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Reviews of Hampton Inn & Suites Pittsburgh-Downtown

2.5 out of 5
Hampton Inn & Suites Pittsburgh-Downtown
1247 Smallman St, Pittsburgh, PA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 760 out of 1021 reviews" "
Rating 8 - Good. 178 out of 1021 reviews" "
Rating 6 - Okay. 47 out of 1021 reviews" "
Rating 4 - Poor. 16 out of 1021 reviews" "
Rating 2 - Terrible. 20 out of 1021 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted by a woman named Mary at the front desk and she was amazing. She was friendly, knowledgeable, (she gave us a run down on the best places to eat and places to visit), let us check in early, and her customer service was above the rest! The lobby was very clean, bright, and made you feel welcome. There was a buffet style breakfast every morning with some great breakfast items. Upon entering the room, the carpet was spotless, the tv had our name on it, the bathroom was extremely clean, there was as an extra blanket and sheet in the dresser, the room had a small microwave and fridge to use. The bathroom had regular size shampoo, conditioner, body wash, and lotion bottles to use. There was a pool and hot tub to use with towels provided, but they were very small. We enjoyed relaxing in them after walking around town all day. The hotel location was great for walking around and exploring the area, we parked and only used our vehicle on the third day of our trip. There are plenty of things to do within walking distance- The Puttshak, located in the terminal, was an indoor mini golf place that was amazing- so much fun! We will definitely be back in the future!
Stayed 2 nights in Apr 2024
Response from Derek on Apr 18, 2024
Rebecca, thank you very much for your recent stay and detailed review of our hotel! We are truly appreciative of your feedback, and we're thrilled to hear that you enjoyed your stay with us and our amenities! We hope you will return the next time you are in the area.Regards,

10/10 Excellent

Jian-hua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Apr 16, 2024
Jian-hua, we are delighted to know that you enjoyed your stay with us! We look forward to seeing you again soon!

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Apr 15, 2024
Dave, we are happy to hear that you enjoyed your stay with us! We look forward to seeing you again soon!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything!!!!
Stayed 1 night in Apr 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Apr 15, 2024
James, we are so happy to hear that you liked everything during your stay with us! We hope to welcome you back to Pittsburgh again soon!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Apr 15, 2024
Cathrine, we are happy to know that you had a great stay with us! We hope to see you again soon on your next visit into Pittsburgh!

8/10 Good

Oleg, Newtown

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, everything is looks nice and clean, room big, bed comfortable. Two notice i would like to share: 1. Noise from nearby road is too loud, make almost impossible to sleep 2. No drinking water provided in the room, if you wish to drink must buy it in lobby.
Stayed 1 night in Apr 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Apr 12, 2024
Oleg, we are happy to hear that you enjoyed your stay with us. We apologies that the city noise was loud during your stay with us. We do have a water bottle refill station located on the first floor, free of charge and water for purchase any time. Thank you for your feedback as we always look for ways to improve! We hope to see you again soon!

10/10 Excellent

Vincent

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The sheets were not clean. There was no additional toilet paper. The couch contained numerous hairs from prior guests. Sad to pay extra for less. Check some other hotel. It’s a shame.
Stayed 1 night in Apr 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Apr 10, 2024
Vincent, thank you for sharing your feedback. We aim to make sure that all of guests enjoy a clean and comfortable stay with us and it seems we missed the mark during your time here. I will share your review with our team as this does not reflect our normal standards for service. We hope to be able to welcome you back to our property on your next visit to Pittsburgh so that we can give you the all-star service that we pride ourselves in and that you deserve!

10/10 Excellent

Melissa

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here. Super close to the convention center where we needed to be. Rooms were clean and staff was friendly.
Stayed 2 nights in Apr 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Apr 10, 2024
Melissa, we are happy to hear that you had a great stay with us and that our staff was able to be a standout in hospitality! We look forward to seeing you again soon!

10/10 Excellent

Marylou

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel! Very accommodating. Clean, clean room. Excellent bed! Very friendly staff. And wonderful breakfast included in price. Also, VERY important to us was the free & safe parking! Will return.
Stayed 1 night in Apr 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Apr 9, 2024
Marylou, we are so delighted to hear that you had a wonderful stay with us and that our staff was able to be a standout in hospitality! We hope to see you again soon on your next visit to Pittsburgh!

10/10 Excellent

Jonathan

Traveled with family and small children
Liked: Amenities
This hotel was very clean and in a great location. Very kid-friendly. We loved that the pool was open later!
Stayed 1 night in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Apr 8, 2024
Jonathan, we are happy to hear that you and your family had a great stay with us! We look forward to seeing you again soon!

8/10 Good

Iva

Stayed 3 nights in Apr 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Apr 8, 2024
Iva, we are happy to know that you enjoyed your stay with us! We hope to welcome you back again soon!

10/10 Excellent

Chris

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with our experience
Stayed 1 night in Apr 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Apr 8, 2024
Chris, we are delighted to know that you had a great experience with us! We hope to welcome you back again soon!

