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Reviews of Downtown Value Inn

2 out of 5
Downtown Value Inn
415 Sw Montgomery St, Portland, OR

Reviews

7.0

Good

Rating 10 - Excellent. 211 out of 1004 reviews" "
Rating 8 - Good. 330 out of 1004 reviews" "
Rating 6 - Okay. 266 out of 1004 reviews" "
Rating 4 - Poor. 120 out of 1004 reviews" "
Rating 2 - Terrible. 77 out of 1004 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yocseliny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Very friendly staff. The room was clean and functional.
Stayed 3 nights in Mar 2024
Response from Nilesh on Mar 25, 2024
Thank you very much for your kind review. I hope you enjoyed your time here in Portland.

6/10 Okay

Christian

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Kevin

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff is outstanding - its portland, or - so surrounding area and people are to be expected to be disgusting
Stayed 2 nights in Feb 2024
Response from NT on Feb 17, 2024
Thank you so much for your feedback! We would love to see you again.

8/10 Good

Juan

Stayed 1 night in Feb 2024

2/10 Terrible

Johanna

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not actually get to stay here. My daughter and I did not make it to the hotel until about 2am. The woman at the desk was extremely unpleasant, she told me there was no reservation under my name, when in fact I had reserved with Expedia days in advance. We were turned away and I was forced to look for another hotel at 2am! On top of all of this, I was still charged at Downtown Inn. I eventually was refunded. I would never book here again nor recommend this place to anybody. The woman who works at night needs some training, she should not be allowed to deal with customers until she learns proper customer care.
Stayed 2 nights in Dec 2023

10/10 Excellent

Leonard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been staying at this location on of and on for several years and it has always been a safe and convenient spot while visiting Portland.
Response from Management Downtown Value Inn on Feb 9, 2024
Leonard, It was a pleasure for us to see you again! We always look forward to having you with us. Our staff is overjoyed to have our guests return and visit with us! Hope to see you soon!

10/10 Excellent

Sevillia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management Downtown Value Inn on Feb 9, 2024
Sevillia, It was our pleasure to have you as our guest. We hope that you will come and stay with us again!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service
It was nice for rating. The staff was really accommodating. I usually stay at 3 to 4cstar places but i will likely return here.
Stayed 5 nights in Dec 2023
Response from Management Downtown Value Inn on Feb 9, 2024
Charles, Thank you for leaving us such a wonderful review. Our staff is looking forward to having you stay with us again!

10/10 Excellent

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, room comfort
A great find in Portland!
Very comfortable older motel. Very friendly staff. Great location and good price! I always stay here when I visit family.
Stayed 5 nights in Dec 2023

8/10 Good

Anna

Stayed 1 night in Dec 2023

8/10 Good

John

Liked: Cleanliness, staff & service
Definitely a good value. Nothing exciting, but was clean and staff was friendly. No frills. Parking was nice but not for larger vehicles - it’s very tight. Location is fantastic.

2/10 Terrible

MARGARITA

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible place to stay. Old lady at the front desk was so rude. The parking was bad every time I would go to my car there was homeless.
Stayed 3 nights in Dec 2023

8/10 Good

William

Stayed 1 night in Dec 2023

10/10 Excellent

Austyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Steven

Traveled with group
Disliked: Staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Patricia

Stayed 3 nights in Dec 2023

10/10 Excellent

Ana Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All employers are kind, polite, well mannered and professional. It was a excellent experience for me. 5 ✨
Stayed 3 nights in Nov 2023

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was getting ready for bed, pulled down the sheets and noticed several pieces of hair in between the sheets. As if someone laid there and they didn’t change the sheets. As the front desk for new linen the lady was rude and asked if I could change the sheets myself because she had to watch the front desk… she ended up moving me to another room - this time the sheets were stained. Couldn’t get a refund on the remaining nights for the room I had paid in advance for
Stayed 4 nights in Nov 2023

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was EXCELLENT ! I really enjoyed my stay ! Thank you very much !
Stayed 1 night in Nov 2023

10/10 Excellent

Christopher, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Really cool spot and great location
Stayed 2 nights in Nov 2023

10/10 Excellent

Maya

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot for travelers on a budget! The place was super clean and check in/out was seamless. The front desk staff was always very nice and helpful as well. It’s definitely not the fanciest place in Portland but the price and location couldn’t be beat. The only downside is that the parking garage was really small and steep, but still would highly recommend this spot!
Stayed 3 nights in Oct 2023
Response from Downtown Value Inn on Nov 8, 2023
Thank you kindly for your kind comments. You are absolutely right that our Achilles heel is our parking and apologize for any inconvenience. We appreciate you choosing to stay with us at Downtown Value Inn and look very forward to any future stays.Kind regards,NicoleDowntown Value Inn (503) 226 - 4751

10/10 Excellent

Robin

Stayed 2 nights in Oct 2023
Response from Downtown Value Inn on Nov 8, 2023
Thank you!

