Ratings based on 1,906 Verified Reviews

4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Philadelphia, PA.

Best Place Downtown Pittsburgh

Posted Dec 12, 2017
Pros: Marble and brass. Excellent and friendly staff. Downtown location close to everything.
Cons: Great room, but a little Spartan. Maybe an additional chair or two and some end tables.
Location: Middle of Downtown Pittsburgh. Major offices, shops, government buildings, restaurants, stadiums.
Always stay at the Wm Penn. Elegant and refined. Can’t go wrong.
4 out of 5
by A verified traveler from GA

Worn out bed

Posted Dec 12, 2017
My bed was like sleeping on a hammock . . . Or on top of a sway-back horse. The hot showers helped, but for the price, they could afford a nes mattress every 20 years or so.
3 out of 5
by A verified traveler

Posted Dec 12, 2017
Booked a room over 3 months ahead of time and when I went to get my room they told me they didn't have and and to check back in 2 hrs. Came back and they still didn't have a room untill I complained then they "found" one
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2017
The hotel was beautifully decorated for Christmas!
Comment from Hotel Management
Dec 11, 2017 by Director of Guest Services at Omni William Penn, Hotel Management
Thank you for the kind comments! We hope to see you back soon. Happy Holidays!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel!

Posted Dec 10, 2017
This is the third time I have stayed at this hotel and each time has been a comfortable and pleasant experience. Great accommodations and staff!
Comment from Hotel Management
Dec 10, 2017 by Monica Hyatt , Hotel Management
Many thanks for submitting a review of your recent stay at The Omni William Penn. We are so delighted to hear that you had a pleasant stay. It was an honor to have you with us, Looking forward to welcoming you back again in the future. Warmest Regards,
3 out of 5
by A verified traveler

Posted Dec 6, 2017
Have been several times over the past 39 years. Lobby-great. No better place around Christmas. Staff great. Rooms suck from a technology standpoint. Just add more plug in capacity.
Comment from Hotel Management
Dec 11, 2017 by Director of Guest Services at Omni William Penn, Hotel Management
Thank you so much for your feedback and your loyalty. We hope to see you back in the near future. Happy Holidays!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Great hotel in central Pittsburgh location

Posted Dec 5, 2017
The William Penn was decorated for Christmas and really beautiful! The staff was fantastic and took care of everything we needed. Even with a slight noise problem they took care of it that night and comped us with lunch the next day. Excellent service!
Comment from Hotel Management
Dec 11, 2017 by Director of Front Office at Omni William Penn, Hotel Management
Thank you so much for your feedback and your loyalty. We hope to see you back in the near future. Happy Holidays!!
3 out of 5
by A verified traveler from MA

Burgh

Posted Dec 5, 2017
Pros: location
Cons: customer service
Location: PPG arean right there... subway stop not too far away... nice walk to Heinz or PNC park
couldn't check in until after 3pm... the staff was short in hiding behind the rule of "guaranteed" check in at 3pm and then when I did check in, i heard them telling others with double bed rooms that they won't be able to check in until after 5pm... people were there for the Steelers game and wanted to check in, relax a moment before heading out to dinner and the game... not sure if they were compensated later but they didn't seem happy... the staff in the lounge wasn't good at all... took forever to get service and nobody checked on us later and then I had to seek them out to pay the bill... the doorman was very nice though!
Comment from Hotel Management
Dec 11, 2017 by Director of Guest Services at Omni William Penn, Hotel Management
Thank you so much for your feedback. The comfort and convenience of each guest is our highest priority and we will use your comments as a training tool to ensure we are always delivering the highest level of service. We hope to have the opportunity to welcome you back soon. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from oshawa

Classic hotel in the old style

Posted Dec 4, 2017
The Omni is a classic five star hotel located in the downtown. The staff are friendly, helpful and very accommodating. The doorman welcomed us and wanted to know how our drive from Toronto was and this from a man that sees us only once a year. The restaurants are superb. The brunch at the Terrace Room is superb. The Tap Room serves pub fair. the rooms are very clean sand the king bed really comfortable. The Omni is the only hotel I’ll stay at in Pittsburgh.
4 out of 5
Recommended
for Everyone
by A verified traveler from Leesburg, VA

Great place to stay!

Posted Dec 1, 2017
This hotel is historic and beautiful. Of note, so are the pillows. That is the only negative I would share.
Comment from Hotel Management
Dec 11, 2017 by Director of Guest Services at Omni William Penn, Hotel Management
Thank you for sharing your comments and beautiful photos. On your next visit, please inquire about our pillow options that may be more to your liking. Happy Holidays!