Ratings based on 2,883 Verified Reviews

3.6 out of 5
69% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from El Paso, TX

Great for SA Fiesta!

Posted Apr 24, 2018
Pros: close to market square
Cons: free breakfast
I thought breakfast was included? Love the free parking, please continue!
4 out of 5
Recommended
for Everyone
by A verified traveler

Helpful Staff

Posted Apr 20, 2018
Everyone we encounter on our trip was friendly and helpful. thank you
Comment from Hotel Management
Apr 20, 2018 by Ben, General Manager, Hotel Management
We appreciate your feedback regarding your recent stay. We hope to have the pleasure of hosting you again. Safe travels,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Apr 14, 2018
Close to downtown, clean large rooms. Friendly staff
Comment from Hotel Management
Apr 17, 2018 by Ben, General Manager, Hotel Management
Thank you! We appreciate your feedback . Safe travels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 9, 2018
Clean and nice atmosphere. Walking distance to market
Comment from Hotel Management
Apr 9, 2018 by Ben, General Manager, Hotel Management
Thank you Rob, we are pleased that you enjoyed your stay with us. We hope to have the pleasure of hosting you again. Safe travels.
1 out of 5
by A verified traveler from Colorado

Posted Apr 8, 2018
Pros: NOTHING
They did not gave my the room with the amenities I booked, and I also have a charge of over 200 dollars in my card that I do not recognize. I pre paid my room with Expedia.
Comment from Hotel Management
Apr 17, 2018 by Ben,General Manager, Hotel Management
We appreciate your feedback and apologize for the inconveniences you experienced.
3 out of 5
Recommended
for Everyone
by A verified traveler

Final Four stay

Posted Apr 8, 2018
Very doable walk to downtown and the Alamodome. Free breakfast everyday was convenient and very good. Room was not in the best condition-dirty carpet, mold on the bathroom ceiling (no fan) and squishy bottomed tub that it made it hard to stand in.
Comment from Hotel Management
Apr 9, 2018 by Ben, General Manager, Hotel Management
We appreciate your feedback regarding your recent stay. We will be sharing your comments with the appropriate departments. Safe travels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay

Posted Apr 8, 2018
Very nice hotel with friendly staff located within walking distance of the city attractions.
Comment from Hotel Management
Apr 9, 2018 by Ben, General Manager, Hotel Management
We are pleased that you enjoyed your stay with us. We hope to have the pleasure of hosting you again. Safe travels.
2 out of 5
by A verified traveler

Dirty

Posted Mar 30, 2018
Pros: Location, shuttle drivers
Cons: Everything, Everything can be improved.
Location: Utilize the free shuttle!
The first room we were shown to had unclean linen. The room looked "guest-ready" from a quick glance but the sheets had obviously been slept in. The next room had a terrible odor. And the rooms we settled with were dank and gross but not as bad as the others. I couldn't wait for that trip to be over.
Comment from Hotel Management
Apr 2, 2018 by Ben, General Manager, Hotel Management
Thank you for your feedback. Safe travels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 28, 2018
Excellent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Comment from Hotel Management
Mar 28, 2018 by Ben, General Manager, Hotel Management
Wow! We are so pleased that you enjoyed your stay with us. We look forward to the opportunity to host you again. Safe travels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel.

Posted Mar 27, 2018
Very professional staff. Awesome location. Very clean and comfortable.
Comment from Hotel Management
Mar 28, 2018 by Ben, General Manager, Hotel Management
Thank you, we are pleased that you enjoyed your stay with us. We hope to have the opportunity to host you again. Safe travels.