Ratings based on 1,110 Verified Reviews

4.1 out of 5
81% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Nice hotel in the city.

Posted Nov 22, 2017
We stayed overnight during a road trip. Easy parking, friendly staff. Very nice lobby and comfortable room.
5 out of 5
Recommended
for Families
by A verified traveler

Excellent Stay

Posted Nov 6, 2017
My two kids and dog and I had a wonderful stay in this hotel. It is beautifully updated, comfortable, and our room was quite spacious. All staff we encountered were kind and attentive. Everyone was friendly with our dog. The location is in central Salt Lake City, easy walking distance to many restaurants and other attractions. It was a good deal and I would recommend it to anyone.
Comment from Hotel Management
Nov 6, 2017 by Jason Ford, General Manager, Hotel Management
I was very happy to start my day reading your comments and learning you enjoyed your stay with us here in downtown Salt Lake City. I am glad to hear everyone, including your dog, felt at home. I appreciate you taking the time to let us know. We look forward to welcoming you back!
5 out of 5
Recommended
for Everyone
by A verified traveler from phoenix az

Posted Oct 30, 2017
Staff was very friendly! Starbucks and restaurant/bar located in the hotel is perfect!
Comment from Hotel Management
Oct 31, 2017 by Jason Ford, General Manager, Hotel Management
I was so pleased to read you found our team to be friendly, personable and welcoming. Thank you for taking the time to let us know. We look forward to welcoming you back!
5 out of 5
Recommended
for Everyone
by A verified traveler from Boise

Beautiful view of downtown

Posted Oct 27, 2017
We stayed on the club level, which gave us access to the business lounge. The breakfast server was absolutely terrible, rude, unhelpful, and downright hostile. However, the cocktail server in the evening was super nice and friendly. The pillows were too big for my small frame, so i didn’t sleep well, but the room was quite nice.
Comment from Hotel Management
Oct 31, 2017 by Jason Ford, General Manager, Hotel Management
While I was pleased to read you enjoyed your stay overall, I am sorry for the inconsistent service you received in our Sheraton Club. I appreciate you taking the time to let me know as there is always opportunity to improve.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Posted Oct 4, 2017
Great, clean, club level awesome, great. ........................................
Comment from Hotel Management
Oct 6, 2017 by Jason Ford, General Manager, Hotel Management
I was thrilled to read you enjoyed your stay and were able to take advantage of our Sheraton Club. Thank you for taking the time to share. We look forward to welcoming you back!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 2, 2017
There is a meeting center attached, making parking difficult when busy. The room seemed be to be in a addition to original building. Felt like plywood floors.
Comment from Hotel Management
Oct 5, 2017 by Jason Ford, General Manager, Hotel Management
I apologize it was difficult to find parking in our complimentary parking lot. Moving forward, we will try and staff someone outside during busy times to ensure our guests can find a spot. I appreciate you taking the time to let me know as there is always opportunity to improve.
5 out of 5
Recommended
for Everyone
by A verified traveler from Eufaula, OK

A real treat to myself

Posted Sep 25, 2017
Pros: Everything was wonderful.
Cons: Earlier shuttle to the airport would be nice.
Location: I basically drove in to Salt Lace City and flew out. I didn't have time to explore.
I reserved this room so I could get a good night's rest before an early flight, and I was so smart to treat myself to this luxurious hotel. It was sparkling clean and more than comfortable. I didn't get a chance to try the restaurant, but the staff was extremely helpful with all my needs. I will stay longer next time and take advantage of more of the amenities. I highly recommend!
Comment from Hotel Management
Sep 27, 2017 by Jason Ford, General Manager, Hotel Management
I just finished reading your comments and was very pleased our housekeeping team exceeded your expectations. Thank you for letting me know so I may share this feedback with them.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Great Beds

Posted Sep 14, 2017
Location: Close to public transportation which is in the Free area of town so that was great. Near downtown restraunts, the temple and the convention center.
The beds were so comfortable! I slept great which is amazing when I am not at home. Everything was clean and comfortable and my staff interactions were very good.
Comment from Hotel Management
Sep 15, 2017 by Jason Ford, General Manager, Hotel Management
It was so great to read you got the restful night's sleep you deserved while staying with us. I was also very pleased to read our downtown Salt Lake City location served you well. Thank you for taking the time to let me know. We look forward to welcoming you back.
1 out of 5
by A verified traveler

Not worth the money.

Posted Sep 8, 2017
They were very rude and not helpful at all. They accused me of being "sketchy" because my dad paid for my hotel room.
Comment from Hotel Management
Sep 11, 2017 by Jason Ford, General Manager, Hotel Management
I am sorry our customer service fell below your expectations. In an effort to minimize identity theft we instead made you fell unwelcome. Thank you for taking the time to let me know so I may follow up with the front office team. There is always opportunity for us to improve.
5 out of 5
by Rose

Posted Aug 21, 2017 on Hotels
Comment from Hotel Management
Aug 31, 2017 by Jason Ford GM, Hotel Management
It was wonderful to see, based on your perfect rating, you enjoyed your visit with us. We look forward to welcoming you back!