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Reviews of Hilton Palacio Del Rio

Hilton Palacio Del Rio
200 S Alamo St, San Antonio, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 916 out of 1490 reviews" "
Rating 8 - Good. 317 out of 1490 reviews" "
Rating 6 - Okay. 137 out of 1490 reviews" "
Rating 4 - Poor. 74 out of 1490 reviews" "
Rating 2 - Terrible. 46 out of 1490 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Magaly, pembroke pines

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very professional and accommodating, building is beautiful.
Stayed 1 night in Mar 2024

8/10 Good

Chris

Traveled with family
Liked: Property conditions & facilities
Too noisy on the 14th floor. Excessive parking fee. Never again.
Stayed 2 nights in Mar 2024

10/10 Excellent

veronica

Liked: Cleanliness, property conditions & facilities
We always have a great stay !
Stayed 2 nights in Mar 2024

8/10 Good

Eustacio

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

James, huntington

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Always a pleasure. The staff are all so courteous
Stayed 2 nights in Feb 2024

6/10 Okay

Raymond

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Very close to the construction area.
Stayed 2 nights in Mar 2024

10/10 Excellent

Maria Franciska

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy to get around
Stayed 2 nights in Mar 2024

10/10 Excellent

Ingrid

Liked: Cleanliness, property conditions & facilities
N/A
Stayed 1 night in Feb 2024

4/10 Poor

Martha

Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Vickie

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Marc

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice room and good accomodations
Stayed 1 night in Feb 2024

10/10 Excellent

SanJuanita

Traveled with partner
Liked: Amenities, property conditions & facilities
It was really good, but the last day was so dusty
Stayed 2 nights in Feb 2024

10/10 Excellent

Lenae

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Emad

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great family hotel
Stayed 1 night in Feb 2024

8/10 Good

Temple

Liked: Cleanliness, property conditions & facilities
Excellent service & communication
Stayed 2 nights in Feb 2024

10/10 Excellent

Joey

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay on the Riverwalk!
Stayed 3 nights in Feb 2024

6/10 Okay

darryl

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Over priced, room service menu seriously lacking, parking way over priced
Stayed 2 nights in Feb 2024

10/10 Excellent

Rand

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Juan

Stayed 1 night in Feb 2024

10/10 Excellent

Amy

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Carrie

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful. Just off the river walk during the holidays. Celebrated our anniversary here.
Stayed 1 night in Dec 2023

10/10 Excellent

Selene

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 1 night in Jan 2024
Response from Elvira on Jan 28, 2024
We appreciate your feedback. It brings us great joy to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon.

6/10 Okay

Maria

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very pleased with the location of the hotel. Close to everything , no need to rent a car. I wish the hotel offered complimentary coffee in the lobby, otherwise the room was comfortable and clean. The housekeeping staff were super polite and pleasant.
Stayed 4 nights in Jan 2024
Response from Elvira on Jan 28, 2024
I'm glad to hear that you were pleased with the location of the hotel and found it convenient to be close to everything without the need for a car. It's unfortunate that the hotel didn't offer complimentary coffee in the lobby, but it's great to know that the room itself was comfortable and clean. Thank you for sharing your positive feedback, and we hope to welcome you back in the future.

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, property conditions & facilities
A lot of construction across the street, so a lot of noise, but nights were quiet… great dining options and very friendly and helpful staff!
Stayed 3 nights in Jan 2024

10/10 Excellent

Aracely

Traveled with family
Stayed 1 night in Jan 2024

10/10 Excellent

David

Stayed 4 nights in Jan 2024

10/10 Excellent

Jonathan

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was centrally located for what we needed. Staff was very friendly. The only down side for us was some ascetic issues. It looked like in several areas, they had replaced some placards on elevator door jams. However they failed to paint them, so it looked rather tacky. It was not the Hilton standard that I have seen.
Stayed 2 nights in Jan 2024

10/10 Excellent

Mimi

Traveled with partner
Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Bruce

Stayed 3 nights in Jan 2024

10/10 Excellent

Evenisse

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Elvira on Jan 16, 2024
We appreciate your feedback. It brings us great joy to hear that your stay with us was enjoyable.

