Ratings based on 543 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler
Posted Aug 25, 2017
Pros: Clean rooms; great customer service.
They provided me with a bottle of champagne for my birthday. This was a great way to start the day.
for Everyoneby A verified traveler from Syracuse, NY
Posted Aug 24, 2017
Staff are superior. Kessler matches quality with the finest guest service entities in the world. Philosophy at the top permeates the organization all the way to housekeeping. This was a refreshing reminder that " all that is good, has not been lost ". Well done 👍
Posted Jul 25, 2017 on Hotels
for Business Travelersby A verified traveler from Charleston
Good, for OrlandoPosted Jul 19, 2017
Nice hotel Downtown but certainly not a top quality big city hotel. That's mostly because Downtown Orlando isn't much, sort of like downtown Raleigh. No cabs or cars waiting. When asked to call a car the bellhops/valet told me to use Uber. The facilities are nice but gaudy. The restaurant staff was very good.
for Everyoneby A verified traveler from Florida
Posted Jul 13, 2017
Lovely place in ideal location. The staff is stellar!
Cool, funky & fun!Posted Jul 11, 2017 on Hotels
Booked this hotel because of its proximity to the Dr Phillips Center (it's across the street) ... now it's our new favorite! We loved the "boho" feel of the place -- cool, funky furnishings mixed with modern art & an amazing Imperial Grand piano adjacent to the bar. Great small plates & apps & cocktails. Awesome Sunday brunch! Wish we could've stayed longer ... but we'll be back!!
Posted Jul 9, 2017 on Hotels
Excellent stayPosted Jun 27, 2017 on Hotels
We arrived for a one night stay...had a beautiful room, clean and comfortable. The hotel itself is gorgeous in every way. The restaurant and bar are excellent. Friendly staff all around. We will return!
Posted Jun 25, 2017 on Hotels
for Everyoneby A verified traveler from Sydney
Really loved the Bohemian vibePosted Jun 25, 2017
Great stay! Staff were very accommodating. Hotel bar was great for a nightcap. Location perfect in downtown Orlando in walking distance to some great pubs and bars. Bohemian vibe of this hotel was pleasant. Valet service worked efficiently. Coffee machine in the room was a nice treat. Starbucks also located in the same building was great for a breakfast snack. Certainly a place I would stay again.