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Reviews of Fairmont Pittsburgh

4.5 out of 5
Fairmont Pittsburgh
510 Market Street, Pittsburgh, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 639 out of 1002 reviews" "
Rating 8 - Good. 173 out of 1002 reviews" "
Rating 6 - Okay. 104 out of 1002 reviews" "
Rating 4 - Poor. 57 out of 1002 reviews" "
Rating 2 - Terrible. 29 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely hotel! Very clean and in a great location in the city to walk to the Warhol Museum and many shops and restaurants! The staff was very friendly and recommended a great restaurant to get dinner.
Stayed 1 night in Apr 2024

10/10 Excellent

Bobby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn't have a fridge in a 5-star hotel nor could find me one.
Stayed 1 night in Apr 2024
Response from Fairmont Pittsburgh on Apr 17, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded expectations. Five star experience. Floor to ceiling windows in room, comfortable bed, excellent staff service, beautiful gym, spacious room and bath, robes, full length closet and drawers. Blissfully quiet.
Stayed 1 night in Apr 2024
Response from Fairmont Pittsburgh on Apr 15, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

6/10 Okay

Sonia

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
No refrigerator, no microwave, Keurig machine was broken, and they charge for using internet
Stayed 1 night in Apr 2024
Response from Jackie Potoczek on Apr 6, 2024
Thank you for taking the time and trouble to complete a survey following your recent stay at The Fairmont Pittsburgh.At The Fairmont Pittsburgh we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies.Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues.Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Fairmont Pittsburgh in the near future.

10/10 Excellent

Cheryl

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so helpful and kind! Lovely stay!
Stayed 1 night in Apr 2024
Response from Fairmont Pittsburgh on Apr 4, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Fairmont Pittsburgh on Apr 4, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sauna was great. Very nice, clean hotel. Only downside… it’s already expensive and it seems like they nickel and dime you on other stuff. Parking in their garage is expensive, no validation. We paid for internet and the water bottles were expensive. Seriously, who doesn’t have free work these days?
Stayed 1 night in Mar 2024
Response from Fairmont Pittsburgh on Apr 4, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Quiet and relaxing. Great bar and restaurant. Very convenient for seeing a show.
Stayed 1 night in Mar 2024
Response from Fairmont Pittsburgh on Apr 4, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

6/10 Okay

Sartaj

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
the hotel room as not as clean as it should be. Very dusty.
Stayed 2 nights in Mar 2024
Response from Fairmont Pittsburgh on Apr 1, 2024
Thank you for selecting Fairmont Pittsburgh. To enhance your experience, we'd love to stay connected. Please share your contact details with us. Your understanding amidst any inconveniences is genuinely valued. We eagerly anticipate your response and hope to host you again for another exceptional stay in the times ahead.Best regards,

10/10 Excellent

Jackson

Stayed 1 night in Mar 2024

10/10 Excellent

Micheal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience.
Stayed 2 nights in Mar 2024
Response from Fairmont Pittsburgh on Mar 28, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 Excellent

Felicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Spa is amazing. Staff is first-class. We will stay here again.
Stayed 2 nights in Mar 2024
Response from Fairmont Pittsburgh on Mar 28, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 Excellent

Daisy

Stayed 3 nights in Dec 2023
Response from Fairmont Pittsburgh on Mar 20, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 Excellent

Richard, Pittsburgh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Fairmont Pittsburgh on Mar 12, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

6/10 Okay

Jason, Mars

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Great location for theatre district and downtown Pittsburg in general. We stayed on the 23 floor which was quite musty smelling. Room was some what worn, but not overly. General room cleanliness could have been much better, the base of the desk, artwork and room mirror where very unclean. Hardest pillows know to mankind! To end on a positive note, great cocktails in the bar.
Stayed 1 night in Mar 2024
Response from Fairmont Pittsburgh on Mar 4, 2024
Thank you for choosing Fairmont Pittsburgh. We kindly request your contact information. Once again, we deeply apologize for any inconvenience you experienced and sincerely appreciate your understanding. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future.Warm regards,

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great city
Stayed 1 night in Feb 2024
Response from Fairmont Pittsburgh on Mar 4, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

6/10 Okay

Earl

Stayed 1 night in Feb 2024
Response from Fairmont Pittsburgh on Mar 20, 2024
Thank you for selecting Fairmont Pittsburgh. To enhance your experience, we'd love to stay connected. Please share your contact details with us. Your understanding amidst any inconveniences is genuinely valued. We eagerly anticipate your response and hope to host you again for another exceptional stay in the times ahead.Best regards,

