Ratings based on 1,869 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from houston

Posted Dec 27, 2017
Good location. Average stay. Probably won’t stay here again because the price was high.
Comment from Hotel Management
Dec 27, 2017 by HiltonTracie, Hotel Management
Dear emilio,Thank you for choosing to stay with us and taking time to write a review. Your comments are appreciated and have been shared with our teams. Wishing you safe travels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 26, 2017
Stayed one night to celebrate our engagement anniversary. Love the location and the staff.
Comment from Hotel Management
Dec 27, 2017 by HiltonTracie, Hotel Management
Thank you for choosing to celebrate with us and taking time to write a review. Your comments are appreciated and have been shared with our teams. Wishing you happy holidays and happy travels!
5 out of 5
Recommended
for Everyone
by A verified traveler from Charleston, SC

Terrific location on the Riverwalk!

Posted Dec 19, 2017
This hotel was terrific! The location is right on the Riverwalk and the balconies were large enough to sit on and enjoy the sites and sounds. It was only a couple of blocks from the Alamo and around the corner from the Riverwalk Mall. The hotel staff were all very helpful and pleasant. The onsite restaurant had a great breakfast buffet each morning. Rosa in the restaurant was especially nice! I highly recommend this restaurant.
Comment from Hotel Management
Dec 20, 2017 by HiltonTracie, Hotel Management
Thank you, Darla, for taking time to write us and share your 5-star review! We appreciate your mention of Rosa which has been shared with her manager and team members. Thank you for choosing to stay with us. Happy holidays and happy travels!
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Dec 19, 2017
Nice hotel friendly staff 1st time staying here but will definitely be back
Comment from Hotel Management
Dec 20, 2017 by HiltonTracie, Hotel Management
Thank you for taking time to share your 5-star review! Thank you for choosing to stay with us. Until we see you again, we wish you happy holidays and happy travels!
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Great location on Riverwalk

Posted Dec 15, 2017
Great stay along the Riverwalk. Easy access to all that San Antonio has to offer. I will be back.
Comment from Hotel Management
Dec 20, 2017 by HiltonTracie, Hotel Management
Thank you, Travis, for sharing your review with us. Your comments are appreciated and will be shared with our team members. Until we see you next, we wish you happy holidays and happy travels.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2017
Hotel was good, front desk staff was rude when asked to change from double to king that had been reserved.
Comment from Hotel Management
Dec 13, 2017 by HiltonTracie, Hotel Management
Thank you for choosing to stay with us. We appreciate you taking time to write a review and will share your comments with our team members on how to improve our guest relations. We wish you safe travels.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

Bed

Posted Dec 11, 2017
When I reserved the room for two adults I chose a room with a king bed. I was given a room with two double beds. And they were uncomfortable.
Comment from Hotel Management
Dec 13, 2017 by HiltonTracie, Hotel Management
Thank you, Ken, for taking time to let us know what we can improve. We appreciate your comments and will share those with our team members. We wish you safe travels.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 6, 2017
Great location for rock & roll race, Alamo and river walk but if you are staying on the river side stay very high as the party goes well past midnight and we could hear it in the 8th floor but hotel was great and moved us to floor 21 at 11pm so we could get some rest before running the race
Comment from Hotel Management
Dec 10, 2017 by HiltonTracie, Hotel Management
Thank you for staying with us during this year's Rock 'n' Roll Marathon! We're glad to have helped you get the necessary rest and hope you did well in the race. We appreciate the comments which will be shared with our team members.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice hotel, great location

Posted Dec 4, 2017
Every time I travel to San Antonio, I stay at the Hilton Palacio del Rio. It has a great atmosphere, great location and a very customer friendly staff.
Comment from Hotel Management
Dec 10, 2017 by HiltonTracie, Hotel Management
Dear Josh, We greatly appreciate you choosing to stay with us. Your compliments are appreciated and will be shared with our Team Members. See you next time! Until then, we wish you happy travels!
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Tx

Beautiful building with unique history

Posted Nov 27, 2017
Pros: Staff was accommodating and kind
Location: Close to good restaurants on Riverwalk and street level. Close to Briscoe Western Museum, and shopping.
Lovely facility, nice rooms and beds. A great location; easy access to Riverwalk activities AND San Antonio attractions & shopping. One single drawback- we were on eleventh floor and street noise was disturbing at night.
Comment from Hotel Management
Dec 10, 2017 by HiltonTracie, Hotel Management
Dear Ronda, Thank you for taking time to let us know what we got right and where we can improve. Please accept our apologies for the excitement of being located in the heart of downtown, and it's something we will share with our teams to improve on. We wish you safe travels!