. Excellent selection for breakfast
Comment from Hotel Management
Apr 20, 2018 by Tricia Mezhir, General Manager, Hotel Management
First, let me apologize with the housekeeping issue - I do not know how this happened but will discuss with the team. We are so pleased that you enjoyed the Rapids view from your room - it is quite spectacular. Your recommendation is appreciated
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 15, 2018
Need to be better labeled on our side of hotel very confused when entering? But great stay great breakfast nice staff thanks
Comment from Hotel Management
Apr 16, 2018 by Tricia Mezhir, General Manager, Hotel Management
Thank you for the compliments and suggestions. we do appreciate our guests feedback
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to Falls

Posted Apr 14, 2018
Enjoyed the stay! Room was comfortable, breakfast good. Location perfect.
Comment from Hotel Management
Apr 16, 2018 by Tricia Mezhir, General Manager, Hotel Management
Well thank you so much. We do appreciate the recommendation
4 out of 5
Recommended
for Everyone
by A verified traveler from TX

Posted Apr 12, 2018
Very close to the Falls and eateries. Walking distance to the US/Canada bridge to cross over if you so desire...
Comment from Hotel Management
Apr 16, 2018 by Tricia Mezhir, General Manager, Hotel Management
We appreciate the recommendation
5 out of 5
Recommended
for Everyone
by A verified traveler from Lake city

Posted Apr 10, 2018
Really really happy with staff and room. They went above and beyond and its was the best experience i ever had in a hotrl. Thank you snd hope to see you next it ear too. Would not book any other place
Comment from Hotel Management
Apr 10, 2018 by Tricia Mezhir, General Manager, Hotel Management
Thank you so very much. We look forward to your next visit
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Nice hotel. Very convenient location

Posted Apr 6, 2018
Friendly, courteous staff. Good clean rooms. Very conveniently located in the heart of niagara falls.
Comment from Hotel Management
Apr 9, 2018 by Tricia Mezhir, General Manager, Hotel Management
Thank you for the compliments and recommendation
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay

Posted Apr 6, 2018
We enjoyed our stay here. It’s close to all the major falls and the walk to these falls was easy. Staff was very friendly and efficient; free breakfast had some good selection of food; and the room was very comfortable - I am a light sleeper so I never sleep well at hotels, but I could sleep like a baby when I stayed here!
Comment from Hotel Management
Apr 6, 2018 by Tricia Mezhir, General Manager, Hotel Management
We so appreciate all the kind words and recommendation. We hope you visit with us again soon
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Apr 4, 2018
Great staff, very clean and comfortable except clogged toilet.
Comment from Hotel Management
Apr 4, 2018 by Tricia Mezhir, General Manager, Hotel Management
Thank you for the feedback. Please accept my apologies for the inconvenience you experienced with the maintenance issue that occurred. We appreciate the recommendation and hope that you will visit again
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Very decent hotel

Posted Apr 2, 2018
The location was great, if you want to be near the Falls and walk across to the Canadian side. The room itself was good and clean. The staff were also friendly and efficient. Minus for me, but this doesn’t really have to do with the hotel, just the general environment. If you dont have a car, not many convenient stores nearby though, but 7 eleven is some blocks away. The restaurants that are in walking distance were also so-so. Also probably a little bit pricier. But overall, it was a great stay and very convenient to enjoy the Falls, would highly recommend.
Comment from Hotel Management
Apr 2, 2018 by Tricia Mezhir, General Manager, Hotel Management
Thank you so much for the feedback and recommendation. We certainly appreciate hearing from our guests