Ratings based on 2,062 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Bay Area CA

Nice hotel marred by roaming and sleeping homeless

Posted Jun 23, 2017
Room was clean, and tastefully decorated, but it was very small for the over $400 price.
Comment from Hotel Management
Jun 29, 2017 by Hotel Monaco, Hotel Management
We have many different room types available at our property. Hope you can try another type next time. Thanks for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from f

Heart of the city

Posted May 29, 2017
Perfectly located, easy walking distance to everything. The Monaco is eclectic, friendly, comfy and spotlessly clean. Great, positive staff (we interacted with parking attendants, front desk personnel and housekeeping -- all first class).
Comment from Hotel Management
Jun 6, 2017 by Robert, Hotel Management
Wonderful words, thanks so much! Hope you can come back soon now that the weather is perfect! Robert - GM
5 out of 5
by Angela

Great choice!

Posted May 19, 2017 on Hotels
Really amazing hotel --as always. Kimpton does it best. My ONLY complaint was the terrible water pressure in the shower. Not a deal breaker, though.
Comment from Hotel Management
Jun 21, 2017
Thank you for staying with us! Water pressure is important, we agree! We recently did some repairs to fix that. I hope you choose to give us another chance!
5 out of 5
by A verified traveler

One Snafu

Posted May 18, 2017 on Hotels
Trip was fantastic once the front desk was able to locate my reservation. I had to speak with three separate employees- two of whom told me that I had made a mistake and that I had no room at the hotel. Aside from that, Hotel Monaco was as wonderful as it always is.
Comment from Hotel Management
Jun 6, 2017 by Rob, Hotel Management
Apologies for the rough start, but so happy you enjoyed yourself once we sorted out the reservation issue! Hope you can make it back soon; we promise a smoother experience at arrival. Best, Robert - GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Saved by the staff at the Kimpton Monaco Portland!

Posted May 17, 2017
Pros: Everything! Thank you so much Joanna, Steven, Rebecca & the rest of the staff!
Cons: Nothing! Rebecca, Joanna, Steven & the rest of the staff went way above & beyond in helping me recover from a traumatic night.
Location: I'll explore next trip - this time I just relaxed at the Kimpton visiting with my niece.
I will only stay at the Kimpton Hotel Monaco in Portland on my Portland visits. I live in Seattle & was going to Portland to visit my niece that I hadn't seen in over 2 years. While trying to leave Seattle, my car was hit by an uninsured motorist (major damage) so after the police report, getting a repair shop appt. & a rental car, I set out for Portland. By the time I got on the freeway I was 3 hours late, in heavy evening traffic & a raging storm. After hours driving an unfamiliar car in blinding rain & darkness, just as I was just getting into Portland my phone died (the USB in the rental didn't work) so I immediately got lost. Still in pouring rain & pitch dark, I stopped at 3 places to try charging my phone, getting various directions by people trying to be helpful. I was lost for over 2 hours before I got enough bars to call the hotel. The Kimpton receptionist talked me through turn by turn until I reached the hotel where the bellman Steven was outside waiting for me. I arrived wet, tired & sobbing after an off the charts bad day. There was a box of tissues waiting & a warm, comforting reception. While hearing about all the mayhem of the day, they upgraded my room - completely surprising me. My niece came & spent the night. Even though the dinner menu had closed 30 min. earlier, they still let us order from the dinner. We had a fantastic meal & a much needed bottle of wine in our beautiful room. I'll never forget the kindness & support from the staff.
Comment from Hotel Management
Jun 6, 2017 by Robert - GM, Hotel Management
What a wonderful review, our thanks from the bottom of our hearts! And yes we agree, the team here is a very special group of people. Hope to welcome you back for a smoother visit soon. Robert - GM
5 out of 5
Recommended
for Everyone
by A verified traveler from kauai , Hawaii

Posted May 17, 2017
Pros: Everything
Cons: housekeeping , when stay is longer than a few days.
Location: Shop, food, symphony, opera , parks, theater, art museum, Japanese garden. what more!
Great décor, very comfortable and super great design . Location perfect for walking everywhere . access to symphony theater , stores and great restaurants. Just, a pretty hotel. Love to know who designed your interiors. I would hire them.
Comment from Hotel Management
May 18, 2017 by Robert - GM, Hotel Management
Hello Liz, thanks very much for staying with us we really appreciate it. Apologies for missing the mark on housekeeping; we'll share it with our team so we stay on top of it. Regarding our design; it was accomplished by Paletteur, based out of San Francisco.
5 out of 5
by Thomas

Posted May 16, 2017 on Hotels
Comment from Hotel Management
May 18, 2017 by Rob, Hotel Management
Appreciate it Thomas, come see us again soon!
5 out of 5
by william

A great weekend deserves a great hotel.

Posted May 14, 2017 on Hotels
My girlfriend and I stayed here and had an amazing time. The staff was always super nice and helpful. We will definitely be coming back.
Comment from Hotel Management
May 18, 2017 by Rob, Hotel Management
Great to hear, please come see us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

The best

Posted May 14, 2017
Great place. Wonderful romantic get-a-way. The gentleman at the front desk was the best!
Comment from Hotel Management
May 18, 2017 by Robert, Hotel Management
Thank you so much Shelley, we truly appreciate it!
2 out of 5
by A verified traveler

Not impressed

Posted May 9, 2017
Pros: hour of music and refreshments in the lobby
Cons: Room rates
Location: Within walking distance to shopping and resturants
Best thing about this hotel was the hour of music and refreshments in the lobby in the evening.
Comment from Hotel Management
May 9, 2017 by Robert , Hotel Management
Apologies for letting you down, we work very hard to make sure that the rates we charge convey value to all of our guests. In fact, our nightly Social Hour complete with live music, craft cocktails, locals beers and Oregon wines all come complimentary with your room rate. That's on top of the complimentary AM coffees and teas, PressReader digital newspapers and Public bikes. We hope you give us another change to deliver an amazing stay.