Ratings based on 713 Verified Reviews

2.9 out of 5
54% of guests recommend
3.1 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Oct 18, 2017
Hotel was just inside walkable distance to parliament. Not super clean but clean enough. Wifi connection was terrible. Could only get it in the bathroom. Easy walk to byword market.
3 out of 5
by A verified traveler from Hamilton, ON

Too far away

Posted Oct 3, 2017
Pros: cheap
Cons: We were early getting in, they wouldn't let us in the room until 3:00 pm. They could have allowed an early check in.
Location: Too far away from downtown. Had a grocery store nearby, which was nice.
The hotel itself was ok. It was too far away from where we needed to be, though.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kingston, ON

A great place to crash

Posted Oct 2, 2017
Pros: Easy to get to, parking and basic.
Cons: Scrap the closet and make the bathroom bigger - the mirror is too high for guests that are 5'2...
Location: Just off the main drag near Byward Market... LCBO & grocery stores within a few blocks.
I like this hotel because its great value - parking is included and its a short walk to Byward Market. For a one nighter with friends its a great place to crash. No fancy bells and whistles just a simple accommodation.
5 out of 5
Recommended
for Everyone
by A verified traveler from Windsor, ON

Nice hotel close to attraction and stores

Posted Sep 4, 2017
The two queen room is clean, and has TV, Microwave, fridge. Free parking and breakfast. 25 minutes to walk to parliament hill and other attraction.
Comment from Hotel Management
Sep 6, 2017 by Assistant Manager, Hotel Management
Thank you for sharing your feedback. We are happy you enjoyed your stay and hope you will stay with us again the next time you are in Ottawa!
1 out of 5
by A verified traveler from montreal

Poor hotel

Posted Sep 1, 2017
It's hôtel for a siest. The colors are dark and dirty.
Comment from Hotel Management
Sep 5, 2017 by Front Desk Agent, Hotel Management
Thank you for sharing your feedback. We are sorry you did not enjoy your stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from barrir

good value, but a little worn and old

Posted Aug 31, 2017
Pros: location, fridge and microwave
Cons: rooms could use updating, did not smell that great, lucky they have a plug in room freshener.on check in both our rooms had no towels but was resolvrd
20 minute walk to parliament, 10 minute to market. Nice breakfast, but crowded, not a lot of seating
2 out of 5
by A verified traveler

Cant recommend it,

Posted Aug 30, 2017
Pros: Free parking, walking distance to downtown.
Cons: Rooms, lighting, hallways, breakfast
I dont normally write reviews but in this instance I feel I have to share my experience. I did get a great reception when checking in from someone who was knowledgeable and made some great recommendations about things to do locally but when they say she goes on patrol around the hotel every 30 minutes, flags went off. The room I had was dark red so quite forbidding, room was not very clean, there were marks on the floor, the bathroom was tiny and the door kept banging on to the sink and so to get into the bathroom, you had to do a sideways butt shuffle to get in and out. Breakfast was limited and short of space.
Comment from Hotel Management
Sep 5, 2017 by Assistant Manager, Hotel Management
Thank you for sharing your feedback. We are sorry you did not enjoy your stay with us. Some of the rooms may have an odd layout as we are an older economy property. For the past two years, we have undergone renovations - both internally and externally. Our Night Auditor and evening front desk staff does a walk through of the property every hour or two during the late evenings and nights (not every 30 minutes). This is not unusual for many hotel properties - especially if they do not have a security guard on the property. This is just to make sure there is no noise or disturbance. Again, thank you for taking the time to share your feedback.
3 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Good location

Posted Aug 23, 2017
Good location. Halls were noisey with loud children running around. Good location to see the attractions.
Comment from Hotel Management
Aug 25, 2017 by Front Desk Agent, Hotel Management
Thank you for sharing your feedback. We hope you will stay with us in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice location

Posted Aug 23, 2017
I had a very nice experience. It is very close to downtown.
Comment from Hotel Management
Aug 25, 2017 by Front Desk Agent, Hotel Management
Thanks for sharing your feedback. We look forward to welcoming you in the near future!
4 out of 5
Recommended
for Everyone
by A verified traveler from PEI

No complaints

Posted Aug 22, 2017
Room was clean, but hotel is beginning to look dated. Located close to downtown and parking is free. Not all rooms have fridges. Fairly priced for its location. 24 hour convenience store across the street. Several restaurants nearby.
Comment from Hotel Management
Aug 25, 2017 by Front Desk Agent, Hotel Management
Thank you for taking time to share you experience. We are happy you enjoyed your stay and hope you will stay with us the next time you are in Ottawa!