Ratings based on 879 Verified Reviews

3.9 out of 5
74% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Neligh NE

Nice Hotel for the money.

Posted Dec 7, 2017
Pros: It was as nice as any hotel I've stayed at
Cons: I really think parking should be free or validated for guests.
Location: Restaurants nearby were very expensive. Very.
I enjoyed my stay, but it really slammed my wallet.It cost more than I think is reasonable per night for parking. Food was pretty expensive, although it was not expensive compared to the restaurants in the area. Room was as nice as any other hotel I stayed in. Wifi was free. Staff was relaxed and casual, which suits me.No parking access from inside, you have to go outside to access the parking.
Comment from Hotel Management
Dec 11, 2017 by Justin - Front Office Manager, Hotel Management
Thank you for your feedback. We appreciate your comments and will be sure to pass on to the management team. We hope to see you again the next time your travels bring you to Omaha.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2017
Room was lovely, quiet and comfortable. Enjoyed walking around downtown Omaha near the hotel. Bikes and shuttle also available - wish we'd had more time to explore the city.
Comment from Hotel Management
Nov 29, 2017 by Justin - Front Office Manager, Hotel Management
Thank you for your review! We're glad you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nebraska

Great downtown hotel

Posted Nov 20, 2017
Pros: Rooms were quiet, beds were comfortable, very clean
Location: Close to Orpheum Theater, within walking distance to Old Market area, but shuttles are available,
We take our grandkids to Omana every year for their Christmas. This facility was a great place to stay. Close to Orpheum Theater. A little bit of a walk to Old Market area, but they have shuttles if you prefer not to walk. Very friendly staff. The breakfast buffet was very good. Was an enjoyable stay.
Comment from Hotel Management
Nov 26, 2017 by Justin - Front Office Manager, Hotel Management
Thank you for your review. We're glad you enjoyed your stay!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice downtown Hotel

Posted Nov 17, 2017
I picked this hotel because it had a pool and was walk-able to the Orpheum Theater. I only have three small complaints, otherwise the hotel was exactly as we needed. 1) it would be nice if the cookies didn't have nuts in them. I love chocolate chip cookies and would have gone to town on a warm cookie, but since I don't like nuts, it had to give it away. 2) The lack of a reasonably priced breakfast ended my weekend with my family quicker than I wanted it to because we had to travel to eat. 3) The remote to the television didn't work well, and someone even came to the room to fix it- it did change channels but not easily. None of these things are deal breakers and the staff could have explained the parking situation a bit better but overall, it was a pleasant stay and I'd do it again with a bit better planning next time.
Comment from Hotel Management
Nov 19, 2017 by Justin - Front Office Manager, Hotel Management
Thank you for your review. I do apologize about any confusion and appreciate your feedback. Also, next time be sure to ask for a cookie without nuts as we recently got a new alternative!
4 out of 5
by Aayris

Pres Suite

Posted Sep 11, 2017 on Hotels
Stayed in the Presidential Suite - Very nice staff, very accommodating, clean, spacious. Will stay again. Didn't like that I wasn't told there was a small fee for a deposit.
Comment from Hotel Management
Sep 16, 2017
Thank you for your feedback. We're glad you enjoyed your stay!
4 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Hotel staff

Posted Sep 8, 2017
Staff were professional but not personable like staff at other hotels we've stayed
Comment from Hotel Management
Sep 8, 2017 by Justin - Front Office Manager, Hotel Management
Thank you for your feedback. We will be sure to pass that along to our staff so we can always be improving ourselves.
3 out of 5
by Cody

Posted Sep 4, 2017 on Hotels
Comment from Hotel Management
Sep 6, 2017
Thank you for your review.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 4, 2017
Clean, friendly, accommodating, fantastic location, walked to Old Market but we weren't in the middle of a lot of noise
Comment from Hotel Management
Sep 6, 2017 by Justin, Front Office Manager, Hotel Management
Thank you for your review. We're glad you enjoyed your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hawaii

Excellent proximity to Creighton University.

Posted Aug 25, 2017
I will definitely stay at the Double Tree @ Hilton for my future visit to Omaha. Staff responded quickly to a power outage that occurred in our room. And, the staff always welcomed us any time of day, thank you!
Comment from Hotel Management
Aug 25, 2017 by Justin - Front Office Manager, Hotel Management
Thank you for the review. We're glad you enjoyed your stay!
3 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Excellent staff

Posted Aug 23, 2017
Hotel needs updating, no refrigerator or microwave and the sink was stopped up. Staff responded to fix seat and brought in a refrigerator but it should have been in the room. TV reception was not good. Carpet dirty.
Comment from Hotel Management
Aug 24, 2017 by Justin - Front Office Manager, Hotel Management
Thank you for your feedback. We're very sorry your stay did not meet your expectations. We do have several improvement projects in the plans and hope you will give us another chance the next time you are in Omaha.