Ratings based on 901 Verified Reviews

4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Families
by A verified traveler from Needville, TX

Short Get Away

Posted Sep 22, 2017
Pros: Location, front desk staff, breakfast staff.
Cons: Cleaning rooms EVERY day!
Location: Close to Alamo, Tower of Americas, Market Square, Riverwalk.
The room was large enough to be comfortable, king bed and pillows nice and comfortable. We loved the breakfasts, not a huge variety, but the hot food was hot and the cold food was cold. First day the room was nicely cleaned while we were out, bed turned down, etc. Second day we left at 9am or so and didn't return until around 4pm. After a long hot day of walking was hoping to return to room for a nice nap. The room hadn't been touched! We went back out to have a quick drink hoping it would be clean on our return as we saw the cleaning stuff in the hallway. Returned at 5 pm....room still not cleaned.
Comment from Hotel Management
Sep 24, 2017 by Manager, Hotel Management
Hello Diane, Thank you so much for your review! We are sorry to hear that your room did not get serviced the second day and we hope you will give us another chance the next time you are in town.
5 out of 5
by A verified traveler

Posted Sep 10, 2017 on Hotels
It's a really nice hotel but my only problem was that my room smelled like mildew and the ac was not working properly.
Comment from Hotel Management
Sep 12, 2017
Thank you for taking the time to share your comments regarding your recent stay. Please accept our sincere apology we did not meet your expectations during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We look forward to having the opportunity to serve you again and give you another five star experience.
2 out of 5
by James

DO NOT STAY at this hotel!!!

Posted Sep 10, 2017 on Hotels
Where should I start? Ah, let's start with the curtains that didn't close in the window, that let the bright light from the parking lot shine throughout the room, so I couldn't sleep. There are not enough parking spaces in the parking lot, so don't plan on staying out late at night. We got back from a concert after midnight, and spent 15 minutes waiting to find a place to park. The shower curtains did not prevent water from getting on the floor, and some of my clothes got drenched that were on the floor. I also bought some Tums at the front desk, and even though the sign indicated that all medicines were $2.00, the person at the front desk charged me $3.00. I can understand adding sales tax, but a 50% sales tax is a bit much. The continental breakfast was the only thing decent about this hotel.
Comment from Hotel Management
Sep 14, 2017
Hi James, Thank you so much for your feedback. We are very sorry to hear that your stay with us was not enjoyable. This is definitely not the standard we pride ourselves of. I hope you will give us a second chance the next time you are in town and we will make sure your stay goes well.
4 out of 5
by RON

Good Stay

Posted Sep 10, 2017 on Hotels
All in all acceptable. Small room, small beds. Good breakfast.
Comment from Hotel Management
Sep 12, 2017
Thank you for taking the time to share your review regarding your recent stay. We look forward to having the opportunity to serve you again and give you a five star experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from lubbock

great location. quiet

Posted Sep 7, 2017
Pros: cleanliness comfortable bed
Location: great location to attraction
enjoyed the comfortable room n staff. close to attractions. clan n get staff
Comment from Hotel Management
Sep 8, 2017 by General Manager, Hotel Management
Joe, we appreciate you choosing us to host you for your recent trip. We love it when our guests take the time to share a review of their experience are thrilled that from your review that we were able to provide you with a five-star experience. We really appreciate your comments regarding cleanliness. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect.
5 out of 5
by A verified traveler

Posted Sep 4, 2017 on Hotels
Comment from Hotel Management
Sep 6, 2017
Thank you for the 5 star rating! We hope to welcome you back again and will strive to make your future visits just as great as this one.
3 out of 5
Recommended
for Everyone
by A verified traveler from colorado

Posted Aug 31, 2017 on Orbitz
It was fine. There for two nights. Wasn't there for a hotel experience.
Comment from Hotel Management
Sep 14, 2017 by Manager, Hotel Management
Hi Paul, Thank you for your survey. We apologize we were not able to make your stay an enjoyable and memorable one. We hope you will give us a second chance the next time you are in town.
5 out of 5
by selina

Posted Aug 23, 2017 on Hotels
Comment from Hotel Management
Aug 25, 2017
Selina, Thank you for the 5 star rating! We hope to welcome you back again and will strive to make your future visits just as great as this one.
5 out of 5
by Tracy

Posted Aug 20, 2017 on Hotels
Comment from Hotel Management
Aug 22, 2017
Tracy, Thank you for the 5 star rating! We hope to welcome you back again and will strive to make your future visits just as great as this one.
4 out of 5
by Lydia

Posted Aug 19, 2017 on Hotels
Stayed over night for a training Good staff, comfortable room. Would stay there again.
Comment from Hotel Management
Aug 21, 2017
Lydia, Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.