Lounge
Ver disponibilidad

Opiniones de Aloft Oklahoma City Downtown - Bricktown

3 out of 5
Aloft Oklahoma City Downtown - Bricktown
209 North Walnut Avenue, Oklahoma City, OK

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 468 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 222 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 147 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 91 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 72 de 1000 opiniones" "

8.4/10

Limpieza

8.6/10

Servicio y personal

7.8/10

Servicios

8.0/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Ayde

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Tenía muchos mosquitos, no tenía microondas y el desayuno lo venden y pues no en general no fue de mi satisfacción
Se hospedó 2 noches en octubre de 2023
Respuesta de Cola, el 29 oct. 2023
Dear Guest, We're sorry to hear that you feel like you were misled by our property ( rooms ) description. Sorry to hear that you didn't get the result you were hoping for during your visit to our hotel. We take pride in our services and we apologize for not meeting your expectations. Hope you have a beautiful day!!!

10/10 Excelente

Floyd

Se hospedó 1 noche en agosto de 2023
Respuesta de Aloft Team , el 6 sept. 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at Aloft Downtown Oklahoma City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bueno

Daniria

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Esta Cerca de todo
Se hospedó 2 noches en septiembre de 2021
Respuesta de Aloft, el 5 oct. 2021
Thank You!!

10/10 Excelente

Valerie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a very nice hotel very unique
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager- Christine McGraw, el 18 abr. 2024
We are glad to hear you enjoyed your stay at our hotel Valerie! Thank you for the 5/5 rating!

8/10 Bueno

Kristi

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love the fact pers were welcome.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager- Christine McGraw, el 18 abr. 2024
We love pets! Thank you Kristi

10/10 Excelente

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was traveling with my elderly mother for a short jaunt to OKC. The price was reasonable and it had overall good reviews. We were pleased with the hotel, the cleanliness and the service. Everyone was pleasant and we were easily able to check in and check out. The hotel itself is in good condition overall and the room was very nice. I do wish they had shelves in the shower stall, as some of us do have things we need to use in the shower we'd rather not have to sit on the floor of the shower. It was a short walk to the Bricktown hub, which made for easy tourist activities. You can easily walk to restaurants, music venues, the ballpark, water taxi, etc. I give it a 5 overall, but the shower thing, the limit of how high you could run the heat in the room (73 max was OK, but Mom would've liked a notch warmer) and we ran low on towels (2 night stay, no housekeeper replenishment or cleaning after 1st night, but that may be because we had the do not disturb out in the morning?). But I recommend the hotel highly for a good value, overall comfort (beds were good), cleanliness and staff.
Se hospedó 2 noches en marzo de 2024
Respuesta de Nikki AGM, el 30 mar. 2024
Thank you for your 5 out of 5 review! We hope to welcome you back soon!

10/10 Excelente

Winter

Viaje de negocios, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff is friendly and ensure their guests have all the accommodations they need.
Se hospedó 1 noche en marzo de 2024
Respuesta de Nikki AGM, el 30 mar. 2024
Thank you for your 10 out of 10 review!

10/10 Excelente

Angelica

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Super clean, Easy parking, great staff
Se hospedó 1 noche en marzo de 2024
Respuesta de Nikki AGM, el 30 mar. 2024
Thank you for your 5 out of 5 review!

8/10 Bueno

Harley

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fun place to be. We wish we would have brought our dog. 4 stars cause the doors are very loud, can hear the neighbors and the walls are thin.
Se hospedó 1 noche en marzo de 2024
Respuesta de Nikki AGM, el 30 mar. 2024
Thank you for your feed back. We hope to welcome you back soon with your pet!

10/10 Excelente

Melissa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very pleasant at check-in. Parking was a breeze and steps away from the hotel door which is nice. Room as very clean and up to date. Beds were comfy and room had black out blinds which are great . Neighbors in the adjoining room did make quite a bit of noise but the night desk staff took care of it when I complained finally at 2am. Would definitely stay here again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Nikki AGM, el 22 mar. 2024
Thank you for your 5 out of 5 feedback. We apologize for the noise and glad to hear we were able to resolve it. We hope to welcome you back soon!

8/10 Bueno

Rob

Viaje en pareja
Staff was helpful and friendly.
Se hospedó 1 noche en marzo de 2024
Respuesta de Nikki AGM, el 22 mar. 2024
Thank you for your positive words on the staff. We are glad they were able to positively impact you stay.

