Ratings based on 565 Verified Reviews

4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Oregon

Warning About Hotel Rio Malecon

Posted Sep 14, 2017
Pros: THE BED
Cons: The staff attitude when it cames to welcome the gusts, they are not friendly at all. The hotel is not handicap friendly at all, there not elevators.
Location: The hotel is a block away from the malecon, and two blocks away from the market. is right between two busy intersections.
I was very dissapointed when arrived at the hotel during my checki in, I didn't the usual warm welcome from the staff, instead I informed, which felt like a warning about the items in the room such as: The towels in the bathroom, the empty glas jar and two glasses, the blanket, etc. in the room, I felt forced to sign the the stupid piece of paper agreeing that if something was missing from the room I will be fully responsible for it. I don't recomend this hotel to any one, althoug the room was kept clean, it is not what they show on the youtube videos and pictures. The hotel is a block away from the malecon, which very convinient, and two blcoks from the Artesaias market, where you will be spending a lot of money if you are not carefull, The hotel does not give not even a bottle of water, so be prepared to spend about 200 pesos for breakfast, 200 for lunch and another 250 for dinner, making a total of 650 pesos per day times the number of days you are staying, it is not worth it. I rather buy an all inclusive package at about 800 pesos per day, and have the confort of a huge facility, nice wardens, big pool, food and drinks at your dispossal, and the warm welcome of the staff. I DO NOT recommend THIS HOTEL AT ALL.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great affordable hotel by malecón

Posted Aug 30, 2017
This is the second time I have stayed in this hotel when I have visited Puerto Vallarta. This hotel has a great location and a really good restaurant. It is a bit noisy if your room is over the main avenue but I think this place is a great deal and perfect for a short trip
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in center of PV

Posted Jul 16, 2017
Location of hotel was great, one block away from malecón, and market place, and muertos beach. Staff were kind and rooms were clean. They have an energy saving system that all the power doesn't turn on until the key is in place which we had to get used to. The pool looks a lot smaller than pictures and we didn't really use as much as we thought we would. We ended up staying 2 extra nights. Great prices. The suite with the large bed and sofa bed with kitchenette four our family of four. The restaurant coexist on the 1st floor had good food too.
Comment from Hotel Management
Jul 19, 2017 by Ulises Arguelles, Hotel Management
Dear traveler, Thank you for all of your kind words surrounding our staff, services and location. We truly appreciate your review and recommendation you have shared on Expedia. Your experience is invaluable to us and we eagerly await our next opportunity to serve you as you deserve. We look forward to seeing you soon at Hotel Rio Malecon Vallarta Warm regards
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2017
Hotel doesn't have parking space but it is in a great area literally you just cross the street to go to the malecon. They have a weird system with their a/c that everytime you open the door your a/c and lights turn off within a minute. They want to charge you for towels if they get a little dirty. Their bathroom floor was very slippery and my daughter slipped and hit her head. Be careful with that because thy dont have rubber mats; I had to put a lot of small towels on the floor to shower after that incident. Other than that, we had a great time and staff was very friendly and hotel is right next to the pueblo viejo market for souveniers.
Comment from Hotel Management
Jul 19, 2017 by Ulises Arguelles, Hotel Management
Dear traveler, Thank you for sharing a review with us following your stay at Hotel Rio Malecon. We would like to assure you that your feedback has been taken very seriously, and we appreciate the time you’ve taken to let us know how was your experience during your visit. Please rest assured that we are looking into resolving these issues as promptly as possible to prevent them from affecting your next vacation at our property. Thank you again for providing us with these important details, and we sincerely hope to have the pleasure of making it up to you the next time you’re in Puerto Vallarta. Warm regards
4 out of 5
by Jose

Posted Jun 19, 2017 on Hotels
Comment from Hotel Management
Jun 22, 2017
Apreciable viajero, Agradecemos su calificación acerca de su reciente visita a este hermoso puerto. Esperamos tener nuevamente la oportunidad de alojarlo en esta su casa. Saludos cordiales Ulises Arguelles
5 out of 5
by Joni