10/10 Excellent

Kim

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, quiet and perfectly located in the city by set apart just enough to avoid heavy traffic back up.
Stayed 2 nights in Apr 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Apr 8, 2024
Kim, we are delighted to hear that you had a great stay and that you were able to enjoyed our location! We hope to welcome you back again soon on your next visit into Pittsburgh!

8/10 Good

Jeffery

Business traveler, Traveled with family
Liked: Cleanliness
Good location and easy parking. We do not expect perfect breakfast but food should not be empty.
Stayed 2 nights in Apr 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Apr 8, 2024
Jeffery, we are delighted to hear that you had a great stay with us! Thank you sharing your experience with us as I will share your feedback with our breakfast team so that we can continue to improve! We hope to be able to welcome you back again soon!

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy rooms & bed, great breakfast, hot tub! Convenient to downtown
Stayed 2 nights in Apr 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Apr 8, 2024
Melinda, we are excited to hear that you had a great stay with us! We hope to welcome you back again soon!

6/10 Okay

Amir

Business traveler
Liked: Staff & service, property conditions & facilities
The room hadn't been cleaned properly. There were leftovers from the previous guests in the fridge.
Stayed 2 nights in Apr 2024
Response from Derek on Apr 5, 2024
Amir, thank you for taking the time to review our hotel after your recent stay. We apologize for falling short with our housekeeping service. We hope that you will give us another shot.Regards,

10/10 Excellent

mike

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 1 night in Apr 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Apr 3, 2024
Mike, we are happy to hear that you enjoyed your stay with us! See you next time!

10/10 Excellent

Nicole

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Derek on Apr 2, 2024
Nicole, thank you for the great review! Please come back and visit us again the next time you are in the area.Regards,

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Derek on Apr 2, 2024
Courtney, thank you for the 5-star review! We hope you will come back and stay with us again.Regards,

10/10 Excellent

Emill, York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, new, modern
Stayed 1 night in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Apr 1, 2024
Emill, we are glad to know you had a great stay! We hope to see you again soon on your next trip into Pittsburgh!

10/10 Excellent

TINA, Hagerstown,

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Apr 1, 2024
Tina, we are glad to know you had a great stay! We hope to see you again soon!

10/10 Excellent

terry

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was very helpful to me and my wife we will stay here again
Stayed 1 night in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Apr 1, 2024
Terry we are delighted to know that you had a great experience staying with us! We are glad to hear that our team was able to be a standout in hospitality! We look forward to seeing you again soon!

8/10 Good

Lorenie, Bowie

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Apr 1, 2024
Lorenie, we are happy to know that you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Young

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were welcoming, friendly, and very helpful! Breakfast was great too!
Stayed 1 night in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Mar 29, 2024
Young, we are happy to know that you had a great stay with us and that our staff was able to stand out in customer service! We look forward to welcoming you back to again on your next visit to Pittsburgh!

8/10 Good

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was walkable distance to the David Lawrence Center, PNC Park etc. Clean nice rooms and good breakfast
Stayed 1 night in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Mar 25, 2024
Adam, we are happy to see that you enjoyed your stay and our location! We hope to welcome you back again soon!

8/10 Good

Kien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Mar 25, 2024
Kien, we are happy to enjoyed your stay and we hope to welcome you back again soon!

10/10 Excellent

Mohamed

Business traveler
Special thanks to Eric who serves in the breakfast bar area. He went out of his way to make some scrambled eggs when he knew that I couldn’t eat the western omelette with ham.
Stayed 3 nights in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Mar 25, 2024
Mohamed, we are so happy to know that you had a great stay with us and that Eric was able to be a standout in hospitality and service! We will be sure to share your review with him! We hope to see you again on your next visit into Pittsburgh!

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
All staff members very friendly and helpfull
Stayed 2 nights in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Mar 22, 2024
John, we are glad to know that you enjoyed your stay and that our staff was able to stand out! I will share your kind words with them! We look forward to welcoming you back again soon!

10/10 Excellent

Kyle

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice clean rooms, and great staff! Would highly recommend.
Stayed 1 night in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Mar 18, 2024
Kyle, thank you for your review! We are delighted to know that you had a great experience with us! We look forward to seeing you again soon!

10/10 Excellent

Kimberly A.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was extremely helpful & pleasant
Stayed 2 nights in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Mar 18, 2024
Kimberly, thank you for your kind words, I will share your review with our team as they strive daily to make sure our guests get to enjoy real hospitality! We look forward to welcoming you back again soon!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Mar 18, 2024
Dawn, we are happy to know that you had a great stay! See you next time!

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet.
Stayed 2 nights in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Mar 18, 2024
Kristie, we are happy that you enjoyed your time with us! We look forward to seeing you again soon!

10/10 Excellent

Ophir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Mar 15, 2024
Ophir, we are happy to know that you enjoyed your stay with us! We look forward to seeing you again on your next visit into Pittsburgh!