10/10 Excellent

Clifford

Stayed 2 nights in Feb 2024
Response from Fairmont Pittsburgh on Mar 28, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 Excellent

Spiro

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Fairmont Pittsburgh on Mar 4, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 Excellent

Eliza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Fairmont Pittsburgh on Feb 26, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! Clean and quiet! We loved the sauna and workout room! Chris is so friendly!
Response from Fairmont Pittsburgh on Feb 21, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 Excellent

Michael, kettering

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Dec 2023
Response from Fairmont Pittsburgh on Feb 21, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 Excellent

Anthony

Traveled with partner
Liked: Amenities
awesome
Stayed 1 night in Feb 2024
Response from Fairmont Pittsburgh on Feb 21, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

8/10 Good

Tateanna

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Fairmont Pittsburgh on Feb 21, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Fairmont Pittsburgh on Feb 14, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 Excellent

Julie, Morgantown

Stayed 1 night in Feb 2024
Response from Fairmont Pittsburgh on Mar 28, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 Excellent

Vasiliki

Stayed 1 night in Feb 2024
Response from Fairmont Pittsburgh on Feb 14, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 Excellent

Jedadiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Fairmont Pittsburgh on Apr 4, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 Excellent

chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and exceptionally clean. The views of PNC were amazing and the hotel was within walking distance to many shops and restaurants. The hotel staff were very helpful in giving directions and making suggestions for dining and entertainment. By far this is the best hotel we have stayed at in Pittsburgh!.
Stayed 1 night in Feb 2024
Response from Fairmont Pittsburgh on Feb 8, 2024
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future.Warm regards,

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Fairmont Pittsburgh on Feb 5, 2024
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future.Warm regards,

10/10 Excellent

Mike

Stayed 1 night in Jan 2024
Response from Fairmont Pittsburgh on Mar 20, 2024
We appreciate that you have chosen Fairmont Pittsburgh. Your feedback is important to us, and we eagerly await the opportunity to host you again for another unforgettable stay.Best wishes,

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Fairmont Pittsburgh on Jan 29, 2024
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future. Warm regards,

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities, room comfort
Everything was very good, I keen the attention of the restaurant, how they didn't attend us we asked for the menu and the waiter got upset and it was rude
Stayed 1 night in Jan 2024
Response from Fairmont Pittsburgh on Jan 29, 2024
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future. Warm regards,

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Fairmont Pittsburgh on Feb 4, 2024
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future.Warm regards,

6/10 Okay

Barbara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The valet did not treat my husband that well. We plan a last minute trip and we just put on some sweat pants and jackets after playing tennis and drove his truck and we were going to valet but he was just like the parking is there. And I was checking in and it was weird none offered the valet option. I love the gym is great that was definitely something that made my stay special also the stuff there with the spa it is definitely the best part of the hotel. The restaurant experience was insane we ordered room service the burger can only be well done. Then we decided to have breakfast and we got there is empty and the host says can you guys eat in 30min because we have a lot of reservations. So it was very weird but the spa and gym area and workers made our stay better. The hotel is nice the room is nice stay in the last floor and loved the view. The city is very nice too!
Stayed 3 nights in Dec 2023
Response from Jackie Potoczek on Jan 14, 2024
Thank you for taking the time and trouble to complete a survey following your recent stay at The Fairmont Pittsburgh. At The Fairmont Pittsburgh we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Fairmont Pittsburgh in the near future. Yours sincerely,

10/10 Excellent

James T

Stayed 1 night in Jan 2024
Response from Fairmont Pittsburgh on Feb 4, 2024
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future.Warm regards,

8/10 Good

Nick

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Dec 2023
Response from Jackie Potoczek on Jan 12, 2024
Thank you for taking the time and trouble to complete a survey following your recent stay at The Fairmont Pittsburgh. At The Fairmont Pittsburgh we all take great pride in providing our guests with the highest standards of service and we are delighted to know you had a wonderful stay with us. We look forward to welcoming you back.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Fairmont Pittsburgh on Jan 8, 2024
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future.Warm regards,

6/10 Okay

Sayuri

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointed at how the front desk handled the issues.
Stayed 4 nights in Dec 2023
Response from Jackie Potoczek on Dec 31, 2023
Thank you for taking the time and trouble to complete a survey following your recent stay at The Fairmont Pittsburgh.At The Fairmont Pittsburgh we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies.Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues.Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Fairmont Pittsburgh in the near future. Yours sincerely,

