Ratings based on 1,270 Verified Reviews

4.0 out of 5
77% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Clean, comfortable, with a nice and helpful staff.
4 out of 5
by A verified traveler from TN

Downtown location

Posted Aug 1, 2017
Hotel is in downtown , restaurants are 3min.drive . Hotel looks nice inside , parking garage near elevators and outside by the valet needs to be more neat many spider webs . The food at the restaurant inside hotel wasn't all that great. The Cafe wasn't opened both the times I went down for coffee. The room itself was good, clean , but their was no USB outlet and the room we got was next to the elevators and that was horrible. You could hear everything and everyone talking , screming, and running. 3am guys came back from the clubs I guess, but they were standing their laughing and just being loud , it was hard to get some sleep . I believe it was because of the location of my room I don't know if everyone else on the floor could hear all the noise as well. But overall it's was clean, downtown location was fine, 30min to parks and international dr.
Comment from Hotel Management
Aug 2, 2017 by HotelMgmt, Hotel Management
Thank you for your feedback. While we are happy to read that our location was perfect for your visit to the area, we do regret we missed the mark on ensuring your complete satisfaction. Your comments are appreciated and we hope to welcome you back and win you over completely.
4 out of 5
Recommended
for Everyone
by A verified traveler from MN

the rooms that connect doors

Posted Jul 13, 2017
Pros: the customer services. greeted me with cookies.
Cons: the pool need to open longer, since everyone has a different schedule
Location: was there one night so didn't have time to explore.
it was annoying the next door was knocking on the door.
Comment from Hotel Management
Jul 13, 2017 by HotelMgmt, Hotel Management
So glad that you liked the cookies! While the connecting doors are a convenience for many, we know that they can also be a fun activity for the person on the other side, so we do apologize for that. Next time you visit, we hope that you can stay longer, and see more of what Orlando has to offer!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 11, 2017
When I checked out I was charged for drinks in the bar. I never went to the bar. I was told by the staff that they would check it out and email me in a half hour. Two hours later I had to return to the hotel and demand my credit in person. Fortunately I was in town. This was an inconvenience but it would not preclude me from staying again.
Comment from Hotel Management
Jul 13, 2017 by HotelMgmt, Hotel Management
We want all of our guests to enjoy a hassle free visit, so we are sincerely sorry that there was a mix-up with your bill. If this ever happens again, we will be sure to correct any errors before you leave. As a verified traveler, we appreciate your loyalty and look forward to seeing you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Longwood, FL

Great Stay For Concert

Posted Jul 8, 2017
Pros: Comfortable bed, quiet room, wonderful view, cleanliness, freebies and upgrades.
We stayed at the Double Tree because we were attending a concert at Camping World Stadium and didn't want to have to drive home. We got a free room upgrade to a suite (adjoining rooms) which we didn't really use but appreciated. Then they came and told us we were the guest of the day and gave us two free drinks at the bar and two free breakfasts, which we totally took advantage of. The front desk staff was friendly but I would have appreciated knowing ahead of time that the shuttle to the concert was shuttle to shuttle, otherwise we probably would have prearranged a taxi. It took forever to get there. The wait staff at the bar was not very friendly. Breakfast staff was awesome. I would definitely stay here again when in downtown Orlando.
Comment from Hotel Management
Jul 11, 2017 by HotelMgmt, Hotel Management
Congratulations on being our guest of the day! We truly appreciate that you chose to stay with us for the concert. We'll review your comments regarding our shuttle with our team and apologize for the inconvenience endured. We look forward to welcoming you back the next time you’re in our area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Florida

Beautiful Hotel of much more expectancy

Posted Jul 7, 2017
Pros: Cleanliness and friendly staff
Cons: add another parking lot elevator
Location: It was near the heart of Downtown, so there are plenty of restaurants, theaters and parks
I was surprised how well and fast check in went and on top of that we received some delicious cookies. The room was absolutely beautiful and cleaned to perfection. I will definitely start booking more rooms at this Hotel. Thanks for a wonderful stay. Look forward to future visits
Comment from Hotel Management
Jul 11, 2017 by HotelMgmt, Hotel Management
We want nothing more than to exceed our guests' expectations! Thank you for your glowing review. We are truly humbled by your kind words and look forward to welcoming you back to the DoubleTree by Hilton Orlando Downtown!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice view and close to the airport.

Posted Jul 6, 2017
Pros: The view and the staff are nice
Cons: None
Location: Various Activities and Disney world is not that far
Pleasant staff, very clean hotel. They made it easy to check in and check out.
Comment from Hotel Management
Jul 7, 2017 by HotelMgmt, Hotel Management
Our goal is to make every visit outstanding so we are so happy to hear how much you appreciated our central location and friendly service. We hope you’ll choose to visit the DoubleTree by Hilton Orlando Downtown again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Pinellas

Nice central location

Posted Jul 5, 2017
Hotel was nice. The room door seems to slam REALLY loud. Needs a fridge and microwave. We had all decaf coffee and the vending machines took my daughter's money. Overall nice for the price paid and short notice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to Downtown

Posted Jul 4, 2017
The hotel was very nice. Close to downtown Orlando
Comment from Hotel Management
Jul 6, 2017 by HotelMgmt, Hotel Management
We’re delighted that our location worked out so well for you! Thank you for mentioning our close proximity to downtown Orlando. We hope you’ll plan a return stay to the DoubleTree by Hilton Orlando Downtown soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from fort lauderdale

Just passing threw and was inexpensive for the nit

Posted Jul 2, 2017
Pros: Nice bar, resteraunt, pool and very comfortable
Cons: Very satisfied
Location: Wanted to be by Church Street Station very close
Close to all emenities inexpensive just what I was looking for, for one night
Comment from Hotel Management
Jul 4, 2017 by HotelMgmt, Hotel Management
Thank you for choosing to stay at the DoubleTree by Hilton Orlando Downtown while passing through the area! It was a pleasure to welcome you and we’re glad that we impressed you at every turn. We hope you’ll return soon.