Ratings based on 370 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 19, 2018
Awesome Hotel, spacious rooms, near to Niagara Falls, good breakfast buffet spread
5 out of 5
Recommended
for Everyone
by A verified traveler from Tonawanda NY

Nice hotel

Posted Apr 16, 2018
Nice hotel missed breakfast wasn't sure how late it was served
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 12, 2018
Hotel was nice. Room felt a little old. Bed wasnt that comfortable was only there one night though so not a big deal. But overal was an ok experience
Comment from Hotel Management
Apr 14, 2018 by Kathleen, Hotel Management
Thank you for taking the time to tell us about your stay! I apologize the bed wasn't as comfortable as you would have liked it. Thank you for letting us know and have a terrific day!
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff

Posted Apr 9, 2018
Great hotel with friendly front office staff. Helpful information about the area attractions.
Comment from Hotel Management
Apr 14, 2018 by Kathleen, Hotel Management
Thank you for your review. It sounds like from start to finish everyone was friendly and able to help you find your way. Thank you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from kentucky

Close to the Falls

Posted Apr 9, 2018
Clean. Comfortable. Great breakfast. Great price. Good location. No complaints.
Comment from Hotel Management
Apr 9, 2018 by Kathleen, Hotel Management
Thank you for letting us know how great your stay was. It sounds like you enjoyed yourselves from start to finish. Thank you again and have a wonderful week!
3 out of 5
by A verified traveler

Okay Hotel

Posted Apr 5, 2018
The hotel was okay. I wasnt too impressed. I felt that i should have had a better experience for the price i paid. The parking was hard to get, kind of sketchy. The hallways smelled funny. The room was eh. I just wasnt really impressed.
Comment from Hotel Management
Apr 5, 2018 by Kathleen, Hotel Management
Thank you for your review about your stay. I'm sorry you were not impressed while you were here.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 4, 2018
Great stay for the little time we were there, casino real close :)
Comment from Hotel Management
Apr 5, 2018 by Kathleen, Hotel Management
Thank you for your kind words about your stay!
5 out of 5
Recommended
for Families
by A verified traveler from West PAlm, Florida

Close to Falls

Posted Apr 3, 2018
Pros: Staff were very diffident to my requests, including an early check in and delayed check out.
Cons: Allow staff to control the computer station. I missed many business emails due to the computers not loading certain websites.
Location: Falls, CAsino, Canada.
Within walking distance to the Seneca Casino and Rainbow Bridge crossing into Canada. Staff wer very polite. Computer station is not user friendly, but staff has no control over it, its a higher up thing, I just used the computer stations at another hotel to print my flight tickets. Breakfast is very good.
Comment from Hotel Management
Apr 4, 2018 by Kathleen, Hotel Management
Thank you for letting us know about your stay! It sounds like the staff helped make sure you got all your requests filled. Thank you again and have a terrific week!
4 out of 5
Recommended
for Everyone
by A verified traveler from ONTARIO

CAME AS ADVERTISED

Posted Mar 27, 2018
Pros: SEE ABOVE
Location: CLOSE TO EVERYTHING
NICE LOCATION,COFFEE BAR AT FRONT ENTRANCE,ADEQUATE HOT BREAKFAST WITH LOTS OF CHOICES-SCRAMBLED EGGS,FRENCH TOAST,FRUIT,YOUGURT AND MUCH MORE.FRIENDLY STAFF.
Comment from Hotel Management
Mar 29, 2018 by Kathleen, Hotel Management
Thank you for letting us know about your stay it sounds like you enjoyed all the offerings of breakfast. I will pass on to the staff to keep up the great work. Thank you again!
4 out of 5
Recommended
for Everyone
by A verified traveler

One night stay

Posted Mar 18, 2018
Pros: The breakfast was great.
Pleased with our stay at this hotel. The Hotel staff were very curtious, pleasant and efficient. The buffet breakfast which was included was satisfying with a great variety something for everyone. We would definitely come back.
Comment from Hotel Management
Mar 19, 2018 by Kathleen, Hotel Management
Thank you for taking the time to tell us about your stay. It sounds like from start to finish everything was wonderful and you liked the variety of breakfast food we offer in the morning. Thank you again and have a terrific day!