6/10 Okay

Gregory

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Subpar service, why?!
We received horrible and subpar service in a few areas: 1 We arrived to the valet area and were addressed with a door opening, but no one took our bags from the trunk or offered a luggage cart. 2 We arrived to a clean room BUT had no ice bucket or refrigerator. We asked the front desk and they confirmed arrival of both, but one never arrived, even after a few hours. 3 On christmas eve, we requested room service, but returned to find a made up bed, neatly arranged our personal toiletries BUT they didnt replace clean glasses, bottled water at all, dirty bathroom floor, and no coffee kcups either. We received excellent areas in the following areas: 1 Front desk service on Steelers Saturday morning (young lady providing business office help was a Godsend 2. Valet service on leaving christmas day. I liked the location for seeing family in Pgh and especially the Steelers game, but I may consider another hotel if this email is not addressed seriously or not at all. I think this hotel has potential: beauty, location, name amd prestige, gym, spa, and bar HOWEVER there are other options. I would love to return if this feedback can somehow be used to improve the hotel service SO others do not have to experience this subpar quality.
Stayed 3 nights in Dec 2023
Response from Jackie Potoczek on Dec 31, 2023
Thank you for taking the time and trouble to complete a survey following your recent stay at The Fairmont Pittsburgh.At The Fairmont Pittsburgh we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies.Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Fairmont Pittsburgh in the near future. Yours sincerely,

6/10 Okay

Henry

Stayed 2 nights in Dec 2023
Response from Jackie Potoczek on Dec 31, 2023
Thank you for taking the time and trouble to complete a survey following your recent stay at The Fairmont Pittsburgh.At The Fairmont Pittsburgh we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies.Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Fairmont Pittsburgh in the near future. Yours sincerely,

4/10 Poor

Robert

Stayed 1 night in Dec 2023
Response from Fairmont Pittsburgh on Jan 10, 2024
Thank you for choosing Fairmont Pittsburgh. We kindly request your contact information. Once again, we deeply apologize for any inconvenience you experienced and sincerely appreciate your understanding. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future.Warm regards,

10/10 Excellent

Kendra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fairmont Pittsburgh on Dec 26, 2023
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcoming you back for another memorable stay in the future.Warm regards,

10/10 Excellent

Josh

Stayed 2 nights in Dec 2023
Response from Fairmont Pittsburgh on Jan 10, 2024
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcome you back for another memorable stay in the future.Warm regards,

10/10 Excellent

Satomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jackie Potoczek on Dec 19, 2023
Thank you for taking the time to complete a survey following your recent stay at The Fairmont Pittsburgh.At The Fairmont Pittsburgh we all take great pride in providing our guests with the highest standards of service and we are delighted to know you had a wonderful stay with us. We look forward to welcome you back

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jackie Potoczek on Dec 19, 2023
Thank you for taking the time to complete a survey following your recent stay at The Fairmont Pittsburgh.At The Fairmont Pittsburgh we all take great pride in providing our guests with the highest standards of service and we are delighted to know you had a wonderful stay with us. We look forward to welcome you back

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Dec 2023
Response from Jackie Potoczek on Dec 19, 2023
Thank you for taking the time to complete a survey following your recent stay at The Fairmont Pittsburgh.At The Fairmont Pittsburgh we all take great pride in providing our guests with the highest standards of service and we are delighted to know you had a wonderful stay with us. We look forward to welcome you back

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jackie Potoczek on Dec 19, 2023
Thank you for taking the time and trouble to complete a survey following your recent stay at The Fairmont Pittsburgh.At The Fairmont Pittsburgh we all take great pride in providing our guests with the highest standards of service

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodations, staff was cery friendly and helpful. Rooms were clean, nice views. Close walking to shops and restaurants. Very festive for the holidays. Valet team was great and helpful with directions, prompt with our vehicle and super friendly. Front desk ladies were also very helpful and nice. Will definitely stay here again.
Stayed 1 night in Dec 2023
Response from Fairmont Pittsburgh on Dec 12, 2023
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcoming you back for another memorable stay in the future.Warm regards,

10/10 Excellent

Quinlan

Stayed 1 night in Dec 2023
Response from Fairmont Pittsburgh on Dec 12, 2023
Thank you for choosing Fairmont Pittsburgh. We look forward to hearing from you and hope to welcoming you back for another memorable stay in the future.Warm regards,