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Reviews of Renaissance Providence Downtown Hotel

4 out of 5
Renaissance Providence Downtown Hotel
5 Avenue of the Arts, Providence, RI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 684 out of 1001 reviews" "
Rating 8 - Good. 206 out of 1001 reviews" "
Rating 6 - Okay. 63 out of 1001 reviews" "
Rating 4 - Poor. 29 out of 1001 reviews" "
Rating 2 - Terrible. 19 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Lanique

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom needs a deep cleaning. There was rust. The marble bathroom counter was cracked and sealed and has permanent stains in it. There were several stains on the carpet and furniture in my room and outside of my room. You’re unable to open the window. The front desk staff was extremely awkward. Did not make me feel comfortable. He also told more information to other people than I. Despite me being a tipping customer, valet made me wait and took over people before me. We had to call them over to receive service. The hotel also has no amenities. Wouldn’t stay here again.
Stayed 2 nights in Apr 2024
Response from Vandy on Apr 19, 2024
Thank you for your valuable feedback!

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown shops
Stayed 1 night in Apr 2024
Response from Vandy on Apr 19, 2024
Thank you for your valuable feedback!

6/10 Okay

Kathy

Traveled with family
Liked: Cleanliness, property conditions & facilities
The restaurant (outlet) had an excellent menu & equally good staff.
Stayed 1 night in Apr 2024
Response from Vandy on Apr 15, 2024
Thank you for your valuable feedback!

10/10 Excellent

Brian, Richmond

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for a few days. The hotel property was lovely and the staff was attentive and helpful. Used restaurants nearby as prices in the hotel restaurant were high.
Stayed 3 nights in Apr 2024
Response from Vandy on Apr 10, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was in the perfect location for what we are doing . Mall close by don’t need to drive anywhere
Stayed 1 night in Apr 2024
Response from Vandy on Apr 7, 2024
Thank you for your valuable feedback!

4/10 Poor

HuaiQing

Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Vandy on Apr 7, 2024
Thank you for your valuable feedback! Sorry, that failed to live up to your expectations.

10/10 Excellent

Raul Santana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The style
Stayed 3 nights in Mar 2024
Response from Vandy on Apr 3, 2024
Thank you for your valuable feedback!

10/10 Excellent

Komalkirti

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from Vandy on Apr 3, 2024
Thank you for your valuable feedback!

10/10 Excellent

Bryan

Stayed 1 night in Mar 2024
Response from Vandy on Apr 19, 2024
Thank you for your valuable feedback!

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, amenities
Cool architecture. Excellent staff. Clean rooms. Restaurant and lounge were excellent.
Stayed 1 night in Mar 2024
Response from Vandy on Mar 24, 2024
Thank you for your valuable feedback.

10/10 Excellent

Hyoungshin

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to a shopping mall
Stayed 1 night in Mar 2024
Response from Vandy on Mar 24, 2024
Thank you for your valuable feedback.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from Vandy on Mar 12, 2024
Thank you for your valuable feedback!

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Vandy on Mar 11, 2024
Thank you for your valuable feedback!

10/10 Excellent

Colleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend this hotel. Wonderful part of the city, cool architecture and amazing restaurant in the bottom level!
Stayed 2 nights in Mar 2024
Response from Vandy on Mar 4, 2024
Thank you for your valuable feedback!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Vandy on Mar 5, 2024
Thank you for your valuable feedback!

8/10 Good

Wendi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to the arts. Theater and convention center in walking distance as well as several eating establishments. Fantastically friendly and helpful staff. Great valet service. Very comfortable beds. Disliked configuration of shower, bathroom lighting.
Stayed 3 nights in Feb 2024
Response from Vandy on Mar 4, 2024
Thank you for your valuable feedback!

10/10 Excellent

Donna

Traveled with partner
No food available between 11-4 otherwise great hotel
Stayed 2 nights in Mar 2024
Response from Vandy on Mar 3, 2024
Thank you for your valuable feedback!

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The employee were very pleasant and respectful
Stayed 2 nights in Mar 2024
Response from Vandy on Mar 3, 2024
Thank you for your valuable feedback!

10/10 Excellent

Silvana

Stayed 1 night in Mar 2024
Response from Vandy on Mar 24, 2024
Thank you for your valuable feedback.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are very nice, clean and comfortable. Walking distance to the mall and close to many restaurants.
Stayed 1 night in Mar 2024
Response from Vandy on Mar 3, 2024
Thank you for your valuable feedback!

10/10 Excellent

Shernel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great Staff was amazing
Stayed 2 nights in Feb 2024
Response from Vandy on Feb 20, 2024
Thank you for your valuable feedback!

6/10 Okay

Laurie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking was totally hosed up. Other than that, everything was great.
Stayed 1 night in Feb 2024
Response from Vandy on Feb 20, 2024
Thank you for your valuable feedback!

