Ratings based on 301 Verified Reviews

4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by mushta

Posted Jun 14, 2017 on Hotels
Comment from Hotel Management
Jun 20, 2017 by Micaela, Hotel Management
Gracias por su reseña. Saludos cordiales.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Business trip Hotel

Posted May 15, 2017
Check a map for the actual location, not the historic center of town, but not far. Great hotel if on a business trip. Van service to and from airport included along with large breakfast selection. Be sure to have your name on the list for the shuttle service.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 14, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Hotel is beautiful, but wait staff is slow

Posted Feb 12, 2017
Wait staff was slow and inattentive both at breakfast and patio
2 out of 5
by A verified traveler from US

Close to downtown but still too much of a walk

Posted Nov 24, 2016
Hotel seems a bit dated, I understand its an older hotel but the style seems to be caught in the 70's. One can smell the years on the carpet, food is not bad however and the front desk was always nice.
Comment from Hotel Management
Mar 8, 2017 by Micaela Peñaloza, Hotel Management
Dear Jaime: We apprecite you comments and I more that happy to share this comments with my director. We are a Hotel with long experiences at services and we are doing our best to be updated. Once again thank you so much for your comments response. Cordially, Micaela Peñaloza
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Experience

Posted Oct 19, 2016
Pros: Ambiance! Beautiful hotel!
The front desk went out of their way to accommodate all of our needs!
Comment from Hotel Management
Nov 25, 2016 by Micaela Peñaloza, Hotel Management
Dear Guest We are so glad to know that you enjoy our Hotel facilities and the staff services. Hope to see you soon in a near future. Cordially yours,
2 out of 5
by A verified traveler from San Francisco

Good hotel good food

Posted Aug 31, 2016 on Orbitz
Pros: room comfort and good view
Cons: improve the breakfast service! waiters need to improve! they look no proffesionals
Location: close to main streets
Bad experience in the restaurant,went to eat breakfast and I waited more than 15 minutes to get a waiter,without smiled,he looked upset,after 20 minutes served my food,still without smiled,no eye contact,after 5 minutes I asked him for a napkin and the waiter still looked upset,the food is very good but the breakfast service is the worst;I decided to eat in my room and called to room service to order my diner and the order taker got upset when I asked to her for the kind of bread of salmon sandwich,unbelievable! I understand this kind of empleyees do not represent the company.I have stayed several times in holiday inn in differents countries and this is the first time with this kind of problems
Comment from Hotel Management
Sep 26, 2016 by Micaela Peñaloza, Hotel Management
Dear Guest: We apologice for the inconvenience of the services at the restaurant, I apprecitte that you let us know therefore we will work with the staff. We always try to do our best for all ourr guest. We hope to see you in a near future for a improvement. Cordially yours, Micaela Peñaloza Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

I will be staying there again!

Posted Aug 16, 2016
Pros: my family came to visit and where treated like paying guest including my young ones!
Cons: Nothing!
The staff is bilingual and goes the extra mile to help you!
4 out of 5
Recommended
for Everyone
by A verified traveler

Find other restaurants if you want faster service,

Posted Aug 8, 2016
Find other restaurants if you want faster service, and attention during meal. Food is good
Comment from Hotel Management
Aug 9, 2016 by Micaela Peñaloza, Hotel Management
Dear Guest: We apologice for the inconvenience during your stay with us, we are doing our best to have faster and quality service at our Hotel facilities. Hope to see ypu back in a near future. Cordially yours, Guest Services Manager
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 5, 2016 on Hotels