Ratings based on 1,197 Verified Reviews

4.2 out of 5
81% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by Brandie

Never a bad review until now.

Posted Apr 7, 2017 on Hotels
This is the worst Hotel experience I have ever had. I have never left a bad review of any place I have stayed before so this is a first for me. I made reservations 6 weeks in advance and when I went in to check in they only had me down for one night when it should have been 2. I had my confirmation on my phone so I showed it to them. They fixed it, but they didn't have a room ready so we waited 30 minutes. Finally a room was ready. After traveling 12 hours in a car I was exhausted and just wanted to sleep, but the bed had black hair all over it. There had been a beard trimmer left in the bathroom, the shower still had used soap and hair in the tray and had not been cleaned. It was gross. My husband called the front desk and asked for someone to come and clean it, but still 45 minutes later no one showed. I then called and asked again for a new room or for someone to come and clean it. They send someone would be right up. After hanging up the Manager called right back to apologize. She came up herself with another worker 30 minutes later to change the beds. The rest was left untouched even after telling her about it. She just kept telling us she was sorry, but sorry doesn't make it better. She did give us a voucher for a free breakfast for 2 days, but it was just the same old breakfast you get anywhere and nothing special. I will never stay there again and wouldn't wish that experience on anyone. I wouldn't recommend this hotel.
4 out of 5
by Kathleen

Comfy bed, barely pet friendly

Posted Apr 7, 2017 on Hotels
Even though they say they are dog friendly, be aware there is no grass anywhere near this hotel. Breakfast in the morning was a rip off, don't pay for the buffet. Otherwise, the room was super comfy and the shower was nice
4 out of 5
by Larry

This traveler left a rating score only Posted Apr 2, 2017 on Hotels
5 out of 5
by Gregory

Posted Mar 31, 2017 on Hotels
very nice hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Enjoyed our stay

Posted Mar 30, 2017
Pros: We had a great time in the hot tub after a long day of walking. The concierge was very helpful in finding us dinner options for both evenings.
Cons: Nothing I can think of
Location: We were right across the street from the convention center so we had easy access to Comic Con
We had a lovely stay. The breakfast buffet was nice.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 29, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 27, 2017
Pros: The room was comfortable. Bed was very comfortable
Cons: Valet parking and parking in general.It would be nice to have a more friendly bar in the hotel. However this is Utah and the laws may not make such a thing possible.
Location: Several restaurants nearby but it was a very busy night. We ended up settling for a chain restaurant.
The hotel was fine the check-in process was a little long. They were busy. The person who helped me was very kind and even comped the parking for me after I shared a bad experience with valet parking. Overall, a very positive experience. It would be nice to have a more friendly bar in the hotel. However this is Utah and the laws may not make such a thing possible.
5 out of 5
by Larry

Nice hotel in SLC

Posted Mar 27, 2017 on Hotels
Very pleasant one night stay at the Hilton. Great neighborhood, lots of fun nightlife nearby. Valet parking costs $4 more than self-park. Let them do it.
3 out of 5
by A verified traveler from Oklahoma

Price

Posted Mar 27, 2017
For such a beautiful hotel, it needs a breakfast area where you can afford to feed your kids and a casual bar area for adults. It is very hard to feed a family.
2 out of 5
by A verified traveler

noisy

Posted Mar 27, 2017
Room was nice but walls paper thin. Could easily hear conversations in next room. Unable to sleep