Ratings based on 294 Verified Reviews

4.0 out of 5
83% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from san diego, ca.

Queretaro vacation

Posted Apr 28, 2017
When I made the reservation they said that the room will be for 3 people, and the room was too small for 3 people. The room its for 2 adults. I was in the hotel for 8 days and never change the sheets. I ask for tp in the fd and never get the tp until the next day.
Comment from Hotel Management
May 2, 2017 by Occidental Queretaro, Hotel Management
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success
5 out of 5
by Miguel

Great Value hotel

Posted Apr 17, 2017 on Hotels
The value for this hotel is great! Will do again.
Comment from Hotel Management
Apr 18, 2017
First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Queretaro hotel and are delighted to read that we were able to match your expectations.
4 out of 5
by A verified traveler

Good Business Trip Hotel

Posted Mar 25, 2016 on Hotels
The staff is friendly and professional, but the hotel is basic. It is reasonably priced. I stay for business, so I don't mind the lack of accouterments. I like the bar on the top floor, which has a nice view of the city.
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Estimado Huésped. Agradecemos sus comentarios, para nosotros son muy importantes. Esperamos nos visite pronto en esta su casa. Saludos Cordiales!!
4 out of 5
by alejandro from toluca

Queretaro Crown Victoria

Posted Feb 16, 2016 on Hotels
Im engaged with this hotel. i like be there. unfortunately was a little noise after midnight, perhaps is normal, people coming from discotheques, or similar places. In general i will keep booking and satying there.
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Estimado Huésped. Agradecemos sus comentarios, para nosotros son muy importantes. Esperamos nos visite pronto en esta su casa. Saludos Cordiales!!
4 out of 5
by A verified traveler

8 days stay

Posted Feb 4, 2016 on Hotels
We were there for 8 days. Clean hotel with good staffs and services. Good breakfast buffet (70 peso extra/person) the free continental breakfast was 1 plate of fruit, juice and bread, which is really good. Near by street taco also really good by the tires shop near the crossing bridge I think it was 20 for 50pesos. Alot of taxi close by. Overall we would stay again next year when we have to return
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Estimado Huésped. Agradecemos sus comentarios, para nosotros son muy importantes. Esperamos nos visite pronto en esta su casa. Saludos Cordiales!!
3 out of 5
by A verified traveler from toronto

Posted Feb 2, 2016
Location: It Is not the best location. You have to cross a highway to get to down town.
Not the best experience. Rooms are very tight and uncomfortable.
Comment from Hotel Management
Nov 11, 2016 by Best Western Crown Victoria Queretaro, Hotel Management
Estimado Huésped: Agradecemos sus comentarios y lo esperamos pronto en esta su casa. Saludos!!
2 out of 5
by Pamela from Cancun

Posted Jan 26, 2016 on Hotels
The facilities are pretty good but service is not great, there were no towels in the bathroom when we arrived, the bed was not comfortable, and the view which i expected to be awsome was terrible, eventhough we were at the 6th florr i could only see old trucks parking lot and the buildong across. The only good thing was the location of the Hotel and the food really tasty.
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Estimado Huésped. Agradecemos sus comentarios, para nosotros son muy importantes. Esperamos nos visite pronto en esta su casa. Saludos Cordiales!!
5 out of 5
by Not Provided from leassure

quality services

Posted Dec 4, 2015 on Hotels
is not bad bout not very good carpet is durty no fitnees in service
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Estimado Huésped. Agradecemos sus comentarios, para nosotros son muy importantes. Esperamos nos visite pronto en esta su casa. Saludos Cordiales!!
3 out of 5
by A verified traveler from Mexico

Very noisy hotel next to a very busy highway.

Posted Nov 24, 2015
Pros: Nothing really.
Room are very small but clean and comfortable. The hotel is right in front of a very busy highway.
Comment from Hotel Management
Nov 17, 2016 by Best Western Crown Victoria Queretaro, Hotel Management
Estimado huésped: Agradecemos mucho sus comentarios y reiteramos que estamos a sus ordenes y para ofrecerle el mejor de nuestros servicios. Saludos cordiales!!
5 out of 5
by jorge from Chula vista

Business un QRO

Posted Oct 28, 2015 on Hotels
Good hotel for business, not much meat y but if you are staying for business you probably rentes a car
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.