10/10 Excellent

Sarah

Stayed 2 nights in Oct 2023

8/10 Good

Gary, Mesquite

Liked: Cleanliness, staff & service
It wasn’t anything fancy but for the location and price it was perfect! The staff were all super helpful and nice. I would stay again for sure.
Stayed 1 night in Oct 2023
Response from Downtown Value Inn on Nov 8, 2023
Thank you kindly for your kind comments. We appreciate you choosing to stay with us at Downtown Value Inn and look very forward to any future stays.Kind regards,NicoleDowntown Value Inn (503) 226 - 4751

8/10 Good

Jasmine

Traveled with partner
Liked: Staff & service
Parking is a tough situation here. They have a underground lot but the spots are very small and have support columns that make it hard to fit a small car. We were in a compact vehicle and ended up street parking after scratching our vehicle.
Stayed 1 night in Oct 2023
Response from Downtown Value Inn on Nov 8, 2023
Thank you kindly for your kind comments. You are absolutely right that our Achilles heel is our parking and apologize for any inconvenience. We appreciate you choosing to stay with us at Downtown Value Inn and look very forward to any future stays.Kind regards,NicoleDowntown Value Inn (503) 226 - 4751

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The Portland Street Car runs right past the hotel and is loud.
Stayed 2 nights in Oct 2023
Response from Downtown Value Inn on Nov 8, 2023
Thank you kindly for your comments. We appreciate you choosing to stay with us at Downtown Value Inn and look very forward to any future stays.Kind regards,NicoleDowntown Value Inn (503) 226 - 4751

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Downtown Value Inn on Nov 8, 2023
Thank you!

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was great, comfortable beds.
Stayed 1 night in Oct 2023
Response from Downtown Value Inn on Nov 8, 2023
Thank you kindly for your kind comments. We appreciate you choosing to stay with us at Downtown Value Inn and look very forward to any future stays.Kind regards,NicoleDowntown Value Inn (503) 226 - 4751

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A friendly place to stay in town
The reception is nice. A good place for me to join Portland Marathon. Close to start line.
Stayed 2 nights in Sep 2023
Response from Downtown Value Inn on Nov 8, 2023
Thank you kindly for your kind comments. We appreciate you choosing to stay with us at Downtown Value Inn and look very forward to any future stays.Kind regards,NicoleDowntown Value Inn (503) 226 - 4751

10/10 Excellent

Ashley

Stayed 4 nights in Sep 2023
Response from Downtown Value Inn on Nov 8, 2023
Thank you!

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is very tight. The layout of the hotel is a bit confusing. The room itself was decent. Outside noise was loud in the morning, but that was expected.
Stayed 1 night in Sep 2023
Response from Downtown Value Inn on Nov 8, 2023
Thank you kindly for your kind comments. We appreciate you choosing to stay with us at Downtown Value Inn and look very forward to any future stays.Kind regards,NicoleDowntown Value Inn (503) 226 - 4751

2/10 Terrible

Tyler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking space was cramped and tiny. Pillars chipped a piece of my side mirrors from trying to get out. Parking is also first come first serve, and they don’t provide any assistance to accommodate, basically telling us to suck it up. Showers were extremely cold/lukewarm, barely heating up. I tried to get towels one night and the woman at the desk complained about it and accused me of bringing additional guests. She also yelled at my friends when they accidentally tried to go through the wrong door. DO NOT GO HERE. Not worth your money, not worth your time. They didn’t help us at all. Had to park at a garage that was 6 minutes away.
Stayed 4 nights in Sep 2023
Response from Downtown Value Inn on Nov 8, 2023
We are sorry for any inconvenience during your stay. We appreciate your review.

10/10 Excellent

Ruth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Downtown Value Inn on Sep 23, 2023
Thank you very much. It was a pleasure to have you stay with us.Kind regards,Nicole

8/10 Good

kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly good , clean hotel
First , everyone working at the front desk was very friendly the room was a good size and clean. Since being right next to transit, it could be a little noisy but felt like it was a safe area next to a pizza/bar place and food trucks Just let you know there is no elevator but still an easy walk up. No complaints really
Stayed 4 nights in Sep 2023
Response from Downtown Value Inn on Sep 21, 2023
Thank you kindly for your review and comments. It was a pleasure having you stay with us.Kind regards.

6/10 Okay

kelley

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Nice front desk
The lady at the front desk was so friendly that she made the stay better. However, the smell of my bed was so bad (like the mattress rally needed replaced ) that I couldn’t sleep.
Stayed 1 night in Sep 2023
Response from Downtown Value Inn on Sep 20, 2023
We are so sorry for any inconvenience. Thank you for your kind comment.

10/10 Excellent

Albert

Stayed 4 nights in Sep 2023
Response from Downtown Value Inn on Sep 17, 2023
Thank you kindly.

