Ratings based on 1,592 Verified Reviews

4.4 out of 5
87% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Posted Oct 18, 2017
Only thing is you could hear the elevator moving through the wall. Didn't both me but might both someone who likes to sleep in quiet. Hotel was cool, room was clean and so was the bathroom, attached restaurant was a little pricy but food was amazing and worth it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2017
Cute room, accommodating staff. Everything was perfect for a quick trip.
2 out of 5
by A verified traveler from los angeles

Ugh!

Posted Oct 10, 2017
Worst beds ever and the most uncomfortable horrible pillows. Awful.
4 out of 5
Recommended
for Everyone
by A verified traveler from Redding, CA

Comfortable and close to the ACSA building.

Posted Oct 9, 2017
Pros: The location, close to where I needed to work on Saturday and within walking distance to great restaurants.
Cons: It was difficult to adjust the cold to hot water in shower.
It was very convenient, hospitable, and comfortable!
5 out of 5
Recommended
for Everyone
by A verified traveler from Torrance, CA

Small room. High price. Excellent service.

Posted Sep 23, 2017
The space is rather small and the price is high, but to be expected in the downtown area. The service is excellent from the doorman to the front desk to room service. The on site restaurant has the most delicious selections. I would recommend this hotel to everyone. Bring a full pocketbook. The prices are as high as the level of service. You get what you pay for in this case.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 19, 2017
Beautiful hotel with wonderful bar and restaurant.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 18, 2017
Great!!!!!!!!!!!!!! enjoyable, comfortable, nice location.
1 out of 5
by A verified traveler

Don't stay here con men for managers

Posted Sep 12, 2017
Stay at any other place downtown. Horrible service.
5 out of 5
Recommended
for Everyone
by A verified traveler from sacramento, ca

Best hotel staff

Posted Sep 6, 2017
My husband and I checked into the hotel and the excellent staff upgraded us to a suite. They were so welcoming and friendly. The Citizen is by far my favorite place to stay in Sacramento!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2017
We were there for a wedding and it was beautiful. All the staff were friendly and helpful.