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Reviews of Hotel Gibbs Downtown Riverwalk

3.5 out of 5
Hotel Gibbs Downtown Riverwalk
105 N Alamo, San Antonio, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1808 out of 2755 reviews" "
Rating 8 - Good. 624 out of 2755 reviews" "
Rating 6 - Okay. 186 out of 2755 reviews" "
Rating 4 - Poor. 87 out of 2755 reviews" "
Rating 2 - Terrible. 50 out of 2755 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tiffany

Liked: Cleanliness, property conditions & facilities
Great property! Would stay again anytime!
Stayed 1 night in Apr 2024

10/10 Excellent

Gül

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
A nice historical building. It was really a nice location, close to everything in walking distance.
Stayed 1 night in Apr 2024
Response from Heather R on Apr 24, 2024
Thank you for your 5/5 star- rating. We are happy to hear you enjoyed your visit with us, thank you for staying with us!

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location to explore San Antonio! Right across from the Alamo and walking distance to a majority of the major attractions in area. Friendly staff, free breakfast, and rooms with character. Will stay again!
Stayed 3 nights in Apr 2024
Response from Heather R on Apr 24, 2024
Thank you for your 5/5 star- rating. We are happy to hear you enjoyed your visit with us, thank you for staying with us!

10/10 Excellent

Raul

Liked: Cleanliness, amenities, property conditions & facilities
I loved the old style of the building
Stayed 1 night in Apr 2024
Response from Heather R on Apr 24, 2024
Raul, thank you for taking the time to leave us a review!

10/10 Excellent

Debra, Redding

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed staying at this hotel. You can see The Alamo right outside the windows! The beds and the lighting were fantastic! The staff was really helpful. And the breakfast was fabulous!! It's a winner!
Stayed 1 night in Apr 2024
Response from Heather R on Apr 24, 2024
Thank you for your 5/5 star- rating. We are happy to hear you enjoyed your visit with us, thank you for staying with us!

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel location is great. It's a bit old, but clean and comfortable. The staff was very friendly and accommodating. I would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Heather on Apr 23, 2024
Thank you for taking the time to leave us a review, Jennifer!

10/10 Excellent

Kyle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was not a large change hotel. Quiet, easy to get to River Walk, Alamo, and all of Houston Street. Lover the old look of the property but nice clean rooms.
Stayed 3 nights in Apr 2024
Response from Heather on Apr 23, 2024
Thank you for your 5/5 rating, Kyle!

10/10 Excellent

Michelle

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Heather on Apr 23, 2024
Thank you for your 5/5 rating, Michelle!

10/10 Excellent

Andrew

Stayed 2 nights in Mar 2024
Response from Heather on Apr 23, 2024
Thank you for your 5/5 rating, Andrew!

10/10 Excellent

Karee

Traveled with partner
Liked: Cleanliness, property conditions & facilities
A neat historic hotel. Rooms are small but comfortable and to be expected for landmarks such as this.
Stayed 1 night in Apr 2024
Response from Heather on Apr 23, 2024
Thank you for a 5/5 rating, Karee!

10/10 Excellent

Lisa

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Heather on Apr 23, 2024
Thank you for a 5/5 rating, Lisa!

10/10 Excellent

Eduardo

Traveled with family and small children, Traveled with family
Liked: Cleanliness
It so pretty in the property. But parking is limited and expensive. Also so many homeless literally right out the door
Stayed 1 night in Apr 2024
Response from Heather on Apr 23, 2024
Thank you for a 5/5 rating, Eduardo!

10/10 Excellent

angelina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
very nice rooms & amazing breakfast
Stayed 1 night in Apr 2024
Response from Heather on Apr 23, 2024
Thank you for a 5/5 rating, angelina!

10/10 Excellent

Brianna

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love the rooms perfect size for us and just a few minute walk to the river walk!!
Stayed 2 nights in Apr 2024
Response from Heather on Apr 23, 2024
Thank you for a 5/5 rating, Brianna!

10/10 Excellent

Mendell

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Heather on Apr 23, 2024
Thank you for a 5/5 rating, Mendell!

4/10 Poor

MARIA

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Our room has some kinda fly’s or mosquitoes also our rental vehicle was vandalized
Stayed 3 nights in Apr 2024
Response from Heather R on Apr 17, 2024
Thank you for your feedback. We do apologize for the insects you found. This will be shared with our team, we also are not aware of any vandalized vehicles, please give us a call so we can know what occurred. Thank you!

6/10 Okay

Christyn

Liked: Cleanliness, amenities, property conditions & facilities
Property is historic, beautiful, and well kept. Parking is horrible, expensive, and incredible unsafe.
Stayed 4 nights in Apr 2024
Response from Heather R on Apr 17, 2024
Hello Christyn, thank you for your 3/5-star rating! we do have the valet service listed for 42.00 nightly plus taxes. This service offers in and out privileges that nearby lots do not offer, we do apologize for any inconveniences. Thank you for staying with us!

