Ratings based on 478 Verified Reviews

4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Saratoga, CA

Beach hotel (river beach, that is)

Posted Aug 23, 2017
Pros: good service; very comfortable room; very quiet
Location: Walking distance from downtown; many restaurants nearby; on riverside; nice park
Excellent service even during the eclipse-driven crowds; Gave us very good directions and information about local activities; let us stay extra time after the checkout time
Comment from Hotel Management
Aug 25, 2017 by Whitney Brown, General Manager, Hotel Management
This is the good stuff! Thanks for sharing your experience and joining us for a "totality" awesome stay during the craziness of the eclipse. Come again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

The people are the nicest

Posted Aug 21, 2017
From the moment we arrived the staff did everything to make us feel welcome. We had our dog with us. He is a recent rescue and is a little bit afraid of men at first- but the valet took extra time to be kind to him, give him treats and to help him feel comfortable too. The location is wonderful. A morning stroll to the local coffee shop along the waterfront nets a delicious cup of Stumptown coffee and the room was very quiet. Just what the doctor ordered.
Comment from Hotel Management
Aug 23, 2017 by WHitney Brown, General Manager, Hotel Management
Thank you Renate! Reviews like these are a delight to read. I think sometimes we give more attention to our 4-legged friends than our 2-legged ones but as you learned, we have a lot of compassion for them. Thanks for staying and sharing your experience!
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful, classy hotel! Great location--

Posted Aug 20, 2017
Pros: The location was ideal. Staff went out of their way to make sure your stay was pleasant.
A very exquisite hotel with gorgeous rooms, wonderful bath products, sexy bathrobes and a great location! The staff were also very pleasant. The location, near the river, is very tranquil. Nice to sit and watch the geese nearby and to stroll around the area.
Comment from Hotel Management
Aug 23, 2017 by Whitney Brown, General Manager, Hotel Management
Thanks much Anne. We couldn't agree more, our location can't be beat! We appreciate the five stars and you sharing your experience!
2 out of 5
by A verified traveler

Posted Aug 18, 2017
For the price and my expectation based on the reviews I expected a high end hotel. I did not get that. Room was aged and needed to be updated
Comment from Hotel Management
Aug 23, 2017 by Whitney Brown, General Manager, Hotel Management
Thank you for this feedback! All guest comments, good and bad are crucial to our success and growth. I am sorry to hear you felt you didn't get the bang for your buck that you had hoped for. Thanks for sharing your experience and we hope to have an opportunity to show you what a true RiverPlace Hotel experience is!
5 out of 5
Recommended
for Everyone
by A verified traveler from Carmel Valley

Wonderful hotel right on the River!!!

Posted Jul 26, 2017
Pros: See above
Cons: Nothing
All the hotel staff were very attentive. Restaurant is very good. Love looking over the boat arena. Love being close to the pedestrian walkway. Lots of good restaurants nearby.
Comment from Hotel Management
Jul 27, 2017 by Ryan , Hotel Management
Hi Adair, I think this maybe the first time ever I enjoyed reading the bad section! Love this. Thank you so much, Ryan (GM)
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful Staff

Posted Jul 19, 2017
John at the front counter was super helpful & everyone was so friendly efficient
Comment from Hotel Management
Jul 21, 2017 by Ryan , Hotel Management
John is simply the best! Glad that he assisted in his normal super helpful way. He is a wealth of knowledge of Portland and we are so lucky to have him. Till next time, Ryan (GM)
2 out of 5
Recommended
for Everyone
by A verified traveler from CO

Disappointing for the cost

Posted Jul 2, 2017
Pros: Lovely view, courteous staff
Cons: Housekeeping
Location: Location and nearby restaurants and shops were great
Overall the hotel was fine. Very courteous staff. We stayed there for four nights and the first day we requested not to be disturbed by housekeeping. After that housekeeping never checked our room again, We had to go to the front desk to request clean towels, and housekeeping just piled them on the dresser - never cleaned the room, took out the trash, or anything else during our entire stay. Was not a pleasant stay for a purported "luxury" hotel.
Comment from Hotel Management
Jul 7, 2017 by Tim O'Dell, Hotel Management
Thank you for your review Jack. I will get with our Executive housekeeper to see why this happened and fix it. Please accept our apology for this and know it wont happen again. Tim (AGM)
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 25, 2017
We had a great stay! We particularly liked being able to use the bikes and ride along the river. The hotel staff was friendly and called us for an early check in when the room was ready.
Comment from Hotel Management
Jun 27, 2017 by Ryan , Hotel Management
Our location is so perfect to grab our free bikes to go for a spin. I so appreciate you being adventurous and doing just that. Cheers, Ryan (GM)
5 out of 5
by Nora

Posted Jun 19, 2017 on Hotels
Comment from Hotel Management
Jun 26, 2017 by Ryan, Hotel Management
Thanks Nora for the 5 beautiful stars. See you soon, Ryan (GM)
5 out of 5
by Young

Posted Jun 11, 2017 on Hotels
Comment from Hotel Management
Jun 14, 2017 by Ryan, Hotel Management
Thank you for the 5 lovely stars! See you soon. Ryan (GM)