Ratings based on 1,958 Verified Reviews

4.4 out of 5
87% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from halifax

It’s an older hotel the shower is terrible

Posted Dec 9, 2017
The shower is terrible the water either cold or too hot we ask for parking and they told us if you would like to park your car it’s $30 plus tax but the parking was full so we gave them the car to park it and was $50 per night it’s not worth the money we spent.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2017
An iconic hotel so close to everything, you cant do wrong.
Comment from Hotel Management
Dec 11, 2017 by Claude, Hotel Management
We agree, our location in the heart of the city cannot be beat! We look forward to your next visit. Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Central location hotel

Posted Dec 5, 2017
Pros: Location, restauranhts, lobby.
Cons: Nothing
Location: Great location close to everything.
What a wonderful location. Walking distance to parliament buildings, indoor shopping mall and Byward market. Parking facilities are good except the height is too short for regular size SUV's.
Comment from Hotel Management
Dec 7, 2017 by Claude, Hotel Management
We are indeed fortunate to have the premier location in the heart of our Nation’s Capital! We look forward to seeing you again soon. Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from ELLIOT LAKE ONT

Posted Dec 5, 2017
Pros: EVERTHING
Cons: NOTHING
Location: GREAT LOCATION
IT WAS GREAT, LOCATION SHOPPING WAS GREAT LOTS OF RESTURANT TO GO TO TO FRIENDLY PEOPLE
Comment from Hotel Management
Dec 7, 2017 by Claude, Hotel Management
Dear Antoine Rene, We are delighted that you enjoyed your stay in Ottawa’s Castle. We hope to welcome you back one day soon. Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel with history and character

Posted Dec 4, 2017
Cons: Service in hotel bar.
We enjoyed the stay. The only problem was the terrible service in the hotel bar.
Comment from Hotel Management
Dec 4, 2017 by Claude, Hotel Management
We regret your disappointing experience in the bar. Please rest assured that your experience is certainly not typical of our usual high service. We hope return one day soon, allowing us the opportunity to regain your trust and loyalty. Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Posted Dec 4, 2017
Reliable standby classic hotel. Always kept updated.
Comment from Hotel Management
Dec 4, 2017 by Claude, Hotel Management
Dear Jack, We appreciate your taking the time to share your feedback with us and hope to see you again soon. Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Massillon,Ohio

Awesome

Posted Dec 3, 2017
Pros: everything
Cons: Being nitpicky here but the pool could be warmer
This hotel is located within walking distance of just about everything in Ottawa. It truly is a work of art as when you enter its doors you feel like you are in a castle. The staff at check in are the most friendly and helpful and the rooms are superb !
Comment from Hotel Management
Dec 7, 2017 by Claude, Hotel Management
Dear Sam, We are delighted you’re your stay with us was a memorable one. We look forward to seeing you again soon. Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Excellent

Posted Dec 3, 2017
Beautiful hotel, staff excellent and service perfect
Comment from Hotel Management
Dec 4, 2017 by Claude, Hotel Management
Dear Benny, We are delighted that your visit was an enjoyable one. We look forward to seeing you again one day. Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Historic hotel in the heart of downtown Ottawa.

Posted Dec 2, 2017
Beautiful hotel. Very clean and comfortable. Pleasant staff. The kids loved it too :)
Comment from Hotel Management
Dec 4, 2017 by Claude, Hotel Management
Dear Aman, Thank you for your lovely comments and we hope to welcome you back one day soon. Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Vermont

Beautiful hotel in great location

Posted Nov 28, 2017
Pros: Everything. Facilities, location, staff... all were first rate.
Cons: Front area when driving in is tight and a bit crowded to pull up your car.
Location: Virtually all attractions are close walking distance and the area has many nice restaurants, pubs, and shopping.
We came for the Grey Cup weekend and wanted to stay at a nice hotel. Fairmont was simply a grea choice - it is gorgeous, with very nice rooms, a newly renovated lounge, and super helpful/friendly staff. When we come back to Ottawa again, definately will stay here.
Comment from Hotel Management
Nov 29, 2017 by Claude, Hotel Management
Dear Jim, We are delighted that you enjoyed Greg Cup weekend in Ottawa’s ‘castle’. We hope you team won and look forward to welcoming you back soon. Sincerely, Claude J. Sauvé General Manager