Posted Jun 17, 2017 on Hotels
Second time staying here. Air conditioner was not working in one of our rooms and they moved us. Love the atmosphere. 1 block from Beach. Staff is great!!! Second time we have stayed and we will stay again. Best Ahi civiche and happy hour.
Comment from Hotel Management
Jun 22, 2017
Dear traveler, Thank you very much for your comment about you recently stay. We apologies for the inconvenience about the A/C and glad that we were able to fixed it. Besides that issue, we are so glad to know that you enjoyed the rooms, our staff's friendliness, and location. We eagerly await our third opportunity to accommodate you. Warm regards Ulises Arguelles
4 out of 5
by raycardo

Excellent Location!

Posted Jun 9, 2017 on Hotels
Nice, cozy hotel in the middle of everything! Great price for location, and comfort. Great staff, very accommodating. Only gripes were the small bugs in the room which can be solved with weekly fumigation, and the small mold around the air conditioner and bath area.
Comment from Hotel Management
Jun 16, 2017
Dear traveler, We are so pleased to have welcomed you and we greatly appreciate your kind words of encouragement for our staff and the warm friendly ambience they provided on your visit, and location. We are very sorry to hear about the air conditioner and bath area that comes from the worst part of the tropical weather, please rest assured that we are looking into resolving that inconvenience as promptly as possible. Regarding the bugs, we let you know that we have a strict fumigation control all over the property to prevent any type of bugs, but the sugar ants are hard to have them away. We hope to have the honor of welcoming you back to our paradise soon and serve you as you deserve. Warm regards Ulises Arguelles
5 out of 5
by Leilani

Excellent

Posted Jun 9, 2017 on Hotels
It was amazing definitely coming back
Comment from Hotel Management
Jun 16, 2017
Dear traveler, It was our pleasure hosting you on a relaxing seaside escape in Puerto Vallarta. We would love to welcome you back soon. Warm regards Ulises Arguelles
4 out of 5
by Brian

Sofa bed not appreciated at Hotel Rio.

Posted Jun 2, 2017 on Hotels
The only problem with our stay was that the second bed was a sofa bed, which was really a form mattress that folded out on the floor, which is really not a sofa bed. I really did not appreciate sleeping on the floor at my age of 71. The hotel said they had nothing else. The mini fridge was also very old with rests shelves. Other than than, our stay was very enjoyable. Good location, friendly staff and good food in the restaurant.
Comment from Hotel Management
Jun 4, 2017
Dear traveler, We are so pleased to have welcomed you. We are very sorry to hear that the Sofa wasn't confortable, please rest assured that we are looking into resolving that inconvenience as promptly as possible, we want our guests to feel pampered and cared for while staying in our Hotel. We greatly appreciate your kind words of encouragement for our staff , restaurant, and location. We hope to have the honor of welcoming you back to our paradise. Warm regards Ulises Arguelles
4 out of 5
by Timothy

Great Location

Posted May 24, 2017 on Hotels
I enjoyed my stay at this hotel. The location was perfect, the room was clean and comfortable, and the staff was friendly. I do have two issues to mention. First, the drain in the bathroom floor, a couple of times, gave off a raw odor. Second, Friday and Saturday night there was loud music and a lot of people in the building's courtyard until about midnight. Neither of these were an issue to me, I'd definitely stay again.
Comment from Hotel Management
May 25, 2017
Dear traveler, We are so pleased to have welcomed you. We are very sorry to hear about the two issues you had mentioned. Please rest assured that we are looking into resolving that inconvenience as promptly as possible. We also appreciate your kind words of encouragement for our friendly staff, restaurant, and location. We hope to have the honor of welcoming you back soon to our paradise. Warm regards Ulises Arguelles