Ratings based on 302 Verified Reviews

4.2 out of 5
84% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2018
The extra money that they charged us was unacceptable
Comment from Hotel Management
Jan 5, 2018 by Manager, Hotel Management
Was acceptable because you arrive with more people. Kind Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Quintana Roo

Great Hotel just Love it!

Posted Dec 9, 2017
Great room, comfy beds and Tv plasma in downtown Queretaro. Highly recommend
Comment from Hotel Management
Dec 9, 2017 by E.commerce Team, Hotel Management
thank you for your comments you appreciate your review.
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Safe, Clean, Great Location

Posted Nov 21, 2017
Pros: Clean, secure, nice staff, beautiful colonial architecture, excellent location for walking around Centro.
Cons: The loud music at night is my only gripe. Not much the hotel can do about that. I used TV and earplugs, it worked out alright.
Location: Location is perfect, several wonderful plazas nearby, countless shops, restaurants, old beautiful churches.
The hotel is located next to Plaza Jardin Guerrero, a perfect location. Very accommodating and nice staff, especially in reception and the café. As others have commented, the adjacent restaurants have loud live music at night, which isn't the best part. Everything else was fine and met or exceeded our expectations.
Comment from Hotel Management
Nov 21, 2017 by E.commerce Team, Hotel Management
thank you so much for your comments We are going to take about the loud music we are the same owner to the bar so we could take control about this. Kind Regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 12, 2017
Personal great job, except the manager. Food is deliciuos.
Comment from Hotel Management
Nov 15, 2017 by E.commerce Team, Hotel Management
thank you for you comments we are going to talk with our manager site, you don´t tell us about the manager situation. once again thank you for share your comments.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Hotel in Central Queretaro

Posted Oct 16, 2017
Hotel is in a great location in the colonial part of Queretaro. Great restaurants, squares and churches are all within a short walking distance. We’re stayed at this hotel several times and always a great place to stay along with being an excellent value.
Comment from Hotel Management
Oct 16, 2017 by Manager, Hotel Management
thank you for your kind comments we appreciate your time and you are welcome back anytime.
3 out of 5
by A verified traveler from San Antonio, tx

Okay hotel

Posted Oct 13, 2017
I stayed 3 nights at this hotel and couldn’t even get a restful nights sleep, because the music was just so loud. I also had to go to the front myself to ask if they could clean my room, and bring towels. Overall, not a place to get a goodnights sleep nor do they keep up with house keeping.
Comment from Hotel Management
Oct 16, 2017 by Manager, Hotel Management
thank you for your comments we are going to take care about music and house keeping issues for avoid these kind of problems. Sorry for the inconveniences.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Miguel de Allende

Comfortable, Quiet, Convenient

Posted Oct 1, 2017
Nice room, very comfortable. Located perfectly in Centro. Guests can walk to many fine restaurants without the need for a taxi. Clean, comfortable, quiet, and convenient.
Comment from Hotel Management
Oct 13, 2017 by Manager, Hotel Management
thank you for your comments we are working everyday in improve our services.
3 out of 5
by Douglas

Posted Sep 11, 2017 on Hotels
Comment from Hotel Management
Sep 14, 2017 by Geranios, Hotel Management
Gracias por sus comentarios, esperamos servirle nuevamente.
3 out of 5
by A verified traveler from Mexico

Very clean, in the middle of downtown

Posted Sep 1, 2017 on Orbitz
Pros: It was very clean, freshest sheets I have ever slept on and close to souvenirs/tourist attractions.
Cons: Needs Air Conditioning! They have units in the room, but apparently don't work.
Location: it was in the middle of historic Querétaro so walking distance to just about anything: good food, souvenirs, tours.
The room was very clean and decorated nicely. The sheets smelled very fresh. There is minimal and very tight parking available. If air conditioning...ie: not sweating at night...is a concern for you, this hotel is NOT for you. While it was cool outside, the room was extremely stuffy even with the window open and the fans running. The fan output was minimal. The bed in our room, on my side was very worn out and I kept feeling like I was going to fall out. I did not sleep well at all. The beds in the other rooms may be fine...they seemed like they were good quality. The pillows were soft and of good quality but too high for my tastes. So, if cleanliness if your issue, you don't need parking, want to be in the middle of downtown, and don't mind sweating at night, this place would be nice for you. Souvenirs and good food are very close nearby.
Comment from Hotel Management
Sep 14, 2017 by Manager, Hotel Management
Thank you for your comments, we are going to check all air condition units works well. Let us any time problems at the front desk for solve asap.
2 out of 5
by A verified traveler from Texas

Very disappointing stay

Posted Aug 29, 2017
the room we stayed in was in horrible conditions. When it rained we noticed there was a leak in the ceiling/roof. The wouldnt move is rooms till the next morning. The room was dirty like some already stayed in it.
Comment from Hotel Management
Sep 14, 2017 by Manager, Hotel Management
Sorry about hear the condition of the room we are going to fix the problem for bring a correct service.