Ratings based on 568 Verified Reviews

4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Sweet location!

Posted Aug 16, 2017
Great hotel, parking a bit tight but manageable, big spacious rooms, clean, huge breakfast buffet. Top notch place for the price, in an amazing location.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel and location

Posted Aug 15, 2017
This hotel was amazing. It is close to the Main streets, parks, attractions and parks. The room was a good size with a decent washroom, bed and kitchenette. The breakfast had some great choices such as eggs, fruits, bagels, toasts, pancakes, beans, potatoes, etc. Staff were really friendly and greeted us every time.
4 out of 5
Recommended
for Everyone
by A verified traveler from Peterborough ON

Posted Jul 28, 2017
Pros: Very good layout for 1-bedroom suites.
Cons: Dining room is too small. Long lineups due to location of toasters. Long tables make it hard to access the middle seats along the benches.
Location: Easy access to main entrance, lower gondola lifts and general parking.
Friendly helpful staff, straight forward check-in.
Comment from Hotel Management
Jul 30, 2017 by Douglas Crosbie - Guest Services Manager, Hotel Management
Thank you very much Noel for your feedback. We are always trying to find ways to improve the flow of breakfast, and I regret you experienced a busy period. We hope that you did enjoy the food once you cleared the lineup. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ontario

Lovely room

Posted Jul 26, 2017
Pros: The kitchenette and water pressure in the shower was great.
Cons: Ceiling pipes in the garage are too low. My husband is 6'4 and he hit his head going into the garage. The pain lasted for quite a while.
We liked our room. The kitchenette was a nice surprise.
Comment from Hotel Management
Aug 1, 2017 by Douglas Crosbie - Guest Services Manager, Hotel Management
Dear Anna, I am very sorry to hear about the issues you had with the garage. I am certain that must have been painful, and I am sorry to hear this happened. Unfortunately these pipes are as high as we are allowed to put them, which is why our garage clearance is 6'2". I do hope he was able to enjoy the weekend despite that pain.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay!!!

Posted Jul 24, 2017
Great location, walking distance of major attraction and shopping mall. Suite has lot of space with full kitchen, living room , comfy bed, friendly Staff. Love it !!!
Comment from Hotel Management
Jul 25, 2017 by Douglas Crosbie, Hotel Management
Thank you for your feedback!
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location with breakfast included

Posted Jul 23, 2017
Central downtown location with hot breakfast included were the pros. No control over air condition in bedroom, remote control had to be inches from tv to function even after battery change, two elevators to reach over priced parking were all cons. My family was there for a week and I arranged an additional 8 rooms for other family for reunion - couldn't get a room upgrade or discount on parking for arranging all the business.
Comment from Hotel Management
Jul 26, 2017 by Douglas Crosbie, Hotel Management
Dear Guest, Thank you for your feedback. We appreciate your time. Regretfully the parking is a shared facility and we sell it on behalf of the owners. Unfortunately we have no ability to discount or provide parking included. With limited parking options in Ottawa, we feel lucky to have this available onsite. I am sorry to hear we weren't able to provide an upgrade. Whenever possible, we like to upgrade guests as much as possible. With a busy week, regretfully it seems we had none available. I am sorry that these items detracted from your stay.
5 out of 5
Recommended
for Families
by A verified traveler

Great Location for Walking

Posted Jul 21, 2017
We chose this hotel for its price and the bonus of FREE Breakfast!!!! We were pleasantly surprised by the great location of this hotel! It was a short 5 min walk to the Parliament Buildings (with 2 kids) and only about 15min walk max to the Byward Market. There are loads of restaurants in the area. The room had a kitchen which would be nice for longer stays. The beds were comfortable. The décor is dated but that really doesn't affect things. Parking is tight but we parked on the P2 level and there was a garage door that you pull a cord to open and we had no trouble exiting the lot. The breakfast was great, the staff was friendly and although we weren't at the hotel to take advantage, they had "extra" snacks both evenings (sausages one night and a waffle sundae bar the next!) I would definitely chose this hotel on our next visit to Ottawa.
Comment from Hotel Management
Jul 24, 2017 by Douglas Crosbie, Hotel Management
Thank you very much for your feedback! We are happy you enjoyed your stay!
4 out of 5
Recommended
for Everyone
by A verified traveler from BC

Posted Jul 20, 2017
Clean and spacious room. Breakfast selection is good. Short walking or driving distance to Ottawa museums and attractions. Laundry can be difficult as there are only 2 machines guest would have to line up to which is inconvenient if you are staying for a few nights with family and kids.
Comment from Hotel Management
Jul 23, 2017 by Douglas Crosbie - Guest Services Manager, Hotel Management
Thank you very kindly for your feedback. In the future, be aware that we have some rooms with en-suite washer/dryer units, and we take requests for these. While they are not something we can guarantee, we would do our best to match this request. Regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from mississauga

Posted Jul 19, 2017
Overall just ok , rooms and furniture very old . Kitchen was good .
Comment from Hotel Management
Jul 21, 2017 by Douglas Crosbie - Guest Services Manager, Hotel Management
Thank you very much for your feedback.
3 out of 5
by A verified traveler from Toronto

Convient location downtown Ottawa

Posted Jul 17, 2017
Rooms are dated, especially bathroom and kitchen but nothing is broken. Suite has lots of space for 3 kids. Beds were comfortable. We needed a kitchen so this worked for us.
Comment from Hotel Management
Jul 21, 2017 by Douglas Crosbie - Guest Services Manager, Hotel Management
Thank you very much for your feedback, and I understand your comments about the décor of the kitchen and bathroom. We do hope to see some renovation plans in the new year. Regards,