10/10 Excelente

Shamontelle

Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager- Christine McGraw, el 18 abr. 2024
We appreciate the 5/5 rating Shamontelle, thank you!

10/10 Excelente

Edgar

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ive stayed at other hotels in okc and theyre nice as well but aloft has to be my favorite so far!
Se hospedó 1 noche en marzo de 2024
Respuesta de Nikki AGM, el 22 mar. 2024
Thank you for your 5 out of 5 review! We cant wait to welcome you back!

10/10 Excelente

Jon

Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager- Christine McGraw, el 18 abr. 2024
Thank you Jon, for the 5/5 rating!

8/10 Bueno

Andrea

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
We enjoyed the amount of space in the room and the hip, modern decor. The room was also very clean. It would be nice to have larger bath towels. Also, there was only 1 functional elevator the night we stayed there. Finally, it was hard to get hot water in the shower.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager- Christine McGraw, el 18 abr. 2024
We appreciate your feedback Andrea!

10/10 Excelente

Kylie

Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager- Christine McGraw, el 18 abr. 2024
Thank you for the 5/5 rating Kylie!

8/10 Bueno

Ronny L

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a nice modern feel, great atmosphere and liked having garage parking, however location was a bit noisy in mornings and check out wasn't til noon, there were no do not disturb hangers and cleaners kept beating on door every hour after 900. Did enjoy streaming capabilities on TV and the room was accommodating if not a little small. My wife prefers shower/tub combos but all in all was satisfactory for purpose of our visit.
Se hospedó 1 noche en marzo de 2024
Respuesta de Nikki AGM, el 10 mar. 2024
Thank you for your feedback. We apologize for any disturbance during your stay. Your feedback will be used to enhance our services going forward. Thank you once again, and we hope to welcome you back soon.

10/10 Excelente

tom

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Nikki AGM, el 10 mar. 2024
Thank you for your 5 out of 5 review! We hope to welcome you back soon!

10/10 Excelente

Amber

Viaje en pareja
Great experience
Se hospedó 1 noche en marzo de 2024
Respuesta de Nikki AGM, el 10 mar. 2024
Thank you for your 5 out of 5 review! We hope to welcome you back soon!

2/10 Terrible

Jason

Se hospedó 1 noche en marzo de 2024
Respuesta de Nikki AGM, el 30 mar. 2024
Thank you for your feedback. We hope to welcome you back soon for a better experience.

10/10 Excelente

Dago

Le gustó: Condiciones de la propiedad
It was a great hotel definitely will book again
Se hospedó 1 noche en febrero de 2024
Respuesta de Nikki AGM, el 2 mar. 2024
Thank you for your 5 out of 5 review! We hope to welcome you back soon!

8/10 Bueno

Alejandro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Nikki AGM, el 27 feb. 2024
Thank you for your feedback. We hope to welcome you back in the future!

10/10 Excelente

Melissa

Se hospedó 1 noche en febrero de 2024
Respuesta de Nikki AGM, el 22 mar. 2024
Thank you for your 5 out of 5 review!

4/10 Malo

Carmelita

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Dirty wash towels and other customers smoking pot outside in parking lot
Se hospedó 1 noche en febrero de 2024
Respuesta de Nikki AGM, el 25 feb. 2024
Thank you for your feedback. Our parking lot is routinely monitored and we have staff available 24/7. We apologize another guest dampened your stay. We apologize for the linen as well. We strive to provide a clean experience to all of our guests. We hope to welcome you back in the future.

10/10 Excelente

Tyler

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Nikki AGM, el 25 feb. 2024
Thank you for your 5 out of 5 review. We hope to welcome you back soon!

10/10 Excelente

Rebecca

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved this hotel and pet friendly!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nikki AGM, el 21 feb. 2024
Thank you for your feedback! We are so glad you love the hotel and enjoy the pet friendly property. We hope to welcome you back soon!

