Ratings based on 1,968 Verified Reviews

4.4 out of 5
85% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Montreal

Paul from Montreal

Posted Apr 19, 2018
in general we were not happy with the Chateau Laurier. We have stayed in several Fairmonts and this was by far the worst. The lobby is darkly lit. It gives a very drab appearance. Our main aim was to leat out of the whole lobby atmosphere as quickly as possible. We upgraded to a larger "Deluxe" room. Room size was nice. The robes in the room were an embarassement . They were torn and very tattered.
5 out of 5
Recommended
for Everyone
by A verified traveler from ONTARIO CANADA

GREAT LOCATION

Posted Apr 5, 2018
Pros: ROOM LOCATION STAFF
LOVE THIS HOTEL. I LOVE THE OLD FEEL TO IT AND THE HISTORY. LOTS TO DO AROUND THE AREA.. THANKS FOR A GREAT STAY. DAN
Comment from Hotel Management
Apr 10, 2018 by Claude, Hotel Management
Dear Dan, We are delighted that your stay in Ottawa’s ‘castle’ was a memorable one. We look forward to welcoming you back soon. Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from kingston

Old School Style and Service

Posted Apr 5, 2018
We went for the Gold level rooms and it was fantastic. Separate concierge for check in and out. They gave us a late check out and let us stay in the lounge til our train left. The private lounge complimentary appetizers and breakfast were incredible! Room very comfortable and clean. Friendly staff. Exceptional customer service and a little piece of history. Pricey but worth it.
Comment from Hotel Management
Apr 9, 2018 by Claude, Hotel Management
Dear Dee, We agree that a stay on our Gold Floor is one not to be missed. We hope to welcome you back one day soon. Sincerely, Claude J. Sauvé General Manager
4 out of 5
by A verified traveler from Montreal

Old...

Posted Apr 1, 2018
Nice old building from outside and OLD from inside! Old with the dust almost everywhere, with soul of the time... My filling- expensive apartment building☹ with cleaning once a week... Maximum 4 stars and should cost match less. For this price you don't have even bottle of drinking water in the room(they asking 10$ for bottle!) Disappointing!
Comment from Hotel Management
Apr 2, 2018 by Claude, Hotel Management
Dear Alexei, We sincerely regret not meeting your expectations on this occasion. We hope you return one day; we will work hard to regain your trust! Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

First Class Experience

Posted Mar 30, 2018
From the moment we entered, we knew we were in for an excellent experience. Everyone was so friendly and helpful. The valet attendants were welcoming and the front desk provided us with lots of information and an upgrade. The lovely man behind the desk made us feel very special. Our room had a remarkable view of the Parliament buildings and was bright, totally renovated and very large. We had a sitting area and two bathrooms. The king bed was rediciculously comfortable. The integrity of the Hotel and it’s history had been maintained and we felt like we were back in Paris. From the old elevators to the artful woodworking the hotel was perfect. We cannot wait to return.
Comment from Hotel Management
Apr 2, 2018 by Claude, Hotel Management
Our mission is to turn moments into memories and it is always nice to hear when we have been successful. We look forward to your next visit. Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 26, 2018
Prertty good. It was a good experience to stay there.
Comment from Hotel Management
Mar 26, 2018 by Claude, Hotel Management
Thank you for taking the time to share your comments with us. We look forward to welcoming you back one day soon! Sincerely, Claude J. Sauvé General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 25, 2018
Great view of Parliament Hill. Zoe’s excellent spot for afternoon tea.
Comment from Hotel Management
Mar 26, 2018 by Claude, Hotel Management
Thank you for taking the time to share your feedback with us. We look forward to your next visit! Sincerely, Claude J. Sauvé General Manager
2 out of 5
by A verified traveler from toronto

Avareage Room.

Posted Mar 24, 2018
The Room was very small, the TV was on the left side of the bed so I should sleepi to left to watch the TV. I paid 25 dollar plus tax for a movie but it was stopped thirty times because the system was not fast enough. They charged me 9 dollar for a bottle of water and 50 dollar for parking and when I ask them to bring my car they forgot and I was waiting for my car for 45 minute then when I ask them where is my car they said that they forgot and I had to wait another 15 minute to get it. Staff were very polite but hotel was very outdated and avareage. The hot tub was a cheap plastic that when I wanted to use it it was bending . I was expecting more for the price.
Comment from Hotel Management
Mar 28, 2018 by Claude, Hotel Management
Dear Bob, Our mission is to turn moments into memories and I regret that we failed to do so on this occasion. We do hope you return one day, allowing us the opportunity to regain your trust and loyalty. Sincerely, Claude J. Sauvé General Manager
2 out of 5
by A verified traveler from toronto

OLD BEAT UP HOTEL ALL THINGS ARE DIRTY

Posted Mar 23, 2018
Pros: location
Cons: just cleant it good and maintain
would give this hotel only 3 stars found hairs on bed washroom not working. too much noise.
Comment from Hotel Management
Mar 27, 2018 by Claude, Hotel Management
Dear Sam, We regret your disappointing experience and poor impression. Your experience is certainly not typical of our usual high standards. We do hope you return one day allowing us the opportunity to regain your trust and loyalty. Sincerely, Claude J. Sauvé General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good spot

Posted Mar 23, 2018
I must say I have never spent 60 plus for breakfast but I guess we only go around once.
Comment from Hotel Management
Mar 23, 2018 by Claude, Hotel Management
Thank you for taking the time to share your comments on Expedia. We look forward to welcoming you back one day soon! Sincerely, Claude J. Sauvé General Manager