Ratings based on 1,799 Verified Reviews

3.6 out of 5
75% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Jun 22, 2018
This hotel recently has changed from average to worst. We stayed in this hotel for the last 3 years, and it was fine, staff are friendly and kind. This years all Indians have take over, everything change. Staff are rude, they asked to hold your cash(200 dollars) till you check out, when asked the reason for this, they said hotel policy has changed under new ownership, we will never stay at this hotel again.
3 out of 5
by A verified traveler

Posted Jun 20, 2018
It was dirtier than what I expected from the Holiday Inn
2 out of 5
by A verified traveler from Niagara falls

Posted Jun 20, 2018
The wall paper was bubbling and had stains. Even one of the wall arts had staining on it. There was a spider in the room! I was not crazy about being placed in a room facing the parking lot on the 1st floor with a child, next to the garbage however, that can't be avoided i suppose. When I tried to redeem my breakfast voucher the restaurant told me i could not take it to go. When i pointed out that nowhere on the card does it indicate "for dine in only", they said the "not valid for room service" means no dine in. I took the voucher to explain and they also indicated that "room service" and "dine in" were synonymous. I asked for a refund and they refused.
4 out of 5
by A verified traveler

Posted Jun 19, 2018
The front desk person was rude. Yes, i arrived around mid night but your job is to deal with people have some courtesy and get off your phone
5 out of 5
by A verified traveler from Virgin Islands

Posted Jun 17, 2018
Hotel was cleaned...Rooms were cleaned and staff was very helpful and friendly.
4 out of 5
by A verified traveler

Posted Jun 5, 2018
Close to Niagara Falls
3 out of 5
by A verified traveler

This traveler left a rating score only Posted May 31, 2018
3 out of 5
by A verified traveler

This traveler left a rating score only Posted May 28, 2018
3 out of 5
by A verified traveler

This traveler left a rating score only Posted May 18, 2018
5 out of 5
by A verified traveler from Lowbanks ont

Posted May 17, 2018
Close to everything,very pleasant staff,enjoyed Anchor Bar,would recommend