6/10 Aceptable

Whitney

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing property. Spacious suites. Service was great. The lobby smelled amazing! Our only complaints are that we never had hot water. It was so miserable. Also the noise level is off the charts, with the street noise and the housekeeping every morning, just such loud banging around. The bar is amazing too!
Se hospedó 2 noches en febrero de 2024
Respuesta de Nikki AGM, el 19 feb. 2024
Thank you for your feedback! We apologize for the issues and inconveniences you encountered during your stay. We always strive to provide an amazing space to relax and unwind. Your feedback will be used to enhance our services going forward. We hope to welcome you back soon.

4/10 Malo

clayton

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
It was okay for the money. The staff were extremely nice but the property had renovations that were okay. I could hear every word of the people next to us. The water does not get hot enough. The rooms are pretty small. The outside elevator smelled like pee and was disgusting. The breakfast was AMAZING!!!! I am a Marriott member and loved the perk of made to order breakfast and received a free late check out. I doubt I would stay here again unless I had to, I was in a pinch for a last minute booking.
Se hospedó 2 noches en febrero de 2024
Respuesta de Nikki AGM, el 12 feb. 2024
Thank you Clayton for your feedback. We are sadden to hear we missed the mark on few areas of your experience. So glad to hear the breakfast was AMAZING! your feedback will be used to enhance our services going forward.

8/10 Bueno

Mariah

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel itself was quite nice. Parking in the garage is $20 which comes out of your deposit but it wasnt very monitored as there were a few homeless people sleeping in the garage.
Se hospedó 1 noche en febrero de 2024
Respuesta de Nikki AGM, el 12 feb. 2024
We apologize for any issues experienced during your stay. Thank you for your feedback. We hope to welcome you back soon!

4/10 Malo

Megan

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We were booked for a single king room when booked in advance. When we arrived we went to our room and it was a twin queen/full room. We went down to say we booked a king room and they said there were no more available. When we got to the original room the toilet paper roll was used and there was a long hair on the toilet seat. Other than that the room was average. Thank you.
Se hospedó 1 noche en febrero de 2024
Respuesta de Nikki AGM, el 12 feb. 2024
We apologize for your recent experience. Thank you for your feedback, it will be utilized to enhance our services in the future. We hope to welcome you back soon!

2/10 Terrible

Kimberly

Se hospedó 1 noche en febrero de 2024
Respuesta de Nikki AGM, el 22 mar. 2024
We are sadden to see your experience was not so great. Thank you for your feedback.

10/10 Excelente

Sara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Close to everything fun in Bricktown, always a pleasant experience
Se hospedó 1 noche en enero de 2024
Respuesta de Aloft Bricktown, el 2 feb. 2024
We appreciate the lovely feedback Sara! See you next time!

6/10 Aceptable

Stacey

Viaje familiar
Le gustó: Servicio y personal y servicios
No le gustó: Condiciones de la propiedad
Our tv didn’t work it was going out and needed to be replaced and the thermostat did not work. We did let someone know at checkout. We haven’t had issues before at this hotel and it won’t keep us from coming back, it’s just something that happened and we understand.
Se hospedó 1 noche en enero de 2024
Respuesta de Cola, el 26 ene. 2024
Dear Guest,We're sorry to hear that you had a negative experience at our hotel. This is not the level of service we strive to provide. We understand how frustrating this can be and we apologize for any inconvenience. We're grateful for your feedback appreciate you and your family wanting to come back. Thank you for your understanding. We would like to make things right and offer complimentary breakfast on us next time you stay with us. Again we do apologize and thank you for choosing our hotel. Have a beautiful day. Take care

10/10 Excelente

Justin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Really enjoyed the set up of the room and didn't like the fact that there were no vending machines for snacks on the property
Se hospedó 1 noche en enero de 2024
Respuesta de Nikki AGM, el 19 ene. 2024
Thank you for your feed back. We do have a Re:Fuel market open 24/7 for our guests. This is located next to our front desk. We hope to welcome you back soon!

10/10 Excelente

zufei

Se hospedó 1 noche en enero de 2024
Respuesta de Nikki AGM, el 12 feb. 2024
We are so glad to see your stay was a 5 out of 5!

