Ratings based on 1,168 Verified Reviews

4.1 out of 5
80% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Plano, Texas

On the Riverwalk

Posted Dec 2, 2017
Pros: The staff was really great, on the river, close to everything.The room was new, looked onto the river.
Cons: Floors in the room need to be mopped, better pillows and mattress.
Location: On the riverwalk. Close to restaurants, the Alamo, missions, and the Rivercenter mall.
I would haven give a 5 all the way across the board, if not for a couple of things. The room was beautiful, newly renovated it seemed. We were excited that we had a small terrace with chairs and a table to sit and view the river. However, there is construction of a hotel right across from our room on the river, but the noise wasn't that bad, and we did utilize the terrace. As I said, the room was beautiful, the floors are a wood-look vinyl, no big deal, however, housekeeping hasn't mopped the floor in sometime. The bottom of our feet were dirty after stepping out of the shower and walking to the bed. The mattress wasn't the best, nor the pillows, we did take our own so that helped. The bathroom was clean, all the toiletries we needed. The staff was great! Check-in was great, valeting the car went great, and the staff at the Windows Restaurant were wonderful, plus the food was very good, even room service was speedy and the wait person was very sweet. As I said, the floor needed to be mopped, better mattress and pillows, and there would be a 5 for this hotel. It is close to everything, so that is another plus!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 29, 2017
The hotel was great my only complaint is. There was a street contraction going on and they were loud I had a hard time going to sleep. I wish I had ear plugs with me.
5 out of 5
Recommended
for Everyone
by A verified traveler from texas

Direct access to Riverwalk, close to everything

Posted Nov 27, 2017
Love staying here, breakfast is awesome, valet parking makes everything so much better too
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 7, 2017
Great location! I would stay there again for sure.
4 out of 5
by A verified traveler from Houston TX

Fine overall.

Posted Sep 28, 2017
I got the wrong bed, which is fine but the website needs more clarity, like "if you get a standard room you get what we have ready for you" or "parking will be $25 bucks per night" or "no free breakfast" other than that everything was fine. I wouldn't book a room again at holiday inn though. I will stick to Marriott.
4 out of 5
Recommended
for Everyone
by A verified traveler from TX

Room view

Posted Sep 18, 2017
Nice view of the room to river walk. The room was clean, the front desk service was really attentive. It was late in night and they help us.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 10, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice closet river walk

Posted Sep 10, 2017 on CheapTickets
It was great place to stay close to the river would stay there again parking could be better .more active bar would be great. BUT Close To Everything
5 out of 5
by David

This traveler left a rating score only Posted Sep 5, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from The Woodlands, Texas

Posted Sep 5, 2017 on Orbitz
Very nice, quick check-in, quiet spacious room, very clean.