Ratings based on 502 Verified Reviews

3.8 out of 5
74% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 18, 2018
Excellent we had s great time Staff was helpful and friendly
Comment from Hotel Management
Jun 18, 2018 by Guest Services, Hotel Management
Thank you for your review it is important to us
4 out of 5
Recommended
for Everyone
by A verified traveler from Pa

It was nice

Posted Jun 18, 2018
Newly opened hotel restaurant- opened the day before we checked I - excellent food and staff- highly recommend. Fire alarm at 7 am sunday- we’ll managed by hotel staff- felt very safe and it was calm- all clear given soon after -if you park in the parking garage- check in first- need room key to access building from the garage
Comment from Hotel Management
Jun 18, 2018 by Guest Services, Hotel Management
Thank you for your feedback its important to us
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel.

Posted Jun 18, 2018
Niagra falls across the road. Helicopter ride to view the falls available also across the road. Good spacious rooms. Good amenities. Curteous and helpful staff. Lot of eating joints nearby. Value for money.
Comment from Hotel Management
Jun 18, 2018 by Guest Services, Hotel Management
Thank you for your feedback its important to us
3 out of 5
by A verified traveler from Ohio

Posted Jun 15, 2018
Elevators were very slow, could climb 7 stories of stairs faster. Lots of construction and very noisy, made it hard to sleep. Beds were hard and uncomfortable for us. Pool was cloudy and dirty with hair /trash. Staff was friendly and location was good for what we needed.
Comment from Hotel Management
Jun 16, 2018 by Guest Services, Hotel Management
Thank you for your review. We appreciate your time in giving us your feedback. Your input helps us improve for future guests. We have forwarded your concerns to our departement leaders team members.
4 out of 5
by A verified traveler

Posted Jun 15, 2018
Comment from Hotel Management
Jun 16, 2018 by Guest Services, Hotel Management
Thanks for your review. We are so happy you were able to give us your feedback. It helps us improve our offerings!
4 out of 5
by A verified traveler

Posted Jun 15, 2018
Comment from Hotel Management
Jun 16, 2018 by Guest Services, Hotel Management
Thanks for your review. We appreciate you taking the time to give us your feedback.
4 out of 5
by A verified traveler

Posted Jun 14, 2018
Overall experience was good, except for being awaking by them working on a room next to us. .We thought the AC unit was broke, but it was from them banging or drilling in the room next to us. Lastly, our room didn't look like the picture advertised . But, we enjoyed ourselves and thats all that mattered
Comment from Hotel Management
Jun 15, 2018 by Guest Services, Hotel Management
Thank you for staying with us your feedback is very important us
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 13, 2018
Close to everything was able to walk all over town and good food
Comment from Hotel Management
Jun 13, 2018 by Guest Services, Hotel Management
Thank you for your feedback its important to us
4 out of 5
by A verified traveler

Posted Jun 12, 2018
Comment from Hotel Management
Jun 12, 2018 by Guest Services, Hotel Management
Thank you for your feedback
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 12, 2018
Friendly and helpful staff. Hotel was in transition from former owners. Wished the lobby renovations were finished for our stay, that was unavoidable...
Comment from Hotel Management
Jun 14, 2018 by Guest Services, Hotel Management
Thank you for your feedback