8/10 Good

Eliseo

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Liked that it was on the Riverwalk
Stayed 1 night in Jan 2024

10/10 Excellent

Rosemary

Traveled with group, Business traveler
Stayed 2 nights in Jan 2024

10/10 Excellent

Aaron

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Elvira on Jan 16, 2024
We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay!

8/10 Good

Vernon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient for attending Alamo Bowl.
Stayed 3 nights in Dec 2023

10/10 Excellent

Paul

Stayed 2 nights in Dec 2023

10/10 Excellent

Neal

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Bret

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Perry

Traveled with group
Liked: Amenities, property conditions & facilities
The receptionist when we arrived wasn't very friendly. We arrived about 15 minutes before we were supposed to check in. The receptionist said he would gladly check us in and proceeded. He said we were good to go but our room would not be ready for another 30 minutes. He continued to check us in and said we were good to go and kind of walked away from us. He did not give us our keys and when we asked about them, he was pretty rude and snickered at us and said we wouldn't get our keys until the room was clean. 10 minutes later (5 minutes before we were supposed to check in) we received a message stating our room was clean. We walked to the counter and the receptionist didn't say a word and handed me the room key. When we went to our room, there wasn't a cleaning cart in sight, which made me believe the room was ready well before we went up. Then whole experience of checking in felt rude and unprofessional. Great room! Great location! Other than the receptionist, highly recommend!
Stayed 1 night in Dec 2023

4/10 Poor

Marie

Traveled with family
Liked: Cleanliness
Disappointed
The cleanliness of room and property was not the problem. The weather became wet and chilly and we decided to stay in but the TV kept going out and a technician was called in 3 times. Guests make sure you let the front desk know before you get your key and go upstairs to relax. You will need a code to watch Youtoube or Neflix or anything else. You would think that a luxury hotel like this would take care of all the codes and what have you? It is a beautiful hotel otherwise.
Stayed 2 nights in Dec 2023
Response from Richard on Dec 27, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. However, we are saddened to hear about the issues you experienced with your TV. This is not customary of the quality of service or the room condition we strive to provide to our valued guests such as yourself and we appreciate the opportunity to further improve. If your travels ever bring you back to San Antonio, we would appreciate another opportunity to better serve you.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, great view from the room of the Riverwalk. Convenient to restaurants and shopping. Will be back!
Stayed 1 night in Dec 2023
Response from Elvira on Dec 27, 2023
We appreciate your feedback. We are delighted to hear that you had a good experience during your stay with us. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Aiman

Stayed 2 nights in Dec 2023
Response from Elvira on Dec 27, 2023
We appreciate your feedback. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

kenny

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Elvira on Dec 25, 2023
We appreciate your feedback. It brings us great joy to hear that your stay with us was enjoyable. We look forward to welcoming you back in the future!

6/10 Okay

Michael

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Richard on Dec 24, 2023
We're sorry to see the 6-star rating, Michael. Please reach out to us. We would love to learn more details about your stay and how we can improve. Thanks for taking the time to give us your review.

10/10 Excellent

Sarah, Diboll

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly and attentive staff
Stayed 2 nights in Dec 2023
Response from Elvira on Dec 25, 2023
Thank you for taking the time to complete our survey and for providing such positive feedback. We are delighted to hear that you had a good experience during your stay with us.

4/10 Poor

Joe

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I don’t like this place because the parking is 50 dollars for night
Stayed 1 night in Dec 2023

10/10 Excellent

Rhonda, Cypress

Stayed 1 night in Dec 2023

10/10 Excellent

Herman

Stayed 2 nights in Dec 2023
Response from Elvira on Dec 25, 2023
We appreciate your feedback. It brings us great joy to hear that your stay with us was enjoyable. Our team strives to offer exceptional service and amenities to all guests, and we are thrilled to know that we succeeded during your visit.

10/10 Excellent

Brandon

Stayed 2 nights in Dec 2023
Response from Elvira on Dec 25, 2023
We appreciate your feedback.