Ratings based on 1,143 Verified Reviews

4.1 out of 5
82% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmond, OK

Nice hotel. Great location.

Posted Jan 16, 2018
Staff was helpful. Rooms were nice and clean. Great view of downtown. Breakfast was very good. Only complaint is lack of water pressure, but great hotel for the price!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice & comfortable stay, I highly recommend!

Posted Jan 15, 2018
Pros: Convenient location, friendly staff, clean room, restaurant/Starbucks/gift shop, airport transportation, affordably priced
Location: Centrally located in downtown, easy access to convention center and City Creek Center
I love this hotel. It's centrally located in downtown Salt Lake City and super comfortable. The lobby is very open and has a fireplace, restaurant, Starbucks, and gift shop. My hotel room was nice and clean, and the beds were very cozy. The customer service here was awesome as well, got free transportation from the airport and a complimentary toothbrush (I forgot mine...oops!) The restaurant staff was also very friendly and efficient. The restaurant's tomato soup is amazing, I had it every single night I stayed here. This hotel truly helped make my stay in SLC memorable & amazing, and if I ever find myself back in SLC, I will definitely be staying here again! Thank you Sheraton!
5 out of 5
Recommended
for Everyone
by A verified traveler from huntington beach

Great service nice rooms

Posted Jan 14, 2018
Pros: Very nice clean and updated
Stayed one night. Room was nice and bed was comfy.
5 out of 5
Recommended
for Families
by A verified traveler from Sheridn Wyo.

Nice hotel close to down town.

Posted Jan 8, 2018
Pros: Nice and clean and our pet dog loved it.
Cons: No
Location: Shop
It was great.We had a great time shoping and checking the town out.
Comment from Hotel Management
Jan 9, 2018 by Jason Ford, General Manager, Hotel Management
I was thrilled to see you enjoyed your stay with us and our downtown Salt Lake City location made exploring the area easy. We look forward to welcoming you back!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice hotel, great location.

Posted Dec 31, 2017
Close to to the cls airport and the city center. Nice staff in the restaurant. Helpful support team when I needed to fix tv.
Comment from Hotel Management
Jan 2, 2018 by Jason Ford, General Manager, Hotel Management
I was very pleased to read you enjoyed your stay with us, our team took excellent care of you and you found our downtown Salt Lake City location beneficial. I appreciate you taking the time to let me know. We look forward to welcoming you back!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 28, 2017
Friendly staff. I feel comfortable and can relax.
Comment from Hotel Management
Dec 29, 2017 by Jason Ford, General Manager, Hotel Management
I was delighted to read our team took excellent care of you during your stay with us here in downtown Salt Lake City. We look forward to welcoming you back!
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto,Ontario Canada

Nice hotel and very good location

Posted Dec 24, 2017
The hotel in the very good location in downtown and has good parking and the room very clean I will recommend to friends to visit the hotel in the futures
Comment from Hotel Management
Dec 26, 2017 by Jason Ford, General Manager, Hotel Management
I was thrilled to read you enjoyed your stay with us here in downtown Salt Lake City. I was especially pleased to read our housekeeping team exceeded your expectations. Thank you for taking the time to let us know. We look forward to welcoming you back.
5 out of 5
Recommended
for Couples
by A verified traveler from Salt lake city, Utah

nice,clean hotel. staff were great and welcoming.

Posted Dec 12, 2017
enjoyed our weekend holiday getaway. hotel is great and we had a wonderful experience.
Comment from Hotel Management
Dec 14, 2017 by Jason Ford, General Manager, Hotel Management
I was so happy to see your score, read your comments and learn you had a great holiday weekend away here with us in downtown Salt Lake City. I appreciate you taking some of your time in letting us know. We look forward to welcoming you back!
3 out of 5
by A verified traveler from Wyoming

A bit run down...

Posted Dec 11, 2017
The room had an odd, unpleasant smell when we walked in. The bathroom was dingy and rundown and a bug ran across the floor the first time I went in. The lobby was beautiful, so the room were a bit of a letdown. Oh, and I enjoyed the most expensive glass of wine ever at the bar/restaurant. Probably would not stay here again.
Comment from Hotel Management
Dec 14, 2017 by Jason Ford, General Manager, Hotel Management
I just finished reading your comments and certainly wish I was reaching out under better circumstances. I am sorry you did not enjoy your stay with us. I will follow up with both our engineering and housekeeping teams as it does not see your room was properly cleaned or inspected. I appreciate you taking some of your time in letting me know as there is always opportunity to improve.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Exceeds The Standard

Posted Dec 2, 2017
Pros: Room sizes, finish, bedding, food
I'm an SPG member and always look for Westin / Sheraton when staying. This is definitely one of the top Sheratons, great Club Loungs on 10th floor with a very helpful Maitre.
Comment from Hotel Management
Dec 4, 2017 by Jason Ford, General Manager, Hotel Management
First & foremost, thank you for your loyalty to SPG. I was very pleased to read you enjoyed your stay with us here on downtown Salt Lake City. I was especially happy to read you enjoyed our Sheraton Club. I appreciate you taking some of your time in letting us know. We look forward to welcoming you back.