8/10 Bueno

justine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Fix the water pressure
First thing to say: all the staff who work here are top-notch friendly, knowledgeable, and professional. Really, great people. However, there are a couple issues Aloft needs to address pretty much immediately, and foremost of these is the water pressure: to call the shower "anemic" is being polite; more accurately, the shower BARELY had any water pressure at all beyond basic dripping. While weak showers are never relaxing, what's important is the fact it makes the things like washing your hair almost to impossible. My hair is thick, and trying to get all the shampoo out of it via the trickle of water coming from the showerhead took forever. Honestly, Aloft needs to strengthen the water pressure. The other issue is the use of Zara home furnishing scents in common areas, such as the elevators: there's SO MUCH of this aroma that standing in the elevator can be an experience in suffocation - they need to tone back the use of this stuff. Other than that, good stay. But PLEASE, fix the water pressure!
Se hospedó 1 noche en enero de 2024
Respuesta de Nikki AGM, el 19 ene. 2024
Thank you for your feedback. We are sadden to hear we did not meet your expectations. Our maintenance team did look into the water pressure of the room to ensure this was an isolated incident. We hope to welcome you back soon.

6/10 Aceptable

Angel

Respuesta de Nikki AGM, el 19 ene. 2024
Thank you for choosing to stay with us. We are sadden your stay did not exceed yours and our expectations. We hope to welcome you back soon.

10/10 Excelente

Daryl

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Nikki AGM, el 12 feb. 2024
We are so glad to see your stay was a 5 out of 5! We hope to welcome you back soon!

10/10 Excelente

Suzanne

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Nikki AGM, el 19 ene. 2024
Thank you for your feedback! We love to hear you had a 10 out of 10! We hope to welcome you back soon!

10/10 Excelente

Keith

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Cola, el 6 ene. 2024
Dear Happy Guest. Thank you for giving us a perfect rating and for choosing our hotel! We appreciate you taking time to write us a review about your stay. We hope to have you back in the near future. Take care! Have a beautiful day!!

10/10 Excelente

Kory

Se hospedó 1 noche en diciembre de 2023
Respuesta de Cola , el 26 ene. 2024
Dear Happy Guest, Thank you for giving us a perfect rating! I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excelente

Scott

Se hospedó 1 noche en diciembre de 2023
Respuesta de Cola, el 6 ene. 2024
Dear Guest,Thank you for giving us a perfect rating and for choosing our hotel! We appreciate you taking time to write us a review about your stay. We hope to have you back in the near future. Take care!

10/10 Excelente

Christine, Rogers

Se hospedó 2 noches en diciembre de 2023
Respuesta de Cola, el 6 ene. 2024
Dear Happy Guest,Thank you for giving us a perfect rating and for choosing our hotel! We appreciate you taking time to write us a review about your stay. We hope to have you back in the near future. Have a beautiful day! Take care!

4/10 Malo

Talitha

Le gustó: Servicio y personal
No hot water
The hotel was nice but there was no hot water for a shower.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Cola, el 30 dic. 2023
Dear Guest,We're sorry to hear that you had a negative experience at our hotel. We would like to purchase some points into your Marriott Bonvoy account for the inconvenience. Please contact us directly at the hotel so we can make arrangements. Your feedback is instrumental in helping us improve our services. Have a beautiful day! Happy New Year!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The check-in staff was excellent! They were both very kind. We did not make use of the bar or restaurant.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Cola, el 29 dic. 2023
Dear Guest, Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel.Have a beautiful day!

10/10 Excelente

Sandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Our arrival was great the front desk girl super friendly, but in the morning the other front desk person was super rude with attitude. But overall the hotel was great.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Cola, el 28 dic. 2023
Dear Guest,We're sorry to hear that you had a negative experience with our staff. We understand the importance of compassionate care and we apologize for falling short in this area. We will review this issue with our staff and take steps to improve our attitude and bedside manner. Thank you for your review and for giving us a perfect rating. We hope to see you in the future. Have a beautiful day!! Take care!

10/10 Excelente

Garrett

Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was incredibly friendly and warm. Will be back.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Cola, el 22 dic. 2023
Dear Happy Guest,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Have a beautiful day!!Take care!

10/10 Excelente

Julia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en diciembre de 2023
Respuesta de Cola, el 18 dic. 2023
Dear Happy Guest,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excelente

Dustin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Cola, el 10 dic. 2023
Dear Happy Guest,Thank you for giving us a perfect rating!! I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope you have a beautiful day!!Take care!

2/10 Terrible

Felecia

Se hospedó 1 noche en noviembre de 2023
Respuesta de Cola, el 8 dic. 2023
Dear Guest,Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly so we can discuss your experience further.Have a beautiful day!!