Ratings based on 1,977 Verified Reviews

4.6 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Omaha, NE

Enjoyable stay

Posted Sep 20, 2017
We were greeted by courteous valet staff and check in was a breeze. The manager reception was good and the breakfast was also good. We were impressed by how friendly and helpful all the staff at the Embassy Suites were and the location is great for enjoying the Riverwalk. All in all our stay was wonderful.
Comment from Hotel Management
Sep 22, 2017 by Joe Melton, General Manager, Hotel Management
Thanks for the great feedback regarding your recent stay experience. We strive to be a part of great memories made while visiting San Antonio and I am happy we were able to achieve that goal with you during your time with us. We look forward to having you stay with us again when your travels bring you back to San Antonio. Joe Melton General Manager
3 out of 5
by A verified traveler from Austin

Close to the Riverwalk but very dirty room

Posted Sep 18, 2017
Close to the action but room was nasty. Floor was so gross didn't let my 9 month old on it after seeing her knees from crawling on it for a bit. Her knees were black! Yuck. Tried to pour a drink in a glass but the glass had water in it from last ppl in the room....called to get new cups but no one ever came. Had a great view and close to the riverwalk.
Comment from Hotel Management
Sep 22, 2017 by Joe Melton, General Manager, Hotel Management
Thank you for the feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I apologize that we failed to create an exceptional experience for you during your time with us. I have shared your feedback with my team so we may learn from where we failed you. I hope that should your travels bring you back to San Antonio you will give us another opportunity to exceed your expectations. Joe Melton General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Great facility close to points of interest

Posted Sep 12, 2017
Pros: Everything made for a great experience.
Cons: We found no shortcomings.
Location: We enjoyed everything in the immediate area and walked to all of our destinations in the city.
We enjoyed our stay and would stay here again on future visits to the area. Jose , the food services manager at breakfast, was one of the best hospitality staff that I have ever encountered. We could easily walk to many of the area attractions. Outstanding facility.
Comment from Hotel Management
Sep 13, 2017 by Joe Melton, General Manager, Hotel Management
Thanks for the great feedback regarding your recent stay experience. We strive to create guests for life by providing an outstanding product and exceptional service and I am happy we were able to achieve that goal with you during your time with us. We look forward to having you stay with us again when your travels bring you back to San Antonio. Joe Melton General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 10, 2017
Great hotel, good walking distance to area attractions and restaurants.
Comment from Hotel Management
Sep 11, 2017 by Joe Melton, General Manager, Hotel Management
Thanks for the great feedback regarding your recent stay experience. We strive to be a part of great memories made while visiting San Antonio and I am happy we were able to achieve that goal with you during your time with us. We look forward to having you stay with us again when your travels bring you back to San Antonio. Joe Melton General Manager
3 out of 5
by A verified traveler from Corsicana, Texas

Disappointing for the price

Posted Sep 9, 2017
The room we stayed in said two queens, they were double beds. The furniture reminded me of 1970's furniture and was more for looks than comfort. The pool was really small. Now the lobby was very nice and looked to be recently updated. The breakfast was free and they have a happy hour with free snacks and drinks (non acholic and alcohol were free) but the lobby bar was only open from 5-7:30pm during the snack and free drink time. So they do not have a bar open during the late evenings. Parking there is $30 a night wether you valet or park in the parking lot so plan on that extra expense. Also wifi is $4.95 a day if you book through a 3rd party sight.
Comment from Hotel Management
Sep 12, 2017 by Joe Melton, General Manager, Hotel Management
Thank you for the feedback regarding your recent stay experience. While I am happy you enjoyed the lobby of the hotel and were able to enjoy our made-to-order breakfast and evening reception I certainly apologize that you did not enjoy the décor in your suite. I hope that should your travels bring you back to San Antonio you will give us another opportunity to exceed your expectations. Joe Melton General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Granby CT

Nice hotel, good location

Posted Sep 5, 2017
Pros: Location, room, breakfast
Cons:
Location: Riverwalk, Alamo, Tower, Arts
Enjoyed out stay. Hotel was good location, on a less busy area of the Riverwalk, but just a short walk to all the restaurants, Alamo etc. Nice breakfast buffet provided. Rooms were clean, staff was friendly. Only down side for us was the pool- it is only a few feet deep and was always filled with small children- so more like a kiddie pool than the pool pictured. Nice if you are there with kids thought I am sure. Also, nice lobby with bar area but bar only open for a couple hours in early evening, so not a space we ever got to use. We would stay here again however.
Comment from Hotel Management
Sep 6, 2017 by Joe Melton, General Manager, Hotel Management
Thanks for the great feedback regarding your recent stay experience. We strive to create guests for life by providing an outstanding product and exceptional service and I am happy that despite the challenge you encountered with the pool we were able to achieve that goal with you during your time with us. We look forward to having you stay with us again when your travels bring you back to San Antonio. Joe Melton General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2017
Great place to stay! Loved the breakfast! And Staff was Super Nice!!
Comment from Hotel Management
Sep 6, 2017 by Joe Melton, General Manager, Hotel Management
Thanks for the great feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I am happy we were able to create an exceptional experience for you during your time with us. We look forward to having you stay with us again when your travels bring you back to San Antonio. Joe Melton General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Great hotel, close to the River walk

Posted Aug 30, 2017
Pros: Very clean, great location and the breakfast buffet was wonderful.
Great stay at the Embassy. The pool and work out rooms were great and the breakfast buffet had a large selection. We really enjoyed our stay. Harvey was approaching which is the only reason we checked out early and stayed with friends for the duration of our stay in San Antonio. We will be back on our next visit to San Antonio!
Comment from Hotel Management
Aug 31, 2017 by Joe Melton, General Manager, Hotel Management
Thanks for the great feedback regarding your recent stay experience. We strive to create guests for life by providing an outstanding product and exceptional service and I am happy we were able to achieve that goal with you during your time with us. We look forward to having you stay with us again when your travels bring you back to San Antonio. Joe Melton General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2017
Good food- beds on the hard side- staff brought blankets when requested.
Comment from Hotel Management
Aug 24, 2017 by Joe Melton, General Manager, Hotel Management
Thanks for the great feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and despite you not being satisfied with the comfort of your bed I am happy we were able to create an exceptional experience for you during your time with us. We look forward to having you stay with us again when your travels bring you back to San Antonio. Joe Melton General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Dated hotel but still a really nice place to stay

Posted Aug 23, 2017
Pros: Evening reception and breakfast
Cons: Dated carpeting and wallpaper
Location: Accessible to River Walk and Walgreens nearby. Good location.
The Embassy Suites still offers the best value. The evening reception and breakfast are worth the stay. The hotel is accessible to the river walk. Parking is valet - in and out. It is expensive but considering the location it was fine for us to pay. We didn't use the pool but we went and looked at it and people were having a great time.
Comment from Hotel Management
Aug 24, 2017 by Joe Melton, General Manager, Hotel Management
Thanks for the great feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and despite the issues that you noticed with your suite I am happy we were able to create an exceptional experience for you during your time with us. We look forward to having you stay with us again when your travels bring you back to San Antonio. Joe Melton General Manager