Ratings based on 1,927 Verified Reviews

3.8 out of 5
79% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Beautiful Hotel

Posted Apr 24, 2018
first, this hotel is beautiful. the ambience is set from the moment you pull up. I wasn’t in town for the type of vacation this ordered me, but it was nice to settle down here after a long day of festival going. With that said, our room was only cleaned one day of us staying there. One day the cleaning staff showed up to our door within 5 mins of their last visit, after I told them to come back shortly as we were leaving. Those same cleaning folks proceeded to count the number of people in the room ( there were 5, in case you were wondering). I don’t know why that was necessary, but it made me feel uncomfortable. If you want a good place for the money, then this is it. the property is beautiful, but the staff was less than nice and the front desk staff was just about as bad.
3 out of 5
by A verified traveler

No Hot Water for 2 days

Posted Apr 23, 2018
There was no hot water the first night i was there. Then there was no hot water the second night. At least they put me into a different room.
4 out of 5
Recommended
for Everyone
by A verified traveler from Santa Clarita, Ca

Center of Town

Posted Apr 19, 2018
Pros: Central location and reasonably priced.
Location: You can walk to the movies, art museum, Starbuck's, shopping, dining, etc.
I love this hotel. It is just a short block to the center of town. It is close to a Starbucks and the Art Museum is quite lovely across the street. I have been coming here for years and would highly recommend it.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Apr 15, 2018
Very convenient for my purposes but room was a little in need of an update. Rather motel-like bathroom and furnishings. Looks like the place hasn’t been renovated in 30 years. But staff were friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Stop Over

Posted Apr 10, 2018
Helpful but staff seemed short handed. Restful, quiet. We’d stay again.
3 out of 5
by A verified traveler from Los Angeles

Looks pretty in pictures but needs to be uodated

Posted Apr 9, 2018
The location is great and the bones are nice. But the rooms are really outdated. I don’t feel the pictures were accurate. No service at the pool - difinitely not a “resort”
Comment from Hotel Management
Apr 11, 2018 by Tim, Hotel Management
Gosh, so sorry we did not live up to your expectations. We are currently working on updating some of our rooms. We hope you will give us another chance on your next stay in Palm Springs. Tim, General Manager Palm Mountain Resort and Spa Thank you so much for your comments.
3 out of 5
Recommended
for Everyone
by A verified traveler from Hemet CA

Charming hotel in middle of town

Posted Apr 9, 2018
This resort is overpriced, but a great central location and fun pool for kids.
Comment from Hotel Management
Apr 11, 2018 by Tim, Hotel Management
Thank you for the review. Many people comment about the great location. Tim, General Manager Palm Mountain Resort and Spa Thank you so much for your comments.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel!

Posted Apr 8, 2018
We wanted a hotel located downtown in Palm Springs to avoid driving everywhere and this hotel was great. It was a quick walk to an easy hiking trail in the hills, a block away from the main road with most of the major restaurants and the free trolley, free parking for our car, and had a gorgeous backdrop view of a desert hill from or hotel room. The staff were friendly, the room was always cleaned very well, and the pool was small but nice.
Comment from Hotel Management
Apr 11, 2018 by Tim, Hotel Management
WOW, great comment. We are so pleased you enjoyed your stay with us. I will share your comments with our team here. Tim, General Manager Palm Mountain Resort and Spa Thank you so much for your comments.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington

Nice hotel close to downtown Palm Springs

Posted Apr 6, 2018
Overall a great stay, could use a larger pool for the number of clients, but we did not go there just to swim.
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Mother Daugter weekend get away

Posted Apr 6, 2018
Great location close to shopping and restaurants! Pool area was pleasant and peaceful, was concerned about spring breakers by the pool but we were able to enjoy a very peaceful setting. Had to move rooms because of a bunch of party peeps yelling, etc. but the staff quickly accomadted us and moved us to a room that was perfect for us! Reasonably priced. Nice room ammentities (micro, fridge)