Ratings based on 1,815 Verified Reviews

4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler from long valley, nj

Good for UPitt college vist

Posted Nov 16, 2017
Pros: Very friendly staff.
Cons: Four of us in room but only 3 bath towels. Bathroom needs a fan - got very soggy for the whole room.
Location: Well located and if you are willing to walk 10 blocks round trip to many restaurants you’ll be happy.
We booked a king suite and had plenty of room for a roll away so our son could sleep on that while our daughter took the sofa bed. Sofa bed was comfortable. We asked for foam pillows but didn’t get them.
Comment from Hotel Management
Nov 18, 2017 by Armando Llado, Hotel Management
Thank you for taking a moment to complete a survey regarding your recent stay. Our goal is to provide a level of service which exceeds our guests' expectations. We apologize for the inconveniences you experienced during your stay as we do understand how frustrating not having the proper amenities may be for our guests. We do hope to have the opportunity to welcome you back to our hotel the next time you are traveling to Pittsburgh!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Convenient location to everything

Posted Nov 13, 2017
I️ stayed only one night for s family wedding which was held in the hotel’s ballroom. While I️ was there, I️ was also able to find a convenient appointment at a nearby salon for my hair, as well. The hotel room service staff was lovely. The restaurant served a nice buffet breakfast and they even gave us complimentary donuts that were freshly made just that morning. I️ can’t say enough great things about the hotel! The room was clean and the bed was comfortable. The only “negative” thing was the paint in the bathroom looked a little beat up, but that’s pretty common in hotels and didn’t afffect my comfort level at all. I️ highly recommend this hotel!
Comment from Hotel Management
Nov 15, 2017 by Armando Llado, Hotel Management
Thank you for taking a moment to complete a survey regarding your recent stay. Our goal is to provide a level of service which exceeds our guests' expectations. We are happy to see that you have enjoyed your recent stay with us and that we were even able to provide fresh doughnuts for you and our guests. We do hope to have the opportunity to welcome you back to our hotel the next time you are traveling to Pittsburgh!
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean, comfortable hotel, friendly staff

Posted Nov 11, 2017
Good value for money. Free WiFi and free shuttle to local attractions. Breakfast restaurant perhaps understaffed, but despite that the staff were welcoming, friendly, and working hard and provide a great service. Breakfast food was good. Seven 11 next door for other snacks etc. Complimentary morning coffee near lobby for guests which is most important! Free luggage checking if flying out later in the day. Overall, can’t really fault it. Great stay.
Comment from Hotel Management
Nov 15, 2017 by Armando Llado, Hotel Management
Thank you for taking a moment to complete a survey regarding your recent stay. Our goal is to provide a level of service which exceeds our guests' expectations. We are elated to see that we have surpassed our goal and to see that you have thoroughly enjoyed your recent stay with us. We do hope to have the opportunity to welcome you back to our hotel the next time you are traveling to Pittsburgh!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Oct 26, 2017
Great location for my conference and restaurants. Awesome pool also.
Comment from Hotel Management
Oct 28, 2017 by Armando Llado, Hotel Management
Thank you for taking a moment to complete a survey regarding your recent stay. Our goal is to provide a level of service which exceeds our guests' expectations. We are ecstatic to see that you have thoroughly enjoyed your recent stay with us. We do hope to have the opportunity to welcome you back to our hotel the next time you are traveling to Pittsburgh!
5 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

Posted Oct 24, 2017
Great location. Great staff. Restaurant was even better than I expected. Definitely would go back.
Comment from Hotel Management
Oct 26, 2017 by Armando Llado, Hotel Management
Thank you for taking a moment to complete a survey regarding your recent stay. Our goal is to provide a level of service which exceeds our guests' expectations. We are happy to see that we have achieved our goal and exceeded your expectations. We do hope to have the opportunity to welcome you back to our hotel the next time you are traveling to Pittsburgh!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Gotta love the cookies

Posted Oct 20, 2017
Pros: I loved the swimming pool. It was well-maintained, open till 11:00 and big enough for me to do laps. Nice gym, too.
Cons: Offer fresh water in the lobby.
Location: Convenient to the convention center yet quiet.
I stayed for three nights on a business trip. Very nice hotel. Friendly, helpful staff.
Comment from Hotel Management
Oct 20, 2017 by Armando Llado, Hotel Management
Thank you for taking a moment to complete a survey regarding your recent stay. Our goal is to provide a level of service which exceeds our guests' expectations. We are happy to see that we have surpassed our goal with your recent stay. We do offer complimentary water to our guests upon request at any given time. We do hope to have the opportunity to welcome you back to our hotel the next time you are traveling to Pittsburgh!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 18, 2017
The hotel staff was very friendly and more than nice and helpful. Our shuttle driver was also very nice, friendly and helpful. Thank you! These are not complaints, just FYI's... Our rooms were situated on each side of the elevators which made for a somewhat loud experience. It was tolerable, but not good for sleeping. Also the sofa bed had a plastic cover on the mattress which I did not want to remove, nor do I think I could have. With the sheets over it, this made for a uncomfortable sleep. Thanks.
Comment from Hotel Management
Oct 19, 2017 by Armando Llado, Hotel Management
Thank you for taking the time to provide feedback on your recent stay with us! We are pleased to see that you enjoyed your stay with us and we do apologize for the noise coming from the elevators. We strive to exceed the expectations of our guests and hope to see you in the near future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Good choice close in downtown

Posted Oct 15, 2017
Nice , comfortable, clean , close to the arena and down town ,
Comment from Hotel Management
Oct 19, 2017 by Armando Llado, Hotel Management
Thank you for taking the time to provide feedback on your recent stay with us! We are elated to see that you thoroughly enjoyed your recent stay with us and that all the accommodations were to your liking. We strive to always exceed the expectations of our guests and are happy to see that we have done so. We hope to see you in the near future!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Great hotel!

Posted Oct 14, 2017
Great downtown hotel within walking distance to tons of restaurants, shops, and attractions. Staff was very friendly and accommodating.
Comment from Hotel Management
Oct 15, 2017 by Armando Llado, Hotel Management
Thank you for taking a moment to complete a survey regarding your recent stay. Our goal is to provide a level of service which exceeds our guests' expectations. We are happy to see you thoroughly enjoyed your stay with us. We do hope to have the opportunity to welcome you back to our hotel the next time you are traveling to Pittsburgh!
5 out of 5
Recommended
for Everyone
by A verified traveler from Cookeville

great location and accommodations

Posted Oct 12, 2017
Pros: clean and the location is excellent
Cons: Booked thru Expedia and the hotel was overbooked. We almost didn't get the suite that we had booked. BUT in the end we did get the suite.
Location: Steel Station is just across the street for convenience to the Heinz Field. We also took the shuttle over to the Incline and went up on Mt Washington
came to Pittsburgh for the weekend for the STEELERS game. Had a great time. the location is excellent and the staff were so helpful. Used the shuttle several times and it was very prompt.
Comment from Hotel Management
Oct 15, 2017 by Armando Llado, Hotel Management
Thank you for taking a moment to complete a survey regarding your recent stay. Our goal is to provide a level of service which exceeds our guests' expectations. We are happy to see that we were able to keep all accommodations perfect for your recent stay with us. We do hope to have the opportunity to welcome you back to our hotel the next time you are traveling to Pittsburgh!