2/10 Terrible

Mark

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check-in was awful. Instead of the valet parking on-site, we had to park off-site and walk with our bags to the hotel. Essentially, the hotel was completely unprepared for Saturday afternoon check-in.
Stayed 1 night in Feb 2024
Response from Vandy on Feb 19, 2024
Once again, apologies for the inconvenience caused!

10/10 Excellent

Helder

Stayed 1 night in Feb 2024
Response from Vandy on Mar 24, 2024
Thank you for your valuable feedback.

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Vandy on Feb 13, 2024
Thank you for your valuable feedback!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. The staff is very nice!!
Stayed 1 night in Feb 2024
Response from Vandy on Feb 4, 2024
Thank you for your valuable feedback!

10/10 Excellent

Vilma

Liked: Cleanliness, staff & service, property conditions & facilities
clean, great staff
Stayed 2 nights in Dec 2023
Response from Vandy on Feb 4, 2024
Thank you for your valuable feedback!

10/10 Excellent

susan

Traveled with partner
Very friendly and helpful staff!
Stayed 1 night in Feb 2024
Response from Vandy on Feb 4, 2024
Thank you for your valuable feedback.

10/10 Excellent

Bryan

Stayed 1 night in Feb 2024
Response from Vandy on Mar 24, 2024
Thank you for your valuable feedback!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the Providence Renaissance, unexpectedly, over Christmas because my family members had COVID. But it turned out to be a merry Christmas for me because the hotel and staff were so great, AND they had room service. (Many hotels don’t, post-COVID.) I highly recommend the Providence Renaissance to business or leisure travelers!
Stayed 2 nights in Dec 2023
Response from Vandy on Jan 24, 2024
Thank you for your valuable feedback!

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Vandy on Jan 22, 2024
Thank you for your valuable feedback!

10/10 Excellent

Francis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, would definitely go back.
Stayed 1 night in Dec 2023
Response from Vandy on Jan 22, 2024
Thank you for your valuable feedback!

10/10 Excellent

Martine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Vandy on Jan 22, 2024
Thank you for your valuable feedback!

10/10 Excellent

Peter

Stayed 2 nights in Dec 2023
Response from Vandy on Jan 22, 2024
Thank you for your valuable feedback!

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go to hotel while we stay in RI.
Stayed 1 night in Dec 2023
Response from Vandy on Dec 31, 2023
Thank you for your valuable feedback!

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Vandy on Dec 31, 2023
Thank you for your valuable feedback!

10/10 Excellent

Kym

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly an helpful staff, and clean and organized hotel.
Stayed 1 night in Dec 2023
Response from Vandy on Dec 31, 2023
Thank you for your valuable feedback!

10/10 Excellent

Pete

Stayed 2 nights in Dec 2023
Response from Vandy on Dec 22, 2023
Thank you for your valuable feedback!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
Clean room and friendly staff. Close to mall, short walk.
Stayed 1 night in Dec 2023
Response from Vandy on Dec 22, 2023
Thank you for your valuable feedback!

10/10 Excellent

Rigoberto, Coral gables

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room, friendly staff, nice atmosphere
Stayed 2 nights in Dec 2023
Response from Vandy on Dec 22, 2023
Thank you for your valuable feedback!

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything, shower could use upgrade.
Stayed 1 night in Dec 2023
Response from Vandy on Dec 22, 2023
Thank you for your valuable feedback!

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great location across from capital.
Stayed 1 night in Dec 2023
Response from Vandy on Dec 22, 2023
Thank you for your valuable feedback!

10/10 Excellent

Lorenc

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2023
Response from Hotel on Nov 30, 2023
Thank you for your kind words!

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice centrally located hotel for a night out
Was only there for one night. We were upgraded to a better view of the capital building when they heard we were in town for a birthday party which was nice. Room was clean and did its job. Hotel is in a prime central location to all bars and restaurants. Check in and check out was very quick and easy. No complaints.
Stayed 1 night in Nov 2023
Response from Vandy on Nov 27, 2023
Thank you for your valuable feedback.

8/10 Good

Endah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is good
Stayed 3 nights in Nov 2023
Response from Vandy on Nov 27, 2023
Thank you for your valuable feedback.

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean. Great downtown location .
Stayed 1 night in Nov 2023
Response from Vandy on Nov 21, 2023
Thank you for your valuable feedback!

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed, clean room, overall great experience. Restaurant is also fantastic. Great location for the show we were going to as well as to get to the train the next morning. Michael at the front desk went above and beyond finding us some water to take with us in the morning. Highly recommend.
Stayed 1 night in Nov 2023
Response from Vandy on Nov 21, 2023
Thank you for your valuable feedback!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Team Renaissance on Nov 13, 2023
Thank you for your valuable feedback!

10/10 Excellent

Kolapo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the train station
Stayed 2 nights in Nov 2023
Response from Team Renaissance on Nov 11, 2023
Thank you for your valuable feedback!