Ratings based on 340 Verified Reviews

4.2 out of 5
85% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Easy access to downtown

Posted Nov 14, 2017
Pros: Everything!
Cons: Nothing!
Location: Walking distance to the Ameritrade Park. Short easy drive to downtown shopping and events!
This is hands down one of the nicest locations I've been to. The staff was friendly and helpful. The room was outstanding. Clean, beautiful, well laid out! I will definitely stay here again next time in Omaha!
4 out of 5
Recommended
for Families
by A verified traveler from Kansas City MO

Great for the kiddos

Posted Nov 7, 2017
Pros: Liked that they had a coffee bar and a shuttle even though we never used it.
Cons: New carpet and thermostats would be a much appreciated improvement.
Location: Close to restaurants/college/brewery and old market.
The have a slide/pool and hot tub and water play area for the kids. It was very cold the weekend we went and was a perfect distraction since we didn't get to go to the pumpkin patch. The check-in staff was quick and very helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lincoln, NE

Great for the young!

Posted Oct 23, 2017
Pros: Location and pool area, general purpose.
Cons: The restaurant experience was appalling unfortunately. See experience notes above.
Location: Great location! Slightly out of way which helps with parking and such but close enough to get most anywhere downtown within minutes.
The hotel is great for the young and for groups - the water park was a blast for them. However the downside to this is running in the halls and pounding, and noise. Would be better if walls and doors were better insulated but no. Regardless, the hotel stay was very good (i.e., room, cleanliness, attending staff) and would use this hotel again! However, the restaurant needs new management, seriously. They were unprepared for groups (shocking), nor it seemed they cared to be. The service was slow and sometimes rude - one of the servers quit mid shift - there was one server doing all the work with two others seemingly available to assist but didn't. While waiting the 45 minutes for our food, approximately 5-7 groups came in then left as no one came to serve them or welcome them.
4 out of 5
Recommended
for Everyone
by A verified traveler from kansas

It was great over all

Posted Sep 28, 2017
It was great over all, a few things here and there. Cigarettes all over outside by wall from workers(recommend one of those trash cans....) Pillows were terrible.. But other than that was great for the kids!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 30, 2017
The attendant at the pool wasn't very observant or assertive about disobedient kids on the slide.
5 out of 5
by Rob

This traveler left a rating score only Posted Aug 24, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Sandy, UT

Nice downtown hotel

Posted Aug 24, 2017 on Orbitz
Nice layout and furnishings. Love having a coffee pot and refrigerator. Two TVs and a sofa. All great. Very noisy. There is little sound-proofing. Because of the attached water park, there are a lot of children and you can hear all the little feet and accompanying noise. That was disappointing and cost the hotel a star. Service in the restaurant was abysmal. There were very few patrons and plenty of staff, but it still took 18 minutes from the time that we were seated until we received coffee. There was plenty more waiting to come, but the coffee waiting was most critical! The service the night before was somewhat better, but not good enough to sustain a free-standing restaurant.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Very accommodating. Impressive fitness room. In close proximity to the downtown area. Creighton university is a short walk away. The room was very comfortable and quiet.
4 out of 5
by Klyte G.

Posted Aug 20, 2017 on Hotels
Staff was very helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

August 2017 Holiday Inn Stay

Posted Aug 18, 2017
Staff was very accommodating and the shuttle service was very handy. Seems very family-friendly.