Ratings based on 1,123 Verified Reviews

4.1 out of 5
81% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
Love+the+location.+Have+stayed+many+times+and+this+hotel+hits+the+mark+each+time.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the river walk!

Posted Jul 9, 2017
Very nice and would stay again! Very clean and close to lots of eating places!
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Smith, Arkansas

excellent location

Posted Jul 1, 2017
Pros: location & convenience to river walk attractions
Location: Alamo, river walk & shops
hotel staff & restaurant excellent Room was clean & pleasant
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Great Location

Posted Jun 14, 2017
Pros: The location to river walk
Cons: The hotel staff, the breakfast buffet
Location: River walk
The balcony room was nice, and the hotel was convenient to all the river walk restaurants. The hotel staff was okay, but needs to work on taking care of their guest. The breakfast could have been better, and to have the restaurant not so cold. By the time we got back to our table, our meal was cold. Need to have a talk with the young male host, that wears glasses. He sat me and my husband down at our table, then 5 minutes later while we were in the buffet line, he clears our table and sits another young couple down and throws away our $20.00 voucher. Our waiter sees this and acknowledges this to me, but does nothing to stop him. So after returning to our once reserved table, we then were escorted to another table. Our waiter told me that the host is getting us another voucher, not true! We ate, and then after waiting, we finally walked up the host and asked about our $20.00 coupon voucher. He gave us a typical millennial response, and then called the front desk for us. So apparently nothing was being taken care of the whole time we were waiting, by the waiter or the host. So I just told him that I will go up to the front desk and I can do it a lot faster than you can. Staying at this hotel, you can clearly see that the employees work here for a job only and not to make a career out of it!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Baytown, Texas

Just Right

Posted Jun 4, 2017
Pros: The quiet, private balcony.
We had a private balcony facing the Riverwalk, on a quiet section, away from the main attractions. The room was quiet, and comfortable.
3 out of 5
by A verified traveler

Nice hotel, location not so nice.

Posted Jun 2, 2017
Hotel staff were all very friendly and helpful. The restaurant wait staff were great and food was excellent. Quick access to the Riverwalk. Stepped outside the hotel the first night and approached three times by vagrants wanting money and encountered a male passed out on sidewalk within first three blocks from hotel. Area did not feel safe after dark. Would not recommend due to area safety.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chico, TX

Nice hotel right on the river walk

Posted May 19, 2017
The staff was great and was very helpful. Would stay again
5 out of 5
by David

Mother's day weekend

Posted May 16, 2017 on Hotels
Loved the location, the staff was very friendly and the hotel was nice.
5 out of 5
by A verified traveler

Posted May 15, 2017 on Hotels
The hotel and staff were great.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel centrally located !!

Posted May 9, 2017
Beds are too hard for me but I just put extra blankets under me ! The cleaning people didn't sweep during our stay there for 4 nights but other than that it's a wonderful hotel !