Ratings based on 851 Verified Reviews

4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Room and Staff

Posted Nov 18, 2017
Pros: Newly Renovated and has Starbucks, Great Restaurant and Bar as well as well appointed rooms and Great Customer Service Staff!
Cons: Nothing!!
Great Room and Staff!! We had a hospital appointment and stayed the night before, it was perfect. Our Thanks to Jericka and Lyle who helped us have a room near the elevator and made our stay Perfect!!! We had dinner at Pitchers and Bryan was a Great Bartender and Waiter. W had Flat Irom Steak. Was Delicious!! Will Return and Recommend!
5 out of 5
Recommended
for Everyone
by A verified traveler from Stevenson Ranch Ca

Nice hotel at The U

Posted Nov 13, 2017
I needed an extra night and decided to try the Marriott since I had a future trip already booked. The hotel is very nice and the rooms were nicely decorated. I loved the complimentary toiletries! The reception staff were friendly enough but seemed a little bothered by having to answer my questions. We were told that the shuttle could take us to and from the game but experienced difficulty getting a ride back so we walked. We were really disappointed to here that they took the pool out. Overall it seems to be a nice place. I’m keeping my reservation.
Comment from Hotel Management
Nov 14, 2017 by Jericka Latiker- Front Office Manager, Hotel Management
Thank you for your response. We are please to hear that you enjoyed your stay with us here. I apologize for the miscommunication on the shuttle during game days. We are always able to take guests to the games. However after the games the local Police department block the roads directly to the stadium to control the flow of traffic. So we are able to pick you up from the game but, it is just usually about a block or so away from the stadium. Unfortunately that's as close as we can get. We look forward to seeing you again soon. Have a great day! Yours in Hospitality, Jericka
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Nov 12, 2017
Stayed here to see a University of Utah football game. Very cool because the football players stayed at the hotel before the game.
Comment from Hotel Management
Nov 12, 2017 by Jericka Latiker- Front Office Manager, Hotel Management
Thank you for your response. We are glad to hear that you enjoyed the game and your stay here with us. We appreciate your feedback and look forward to seeing you again soon. Yours in Hospitality, Jericka
1 out of 5
by A verified traveler

Terrible

Posted Nov 5, 2017
Pros: location
Cons: Hotel Management
They decided to let the football team stay there and rooms weren't available until 8 pm
Comment from Hotel Management
Nov 10, 2017 by Jericka Latiker- Front Office Manager, Hotel Management
My apologies for the delay in check in. Unfortunately we are a University of Utah hotel so we are their home hotel for home games. Some games are late games and they do not check out of their rooms until right before game time. Again my apologies for the delay in check in upon your arrival.
2 out of 5
by A verified traveler from elko nv

Overall bad experience

Posted Nov 1, 2017
Rooms are out of date. The musty smell makes it feel dirty. My air conditioning didn't work so they switched me rooms at 1 am. When I told the manager about it she was rude and said "oh was it hot in there? It was cold at my house" won't stay again.
Comment from Hotel Management
Nov 6, 2017 by Jericka Latiker- Front Office Manager, Hotel Management
Thank you for your response. We appreciate your feedback. I apologize that your experience here with us was less than stellar. Currently we are in the middle of renovations to improve our property. I would love to offer you a complimentary one night stay certificate with breakfast included to come back and see the changes we're making at the hotel. We look forward to seeing you again soon. Yours in Hospitality
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Posted Oct 27, 2017
Not as close to the university as expected. Great friendly shuttle for local runs.
Comment from Hotel Management
Oct 30, 2017 by Jericka Latiker- Front Office Manager, Hotel Management
Thank you for your response, we appreciate your feedback. We are the hotel for the University of Utah. The only hotel closer to the University would be the University Guest House. The University of Utah has a very big campus so I understand that depending on where you are going on campus we would be a little far. We do hope to see you again soon. Thank You, Jericka
4 out of 5
Recommended
for Everyone
by A verified traveler from north carolina

Nice hotel, very accessible and close to downtown.

Posted Oct 14, 2017
It was modern, clean and quiet. Only problem was on our last day, they worked on the pool and it was noisy. They said we should have been informed, but we were not.
Comment from Hotel Management
Oct 18, 2017 by Jericka Latiker- Front Office Manager, Hotel Management
Thank you for your response, we appreciate your feedback. I apologize that you weren't informed of our renovations at check in. We are glad to hear that you enjoyed your stay here with us. We look forward to seeing you soon. Jericka Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Idaho

Great, except...

Posted Oct 10, 2017
The only standing in the way of a five star rating was our breakfast experience. We ordered a $30 breakfast for two (which seems reasonable for room service), but by the time all the fees and gratuity were added the bill came to $58! Wow charge that one up to stupid tax! Stay at this hotel but avoid the in room dining. Huge ripoff!
Comment from Hotel Management
Oct 18, 2017 by Jericka Latiker- Front Office Manager, Hotel Management
Thank you for your response. We are glad to hear that you enjoyed your stay here with us. I would like to apologize for the amount you paid for breakfast. When ordering to the room there is an additional $3 delivery charge added to the order. We would like to offer you complimentary breakfast on your next stay here with us. We appreciate your feedback and look forward to seeing you soon. Yours in Hospitality, Jericka
5 out of 5
Recommended
for Everyone
by A verified traveler from Lakeside, Ca

Very Exceptional hotel for the price

Posted Sep 30, 2017
Pros: Everything!
Cons: Nothing!! It was that good..
This hotel was over the top in every way. They had everything you would ever need...great front desk service from Andy, Starbucks inside, great restaurant with very friendly staff, Beautiful and very comfortable room. Would definately stay here again and again if I am in the area
Comment from Hotel Management
Oct 2, 2017 by Jericka Latiker- Front Office Manager, Hotel Management
Thank you for your response. We are happy to hear that you enjoyed your stay here with us. Thank you for your kind words about or staff and facility. We look forward to seeing you again soon. Yours in Hospitality, Jericka
5 out of 5
Recommended
for Everyone
by A verified traveler from denver colorado is home

Comfort

Posted Sep 23, 2017
We loved this Marriott..the most comfortable bed.. comforter.. pillows ever We are going to purchase them from Marriott catalog for our home! Beautiful setting.. wonderful breakfasts & had great dinners there 2 nights We will be back
Comment from Hotel Management
Oct 2, 2017 by Jericka Latiker- Front Office Manager, Hotel Management
Thank you for your response. We are glad to hear that you enjoyed your stay here with us. We look forward to seeing you again soon. Yours in Hospitality, Jericka