Ratings based on 552 Verified Reviews

4.0 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in center of PV

Posted Jul 16, 2017
Location of hotel was great, one block away from malecón, and market place, and muertos beach. Staff were kind and rooms were clean. They have an energy saving system that all the power doesn't turn on until the key is in place which we had to get used to. The pool looks a lot smaller than pictures and we didn't really use as much as we thought we would. We ended up staying 2 extra nights. Great prices. The suite with the large bed and sofa bed with kitchenette four our family of four. The restaurant coexist on the 1st floor had good food too.
Comment from Hotel Management
Jul 19, 2017 by Ulises Arguelles, Hotel Management
Dear traveler, Thank you for all of your kind words surrounding our staff, services and location. We truly appreciate your review and recommendation you have shared on Expedia. Your experience is invaluable to us and we eagerly await our next opportunity to serve you as you deserve. We look forward to seeing you soon at Hotel Rio Malecon Vallarta Warm regards
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2017
Hotel doesn't have parking space but it is in a great area literally you just cross the street to go to the malecon. They have a weird system with their a/c that everytime you open the door your a/c and lights turn off within a minute. They want to charge you for towels if they get a little dirty. Their bathroom floor was very slippery and my daughter slipped and hit her head. Be careful with that because thy dont have rubber mats; I had to put a lot of small towels on the floor to shower after that incident. Other than that, we had a great time and staff was very friendly and hotel is right next to the pueblo viejo market for souveniers.
Comment from Hotel Management
Jul 19, 2017 by Ulises Arguelles, Hotel Management
Dear traveler, Thank you for sharing a review with us following your stay at Hotel Rio Malecon. We would like to assure you that your feedback has been taken very seriously, and we appreciate the time you’ve taken to let us know how was your experience during your visit. Please rest assured that we are looking into resolving these issues as promptly as possible to prevent them from affecting your next vacation at our property. Thank you again for providing us with these important details, and we sincerely hope to have the pleasure of making it up to you the next time you’re in Puerto Vallarta. Warm regards
4 out of 5
by Timothy

Great Location

Posted May 24, 2017 on Hotels
I enjoyed my stay at this hotel. The location was perfect, the room was clean and comfortable, and the staff was friendly. I do have two issues to mention. First, the drain in the bathroom floor, a couple of times, gave off a raw odor. Second, Friday and Saturday night there was loud music and a lot of people in the building's courtyard until about midnight. Neither of these were an issue to me, I'd definitely stay again.
Comment from Hotel Management
May 25, 2017
Dear traveler, We are so pleased to have welcomed you. We are very sorry to hear about the two issues you had mentioned. Please rest assured that we are looking into resolving that inconvenience as promptly as possible. We also appreciate your kind words of encouragement for our friendly staff, restaurant, and location. We hope to have the honor of welcoming you back soon to our paradise. Warm regards Ulises Arguelles
5 out of 5
by Gloria

Posted May 22, 2017 on Hotels
Comment from Hotel Management
May 24, 2017
Dear traveler, Apreciamos el tiempo que se tomo para calificarnos. Esperamos poder atenderle nuevamente en esta su casa, y seguirle brindando el servicio que usted se merece. Saludos cordiales Ulises Arguelles
5 out of 5
Recommended
for Everyone
by A verified traveler from illnois

for the money this is a great hotel.

Posted May 21, 2017 on Orbitz
I found this hotel to be an authentic Mexican hotel, it is clean,quite,has a small pool on the main floor and a restaurant. I wish they had wash clothes but that is my only complaint. I would recommend this hotel to anyone who wants a nice place in town. It is not a resort which is a great thing to me. The staff are very helpful and friendly. I like simple, clean,quite,and safe this had all that.
Comment from Hotel Management
May 24, 2017 by Ulises Arguelles, Hotel Management
Dear traveler, Thank you for choosing Hotel Rio Malecon Vallarta for your getaway. We are so pleased to hear that you enjoyed your stay with us, location, and that our staff provided a helpful service. Thank you for your thoughts, and we look forward to our next chance to serve you. Warm regards
5 out of 5
by Pamela

Great location

Posted May 21, 2017 on Hotels
Good location,staff very friendly and helpful, pillow looked like had mold stains/splotches - other than that stay was good
Comment from Hotel Management
May 24, 2017
Dear traveler, Thank you for choosing Hotel Rio Malecon Vallarta for your getaway. Regarding the stains on the pillow you had mentioned, we let you know that those are from the suntan lotion which is something really hard to wash it away. We sincerely hope to have the pleasure of making it up to you the next time you’re in Puerto Vallarta Warm Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from crescent city, ca

Nice hotel close to the boardwalk

Posted May 20, 2017
The staff was all very nice and helpful. The hotel was very clean and location was perfect for walking downtown and to the boardwalk.
Comment from Hotel Management
May 21, 2017 by Ulises Arguelles, Hotel Management
Dear traveler, We are so pleased to have welcomed you, and thank you very much for your thoughts, we look forward to our next chance to serve you. Warm regards Ulises Arguelles
5 out of 5
by Luis

Posted May 19, 2017 on Hotels
Comment from Hotel Management
May 21, 2017
Dear traveler, Thank you very much for rating us. We hope to have the honor of welcoming you back soon. Warm regards Ulises Arguelles
5 out of 5
by GREGORY

Posted May 16, 2017 on Hotels
Great staff, thanks Cali, Ulysses and Martin. CoExist restaurant was good also. Enjoyed the location, walkable to many restaurants, nitefime and the malecon. Only drawback No Elevator.
Comment from Hotel Management
May 18, 2017
Dear traveler, Thank you for your thoughts. We are delighted you were able to enjoy our location, facilities and services provided by our phenomenal staff. We look forward to provide you with even more greatest experiences in the future. Warm regards Ulises Arguelles
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great Hotel With Old World Charm

Posted May 16, 2017
The staff was excellent and took pride in their hotel. It was one of the cleanest hotels I've ever visited and right in the heart of the town. There are many shops to walk to and the beach is close. The wonderful staff from housekeeping to the chef and front desk crew really makes it a 5 Star experience!
Comment from Hotel Management
May 18, 2017 by Ulises Arguelles, Hotel Management
Dear traveler, Thank you for sharing this lovely review. We appreciate the time you have taken to share your experience. Our team can be as involved or uninvolved as you want us to be, we will be sure to let all our staff know that their services made your stay even better. Your review is invaluable to us and we eagerly await our next opportunity to serve you as you deserve. Warm regards