10/10 Excellent

Ian, Thetford Mines

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location downtown by the waterfront and Convention Center. Clean, excellent customer service. Very helpful and kind personal. Would definitely go back!
Stayed 2 nights in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Mar 12, 2024
Ian, our staff strives every day to ensure that all of our guests leave with the best experience possible and we are always delighted to read reviews like yours! I will share your kind words with our team! We look forward to welcoming you back to our property again soon!

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness
Very clean and was close to where we wanted to go, penguins game.
Stayed 2 nights in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Mar 11, 2024
Diane, we are delighted to hear that you enjoyed your stay and the game! We hope to welcome you back again soon!

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Mar 12, 2024
Tristan, we are happy to know that you enjoyed your stay with us! We look forward to seeing you again soon!

10/10 Excellent

Bill

Stayed 1 night in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Apr 1, 2024
Bill, we are happy to know you had a great stay! We hope to see you again soon on your next trip into Pittsburgh!

10/10 Excellent

Shannan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Mar 11, 2024
Shannan we are delighted to know that you enjoyed your stay! See you next time!

10/10 Excellent

Jaclyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had all the amenities I look for in a hotel room... full length mirror, microwave, chargers. Everything was wonderful. They room was large and clean and the staff was great. We really enjoyed our stay!
Stayed 1 night in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Mar 18, 2024
Jaclyn, we are so happy to know that you enjoyed all aspects of your stay with us! We look forward to seeing you again on your next visit into Pittsburgh!

4/10 Poor

calin

I found bread crumbs in the bed...it's clear that the linen has not been changed
Stayed 1 night in Feb 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Mar 11, 2024
Calin, thank you for your review. We strive to deliver stellar service for all of our guests and it seems we missed the mark during your stay. I will share your feedback with our team as this does not reflect our normal standards of service and will try to figure out where we can improve! We hope to be able to welcome you back to our property and give you the all-star service we pride ourselves in and that you deserve!

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well kept. There was ample parking. You can walk to all three stadiums, football, baseball, hockey. There is a park close by. The rooms were spacious. The breakfast was excellent and the staff were pleasant and helpful.
Stayed 2 nights in Mar 2024
Response from Derek on Mar 7, 2024
Teresa, thank you for your recent stay and detailed review of our hotel! We hope that you will return again the next time you are in the area.Regards,

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities
Check host was amazing! Give him a raise. My room was clean and comfortable...A The only disappointment were the common seating areas off lobby....the furniture needs cleaning or replacing. Very dirty....strange as the room was so nice.
Stayed 5 nights in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Mar 7, 2024
Hi Judy! Thank you for taking the time to leave us a review! We are delighted to know that you enjoyed your stay with us and that our staff was able to standout as a highlight of your stay! Thank you for your feedback, I will share this review with our team so that we continue to improve! We hope to see you again soon!

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to events. Lots to do in are, everything is close.
Stayed 2 nights in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Mar 4, 2024
Susan, we are delighted to know that you enjoyed your stay with us and our location! We look forward to seeing you again soon!

8/10 Good

dina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to family and museum s
Stayed 1 night in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Mar 4, 2024
DIna, we are happy to hear that you had a great stay with us! We hope to see you again soon!

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Mar 4, 2024
Rod, we are happy to know that you enjoyed your stay with us! We hope to welcome you back again soon on your next visit into Pittsburgh!

10/10 Excellent

Sadaf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Feb 29, 2024
Sadaf, we are delighted to know that you enjoyed your stay with us! We look forward to seeing you again soon!

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room, clean, good breakfast, parking included. Efficient staff.
Stayed 1 night in Feb 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Feb 26, 2024
Bernard, we are happy to know that you enjoyed your stay and the amenities that we offer! We hope to see you again soon!

8/10 Good

lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were hoping to use the pool but it was not working while we were there
Stayed 1 night in Feb 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Feb 26, 2024
Lisa, we are happy that you were able to enjoy your stay with us despite the inconvenience of our pool being closed due to unforeseen maintenance issues. We hope to be able to welcome you back again so that you enjoy all of our amenities on your next stay!

6/10 Okay

Samantha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The pool wasn’t working and most of the staff acted as if we were bothering when inquiring about it. They acted as we were inconveniencing them. The pool did start working 2hrs before check out.
Stayed 1 night in Feb 2024
Response from Hampton Inn and Suites Pittsburgh Downtown on Feb 26, 2024
Samantha, we apologize the inconvenience of our pool being closed due to unforeseen maintenance issues. We pride ourselves in having all the great amenities for everyone to enjoy and it seems we missed the mark during your visit! We hope to be able to welcome you back again so that you enjoy all of our amenities on your next stay!

10/10 Excellent

Christi

Traveled with partner
Liked: Amenities
Nice hotel convenient downtown location. Large suite with fridge.
Stayed 1 night in Dec 2023
Response from Hampton Inn and Suites Pittsburgh Downtown on Feb 23, 2024
Christi, we are happy to know that you enjoyed your time with us! We hope to see you again soon on your next visit into Pittsburgh!