Ratings based on 706 Verified Reviews

2.9 out of 5
54% of guests recommend
3.1 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Windsor, ON

Nice hotel close to attraction and stores

Posted Sep 4, 2017
The two queen room is clean, and has TV, Microwave, fridge. Free parking and breakfast. 25 minutes to walk to parliament hill and other attraction.
Comment from Hotel Management
Sep 6, 2017 by Assistant Manager, Hotel Management
Thank you for sharing your feedback. We are happy you enjoyed your stay and hope you will stay with us again the next time you are in Ottawa!
1 out of 5
by A verified traveler from montreal

Poor hotel

Posted Sep 1, 2017
It's hôtel for a siest. The colors are dark and dirty.
Comment from Hotel Management
Sep 5, 2017 by Front Desk Agent, Hotel Management
Thank you for sharing your feedback. We are sorry you did not enjoy your stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from barrir

good value, but a little worn and old

Posted Aug 31, 2017
Pros: location, fridge and microwave
Cons: rooms could use updating, did not smell that great, lucky they have a plug in room freshener.on check in both our rooms had no towels but was resolvrd
20 minute walk to parliament, 10 minute to market. Nice breakfast, but crowded, not a lot of seating
2 out of 5
by A verified traveler

Cant recommend it,

Posted Aug 30, 2017
Pros: Free parking, walking distance to downtown.
Cons: Rooms, lighting, hallways, breakfast
I dont normally write reviews but in this instance I feel I have to share my experience. I did get a great reception when checking in from someone who was knowledgeable and made some great recommendations about things to do locally but when they say she goes on patrol around the hotel every 30 minutes, flags went off. The room I had was dark red so quite forbidding, room was not very clean, there were marks on the floor, the bathroom was tiny and the door kept banging on to the sink and so to get into the bathroom, you had to do a sideways butt shuffle to get in and out. Breakfast was limited and short of space.
Comment from Hotel Management
Sep 5, 2017 by Assistant Manager, Hotel Management
Thank you for sharing your feedback. We are sorry you did not enjoy your stay with us. Some of the rooms may have an odd layout as we are an older economy property. For the past two years, we have undergone renovations - both internally and externally. Our Night Auditor and evening front desk staff does a walk through of the property every hour or two during the late evenings and nights (not every 30 minutes). This is not unusual for many hotel properties - especially if they do not have a security guard on the property. This is just to make sure there is no noise or disturbance. Again, thank you for taking the time to share your feedback.
3 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Good location

Posted Aug 23, 2017
Good location. Halls were noisey with loud children running around. Good location to see the attractions.
Comment from Hotel Management
Aug 25, 2017 by Front Desk Agent, Hotel Management
Thank you for sharing your feedback. We hope you will stay with us in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice location

Posted Aug 23, 2017
I had a very nice experience. It is very close to downtown.
Comment from Hotel Management
Aug 25, 2017 by Front Desk Agent, Hotel Management
Thanks for sharing your feedback. We look forward to welcoming you in the near future!
4 out of 5
Recommended
for Everyone
by A verified traveler from PEI

No complaints

Posted Aug 22, 2017
Room was clean, but hotel is beginning to look dated. Located close to downtown and parking is free. Not all rooms have fridges. Fairly priced for its location. 24 hour convenience store across the street. Several restaurants nearby.
Comment from Hotel Management
Aug 25, 2017 by Front Desk Agent, Hotel Management
Thank you for taking time to share you experience. We are happy you enjoyed your stay and hope you will stay with us the next time you are in Ottawa!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very accommodating

Posted Aug 20, 2017
Staff was great! Room was lovely but the bathtub could use a good bleaching
Comment from Hotel Management
Aug 25, 2017 by Front Desk Agent, Hotel Management
Thank you for sharing your feedback. We are glad you enjoyed your stay! As we are an older property, some of our bathtubs are older and will be replaced as we continue to upgrade the property.
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Posted Aug 20, 2017
Good hotel near to city.I like it.next time I will chose that.
Comment from Hotel Management
Aug 25, 2017 by Assistant Manager, Hotel Management
Thank you for sharing your feedback. We are happy you enjoyed your stay and look forward to welcoming you again the next time your in the city!
3 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Close to everything

Posted Aug 17, 2017
Pros: I liked its location mostly, and the price was reasonable.
Cons: Wifi didn't work. Could have refreshed breakfast choices during the morning.
Location: Easy walk to Parliament buildings, shopping, but mostly the market area.
The place looked a little rough from the outside but the room was clean, the bed was comfortable, and I liked that I could easily walk to the major attractions. Free breakfast was appreciated but selection seemed to be 'picked' by the time I got there. Wifi didn't work.
Comment from Hotel Management
Aug 17, 2017 by Front Desk Agent, Hotel Management
Thank you for sharing your feedback. We are happy you enjoyed your stay. Very recently we revised our breakfast menu. However it sounds that you may have arrived when breakfast was wrapping up perhaps? We are sorry you did not enjoy the breakfast. We are aware of the recent challenges faced with regards to wifi; this is presently being corrected. We hope your experience will not deter you from future stays with us.