Ratings based on 1,324 Verified Reviews

4.0 out of 5
77% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from CT

Birthday weekend

Posted Nov 5, 2017
Hotel staff where very friendly. We ate dinner and lunch in their dinning room, food and staff where excellent. The only down side is they are doing construction on I-4 . Ask for a room on the other side of construction, it can be very noisy.
Comment from Hotel Management
Nov 6, 2017 by HotelMgmt, Hotel Management
Hi Jane, we hope that you had a wonderful time celebrating your birthday weekend, and really do appreciate you choosing to spend it with us. We’re glad that you had some delicious meals while you were and hope that you will celebrate with us again here at the DoubleTree by Hilton Orlando Downtown.
5 out of 5
Recommended
for Everyone
by A verified traveler from jacksonville , florida

Nice to have the shuttle bus available

Posted Oct 16, 2017
Great experience. The staff and shuttle bus were very helpful.
Comment from Hotel Management
Oct 17, 2017 by HotelMgmt, Hotel Management
We’re glad to hear that you had such a good stay and found our shuttle service to be so convenient. Our guests find that It is perfect for going back and forth between the downtown area. Thank you for your feedback and we hope to see you again soon here at the DoubleTree by Hilton Orlando Downtown.
5 out of 5
Recommended
for Everyone
by A verified traveler

Enjoyed my stay

Posted Oct 9, 2017
Very professional clean and confortable I would stay here again Price for parking was a little high
Comment from Hotel Management
Oct 10, 2017 by HotelMgmt, Hotel Management
Thank you for choosing to stay with us. So glad that you enjoyed your visit. A comfortable place at the end of the day means everything when you’re traveling, so we are happy to hear that we were just what you needed. We hope to see you again soon at the DoubleTree by Hilton Orlando Downtown.
3 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel. Overall ok

Posted Sep 28, 2017
Parking is a bit annoying even if you don't valet you ha e to pay to park in garage. Otherwise you have to find parking on the street. Bathroom clean but caulking needs to be done. No refrigerator or microwave in rooms. Overall ok
Comment from Hotel Management
Oct 1, 2017 by HotelMgmt, Hotel Management
Thank you for your feedback. We want every guest to have a great visit and do wish that we had won you over completely. Please know that mini-refrigerators and microwaves are available upon request. We appreciate your comments and hope you will come back and stay with us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything

Posted Sep 18, 2017
the hotel was lovely as well as the pool. was not aware of the construction when booking but it didnt really bother me. pool needs a phone for room service. close to everything. overall very nice stay
Comment from Hotel Management
Sep 19, 2017 by HotelMgmt, Hotel Management
Thank you for staying with us. We’re glad to hear that you loved our roof-top pool and found our location to be so convenient. We will be sure to share your comments with our team and look forward to the opportunity of welcoming you back again soon to the DoubleTree by Hilton Orlando Downtown.
2 out of 5
by A verified traveler from Boca Raton, Florida

Disappointed by dirtyness

Posted Sep 18, 2017
This was my first time staying in a doubletree. Based on reputation I expected a high end hotel. What I got what an average hotel which was below average in terms of cleanliness. There was stuff splattered on the door to the room. There was food particles all over, the room telephone smelled slightly of vomit. There was also some poor communication. Not instructions about how to get on wifi. No posted information about the hotel shuttle. The checkout time on the website was incorrect (it said 11 when really it was noon). Maybe it's just this location, but I won't be staying here again.
Comment from Hotel Management
Oct 1, 2017 by HotelMgmt, Hotel Management
Thank you for taking the time to share your feedback. We do believe you may have posted your review to the incorrect hotel. Our check-out time is clearly noted for 12:00 pm. We hope if you are visiting the area again we can invite you to stay with us at Doubletree by Hilton Orlando Downtown.
5 out of 5
Recommended
for Everyone
by A verified traveler from colunbus oh

Nice Hotel

Posted Sep 17, 2017
Top notch service and nice room. Will stay here again.
Comment from Hotel Management
Sep 18, 2017 by HotelMgmt, Hotel Management
We love hearing that, Patti. Excellent service is what we strive for and we appreciate knowing when a guest has had such a wonderful time with us. Your comments will be shared with our team, and we look forward to welcoming you back next time to the DoubleTree by Hilton Orlando Downtown.
5 out of 5
Recommended
for Everyone
by A verified traveler

Business

Posted Aug 29, 2017
The staff very professional , helpful, and friendly. The hotel very clean including the room. Only one thing that disappointed me was they denied me a late check out. It was a Monday...... really ???
Comment from Hotel Management
Aug 29, 2017 by HotelMgmt, Hotel Management
Thank you for your feedback. We are so glad that you enjoyed your stay with us. We do our absolute best to accommodate our guests’ requests at check-out, but occasionally we are unable to do so because of other reservations. We do apologize for the inconvenience and hope to welcome you back again.
5 out of 5
Recommended
for Couples
by A verified traveler from DeCosta

Comfortable and welcoming!

Posted Aug 28, 2017
Pros: Cleanliness, welcoming staff, and speediness of checking in/out.
Location: This location is close to everything considered Winter Park. You have great food and bars, assortment as well, within walking distance.
My hotel stay was extremely last minute on Expedia, and this was my choice simply due to how close it was to my current location. I was greeted with warmth and crashing in my bed in under 5 minutes, That alone was enough to impress me! The room and bathroom was tidy and clean, and very comfortable. Checking out was just as easy, and I couldn't have asked for a better overall stay. This will be a go-to for when I am in the area from now on out. Thank you!
Comment from Hotel Management
Aug 29, 2017 by HotelMgmt, Hotel Management
We are delighted that you discovered us at the last minute. Your comfort is always our priority, so we are happy to hear that we exceeded your expectations. Your kind words will be shared with our team. We look forward to welcoming you back again soon to the DoubleTree by Hilton Orlando Downtown.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Clean, comfortable, with a nice and helpful staff.
Comment from Hotel Management
Aug 24, 2017 by HotelMgmt, Hotel Management
We are glad that you enjoyed your stay with us. Your kind comments are very much appreciated and will be shared with our team. We look forward to the opportunity of welcoming you back again to the DoubleTree by Hilton Orlando Downtown.