Ratings based on 3,945 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Lufkin, TX

Walking distance to everything we wanted.

Posted Jan 14, 2018
We enjoyed our stay at the Crockett Hotel. We parked the car and walked everywhere we wanted to go and do everything we wanted to do--walk the River Walk, shop the River Mall, tour the Alamo, eat at fine restaurants. We relaxed and slept well in our quiet room. Enjoyable.
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Excellent location

Posted Jan 8, 2018
Pros: Location and the history background of hotel. Good breakfast.
Cons: One of the front staffs is not very welcoming nor helpful. When I asked questions, she responded with one word response. Other staffs are fine.
Location: Excellent location. Steps to Alamo, mall and river walk.
Excellent location. Steps to Alamo, mall and river walk, Historical hotel. Impressive lobby.
Comment from Hotel Management
Jan 8, 2018 by General Manager, Hotel Management
Thank you for your feedback. We will review with all of our staff - who are here to provide a great welcome upon arrival. We can/will do better.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Angelo

Great hotel experience

Posted Jan 6, 2018
Lovely place in the heart of San Antonio close to the Alamo park. Very clean hotel and friendly staff. Pet friendly, which is a plus! Delicious breakfast served in the am. Valet was required, could not park your own vehicle. Valet must have tried to manually push mirrors too truck in, they were not working properly when truck was initially given back (we tried to park our own vehicle and we're told we couldn't). Hotel looks a little run down on the outside when initially headed off the freeway, but it's upkeep has been maintained very well.
Comment from Hotel Management
Jan 8, 2018 by General Manager, Hotel Management
Thank you for being our recent guest and for sharing a review of your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Location, location, location!

Posted Dec 31, 2017
Pros: Location was great!
The location of this hotel couldn't be better! It's directly behind the Alamo! Nice breakfast buffet, too. Rooms are a little worn with age and parking is expensive, but we had a nice stay here.
Comment from Hotel Management
Jan 6, 2018 by General Manager, Hotel Management
Thank you for sharing feedback after your recent stay. We use customer comments to continue to improve on our product.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dorado, PR

Excellent location

Posted Dec 31, 2017
Very nice hotel with an excellent location next to shopping center and The Alamo.
Comment from Hotel Management
Jan 6, 2018 by General Manager, Hotel Management
Thank you for the 5 star rating!
4 out of 5
Recommended
for Everyone
by A verified traveler from Corpus Christi

1 block away from the riverwalk

Posted Dec 27, 2017
Overall the hotel is great. Bar is calm and great I'm the evening for drinks before heading to the riverwalk. No need for taxi because everything is within walking distance. The only con I have is that the rooms are rather small. Reminds me of a small New York City hotel room I had on a layover once. I understand the hotel is old, which adds a nice vibe, but the price is rather steep for the room size. I like to frequent the riverwalk and have stayed at other hotels nearby, so I would recommend looking around prior to booking here to recive more "bang for your buck." Overall, it's a clean, older hotel that create a reminder of San Antonio's past.
Comment from Hotel Management
Dec 31, 2017 by General Manager, Hotel Management
As a historic, boutique hotel.....we have a number of room types and configurations. Perhaps on another visit, we can accommodate you in a larger room type.
5 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

Exceptional value located central to all activiti

Posted Dec 21, 2017
Pros: Location
Staff was friendly and exceptionally helpful. The room was prefect for our vacation and the location next to the alamo was a big. The complimentary breakfast was great as well as the fee based parking which allowed you to come and go as you pleased.
Comment from Hotel Management
Jan 6, 2018 by General Manager, Hotel Management
Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from spring tx

Location

Posted Dec 20, 2017
Great location, excellent staff. Breakfast was good.
Comment from Hotel Management
Jan 6, 2018 by General Manager, Hotel Management
Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

Cozy hotel and close to Alamo and Riverwalk

Posted Dec 18, 2017
Pros: Proximity to Alamo, Pat O'Briens, and the Riverwalk
Cons: Slight funky smell in room, daughter also commented. Perhaps an air freshner
Location: The three spots I wanted to visit were very close: Alamo (across the street), Pat O'Briens (1 block) and Riverwalk (perhaps 2 blocks to get to stairs)
Stayed one night, room had little funky smell, but nothing too unpleasant. Great friendly staff at counter, and beds were really comfortable so had a great night sleep after lots of Riverwalk walking
Comment from Hotel Management
Dec 18, 2017 by General Manager, Hotel Management
Thank you for your feedback We will work to address the scent that your refer to. We try to minimize any addition of scents to our hotel - opting for a clean, fresh smell.
4 out of 5
Recommended
for Everyone
by A verified traveler

Location

Posted Dec 14, 2017
Across the street from the Alamo and mall/movie theater on the other side.
Comment from Hotel Management
Dec 14, 2017 by General Manager, Hotel Management
Thank you for your feedback