2/10 Terrible

Saul

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking sucks if you have a normal size car. Parking spaces are limited so if your car does not fit in their spots, you have to find parking outside and you must move your car before you get a ticket super early in the morning. Best bet is to pay to park your car in a garage and walk to this hotel with your luggage. :/rooms dirty and moldy. Towels had some red marks on them and there was hair on them too.
Stayed 1 night in Sep 2023
Response from Downtown Value Inn on Sep 17, 2023
We are very sorry for your experience. If there was an easy way to correct our parking, we would do it, however, it takes many delays for construction to do so at this moment. Again, we apologize for your inconvenience.

6/10 Okay

rod

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
liiked the location of the property and access to hwy was very good. The room and bathroom was old but clean, just needed a place to stay for one night. The staff was very helpful and nice.
Stayed 1 night in Sep 2023
Response from Downtown Value Inn on Sep 6, 2023
Hello Rod,Thank you for leaving us a review. Our staff will be overjoyed that you had a great stay.

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good location
Budget hotel in a good location
Stayed 1 night in Aug 2023
Response from Downtown Value Inn on Sep 6, 2023
Hello Kevin,It's our pleasure to know that you enjoyed your stay with us. We hope to see you again soon!

6/10 Okay

Alexander

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Downtown Value Inn on Sep 6, 2023
Hello Alexander,Thank you for leaving us a review. We are always striving to give a great experience.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Downtown Value Inn on Sep 6, 2023
Hello Daniel,It's our pleasure to know that you enjoyed your stay with us. Our staff will be excited to see your review when we share it with them. We hope to see you again in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The thing that stands out most clearly for me about my two-night stay is what an absolute pleasure it was dealing with the staff. Just such clearly lovely, helpful, good people, and they just made my last weekend in Portland after nine years a truly sweet pleasure. Thank you.
Stayed 2 nights in Jul 2023
Response from Downtown Value Inn on Aug 2, 2023
Thank you so much John. It was a pleasure having you stay, and we hope to see you in future visits to Portland. Good luck on your journey.Kind regards,Front Desk Staff

10/10 Excellent

Puerto

Liked: Cleanliness, staff & service
THE CUSTOMER SERVICE WILL KEEP YOU COMING BACK
Stayed 1 night in Jul 2023
Response from Downtown Value Inn on Aug 2, 2023
We are so grateful for your comments. We hope to see you in the future.Kind regards,Front Desk Staff

8/10 Good

Jade

Traveled with partner
Liked: Cleanliness, staff & service
This place was good value, it was close to places around downtown and the room itself was quite clean. Building appeared a little older and the room smelt a bit musty (??) and could feel the train go past outside. However we slept ok and had a good stay overall.
Response from Downtown Value Inn on Aug 2, 2023
Thank you kindly for your review. We hope to see you in the future.Kind regards,Front Desk Staff

10/10 Excellent

Michael

Stayed 4 nights in Jul 2023
Response from Downtown Value Inn on Sep 6, 2023
Hello Michael,Thank you for leaving us a review. It's our pleasure to know that you enjoyed your stay. Our staff will be excited when we share this with them. We hope you get a chance to stay with us again!

8/10 Good

Lily

Stayed 3 nights in Jul 2023
Response from Downtown Value Inn on Aug 15, 2023
Hello Lily,Thank you for leaving us with a review. It seems like you enjoyed your stay with us. It was a pleasure to have you as our guest, and we hope to see you again.

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is convenient. Staff is friendly. No elevator if you have stair climbing issues or heavy luggage. (though only two and a half floors)
Stayed 2 nights in Jul 2023
Response from Downtown Value Inn on Jul 19, 2023
Thank you kindly for your comments. We hope to see you in the future. - Nicole

8/10 Good

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2023
Response from Downtown Value Inn on Jul 19, 2023
Thank you! We hope to see you in the future.

8/10 Good

Burt

Stayed 2 nights in Jul 2023
Response from Downtown Value Inn on Aug 2, 2023
Thank you for your review. We hope to see you in the future.Kind regards,Front Desk Staff

8/10 Good

RAYMOND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget motel
Offers a good price, especially compared with other similar motels in the downtown area. Rooms have been upgraded in recent years (I've stayed several times). Good free WiFi, fridge, microwave, good cable TV menu, A/C works well, comfortable bed. No in room or lobby coffee. The only real drawback to the place is that they do not have enough parking spaces to cover every guest beyond a certain number. Parking is under the establishment and several of the slots are extremely difficult to negotiate because of narrow spaces and huge concrete support pillars. I got one of these slots and unfortunately got some minor scratches near one rear wheel well. So I recommend not parking in one of these spaces unless you are very careful. There are a few others not directly near the concrete pillars, and if you can't get one of those, park in one of the nearby city lots for a few extra bucks a day. Street parking is limited by availability and hours.
Stayed 4 nights in Jul 2023
Response from Downtown Value Inn on Jul 6, 2023
Hello Raymond. Thank you for you review of our motel. We appreciate your kindness. Honestly, this is the most accurate review of our parking availability and flaws, so thank you very much. We hope to see you in the future!Kind regards,NicoleDowntown Value Inn