Ratings based on 1,262 Verified Reviews

4.4 out of 5
91% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Reasonable price 2 blocks from Riverwalk

Posted Sep 19, 2017
Nice place, good breakfast and great location. Well equipped kitchenette which we didn't use. Clean, and the pull out sofa was comfy!!
Comment from Hotel Management
Sep 22, 2017 by General Manager, Hotel Management
Great, thank you!
4 out of 5
by A verified traveler from Houston

Great staff!

Posted Sep 4, 2017
This hotel was ok. My partner and I are allergic to pet dander and we could tell pets had been in our room. The shower was a little dirty but nothing we couldn't handle. The staff was wonderful!
Comment from Hotel Management
Sep 22, 2017 by General Manager, Hotel Management
Great review, thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City

Nice hotel for a long stay

Posted Aug 26, 2017
The hotel was very comfortable and being dog friendly is a perk. The bad part is there is nowhere on site to take the dogs outside and you have to walk a block to a park that is not so safe at certain times of the day. Hotel staff were great!
Comment from Hotel Management
Sep 1, 2017 by General Manager , Hotel Management
Thanks for the feedback! There is a park about a block away next time your in town. Your dog would love it.
4 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Nice hotel in downtown San Antonio

Posted Aug 24, 2017
Pros: Less expensive than the luxury resort hotels yet comfortable and had cooking facilities
Cons: Shuttle service to get to the grocery store and airport would be nice. My bathroom door would not remain open and the ventilation fan was on constan.
Location: Downtown San Antonio, with the shops, restaurants, theaters, Riverwalk and all benefits of a downtown area
Very convenient location within a block of the workshop I was attending. Nice accommodations with kitchen facilities as well as a sitting area. Although the kitchen does not have a stove, there was the ability to have a hotplate upon request. Front desk staff was pleasant and helpful.
Comment from Hotel Management
Sep 1, 2017 by General Manager , Hotel Management
Thank you for the feedback! It's appreciated.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel and close to the Riverwalk

Posted Aug 23, 2017
It was a wonderful experience all around! Nice clean hotel and courteous staff.
Comment from Hotel Management
Sep 1, 2017 by General Manager , Hotel Management
Great!
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to the Alamo

Posted Aug 19, 2017
We only visited for 2 days so the room was big enough and good enough for the 2 days. I don't recommend it for week long stay with kids. Other than the carpet needing some TLC it was a good stay and clean. I would return for a short stay again and stay there.
Comment from Hotel Management
Sep 1, 2017 by General Manager , Hotel Management
Nice review, thanks!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
the only issue I have is, when booked 2 NON-SMOKE rooms and on the WEB site it has stated that guarantee that I will have the NON-SMOKE rooms with late check in. But when I checked in I was told that only rooms were available are 2 SMOKE rooms and all NON-SMOKE rooms were taken. My only options were stay in smoke rooms or find a new hotel, at mid-night I have no way to find 2 rooms at another location. So I took the rooms for that night with a 13 years old daughter, parents and my spouse. The only good thing is the hotel was able to manage to move all 5 of us to NON-SMOKE rooms for the next night. It has a misrepresentation on website with the word GUARANTEE you will have the rooms you reserved.
Comment from Hotel Management
Sep 1, 2017 by General Manager , Hotel Management
We apologize for the inconvenience you encountered. I can assure you we do our best to accommodate all requests. I sorry we fell short.
4 out of 5
Recommended
for Families
by A verified traveler from Manchester, England

Posted Aug 17, 2017
Pros: Really near the center.
Cons: Microwave reheatable elements of breakfast. Not really enough seats for a busy breakfast
Recently updated site. The pool is very small.. The centre and major interstates are all having major roadworks, allow extra time to ensure you arrive on time. Do t miss the walk around the river walk.
Comment from Hotel Management
Sep 1, 2017 by General Manager , Hotel Management
Thanks for the review. We appreciate it.
3 out of 5
by A verified traveler

Will never stay here again.

Posted Aug 11, 2017
The best thing about this hotel was the staff and unfortunately that's just not enough to bring my business back nor recommend to anyone.
Comment from Hotel Management
Sep 3, 2017 by General Manager , Hotel Management
I'm very sorry that you did not enjoy the hotel. This is not the norm and I again apologize that we fell short.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pecos, TX

Great Location

Posted Jul 28, 2017
Nice hotel. The price was excellent! The location was convenient to all locations on the Riverwalk. It was close to I-10 so travel to Six Flags was easy!
Comment from Hotel Management
Aug 8, 2017 by General Manager, Hotel Management
Great review, thanks!