6/10 Okay

Nellia

Traveled with partner
Liked: Property conditions & facilities
The Hotels location was great. Close to everything downtown. Pictures of room online do not reflect what they actually look like. Very tiny and need a bit of repair and updating. Bed is comfortable, staff very nice and helpful. Daily breakfast which is a plus. Pricey parking. Overall it was an enjoyable stay.
Stayed 4 nights in Apr 2024
Response from Heather R on Apr 17, 2024
Thank you for staying with us we appreciate the rating!

6/10 Okay

Stuart

Traveled with family
Liked: Cleanliness, property conditions & facilities
The hotel is a lovely, historical building one minute walk from The Alamo and two minutes to Riverwalk. The staff were very friendly. What we didn't like was the unexpected, pricey valet service; there is no hotel parking. Also, room service was poor. On our first morning, it was non-existent, but we did sleep in late. On the second morning, I requested room service, but they only made the bed; no clean towels, no bins emptied, no coffee refill, no new TP.
Stayed 3 nights in Apr 2024
Response from Heather R on Apr 17, 2024
Thank you for your feedback. We are happy to hear you enjoyed your visit with us, we do apologize for the service you experienced. We do only offer valet service with ins and out privileges, you can find this information under hotel services and amenities. Thank you for staying with us.

8/10 Good

Vivian

Traveled with family
Liked: Cleanliness
Very old building converted to modern needs.
Stayed 1 night in Apr 2024
Response from Heather R on Apr 16, 2024
Thank you for staying with us we appreciate the rating!

10/10 Excellent

Heather

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Heather R on Apr 17, 2024
Thank you for staying with us we appreciate the rating!

10/10 Excellent

Bilma

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to Riverwalk, restaurants, other tourist attractions. Could see the Alamo from my window.
Stayed 4 nights in Apr 2024
Response from Heather R on Apr 16, 2024
Thank you for your 5/5 star- rating. We are happy to hear you enjoyed your visit with us, thank you for staying with us!

10/10 Excellent

Bashar

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The valet option is amazing!
Stayed 2 nights in Apr 2024
Response from Heather on Apr 23, 2024
Thank you for your 5/5 rating, Bashar!

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place to stay and so historic. Would definitely go back
Stayed 1 night in Apr 2024
Response from Heather R on Apr 15, 2024
Thank you for your 5/5 star- rating. We are happy to hear you enjoyed your visit with us, thank you for staying with us!

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This location is very conveniently located for parking and walking to the Alamo and the River walk. The happy hour , within the hotel for a beer or glass of wine is really nice and the breakfast buffet in the morning was great. This was a great spot to stay while visiting San Antonio.
Stayed 1 night in Apr 2024
Response from Heather R on Apr 15, 2024
Thank you for your 5/5 star- rating. We are happy to hear you enjoyed your visit with us, thank you for staying with us!

8/10 Good

Cheryl

Traveled with partner
Liked: Cleanliness
Loved the atmosphere of the Hotel Gibbs. Staff was friendly. I am disappointed in the cleanliness of the room. I reported hair on the shampoo bottle and makeup splatters on the frame of the bathroom mirror, light switches had not been cleaned. The front desk clerk noted it for the cleaning staff and apologized. Honestly underwhelmed with that response.
Stayed 1 night in Apr 2024
Response from Heather R on Apr 15, 2024
Thank you for your 4/5 star- rating. We are happy to hear you enjoyed your visit with us, we do apologize for the cleanliness you experienced. This was shared with our team to ensure it does not occur again. Thank you for staying with us!

8/10 Good

Joanne

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Heather R on Apr 15, 2024
Thank you for staying with us we appreciate the rating!

10/10 Excellent

Debora

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Liked the uniqueness of the hotel. How that they kept the era. It almost felt like going back in time.
Stayed 1 night in Mar 2024
Response from Heather R on Apr 15, 2024
Thank you for your 5/5 star- rating. We are happy to hear you enjoyed your visit with us, thank you for staying with us!

2/10 Terrible

Javier

Disliked: Cleanliness, property conditions & facilities
Old and dirty. Got the executive room got a dungeon instead. One window faced a dark spooky wall the other window faced the roof.
Stayed 2 nights in Apr 2024
Response from Heather R on Apr 15, 2024
Thank you for staying with us. I'm sorry you had some issues during your stay. Please give us a call so we can understand what occurred, thank you!

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Located across from the Alamo this historic hotel was amazing. Super clean and friendly staff. We can't wait to stay here again!
Stayed 1 night in Apr 2024
Response from Heather R on Apr 15, 2024
Thank you for your 5/5 star- rating. We are happy to hear you enjoyed your visit with us, thank you for staying with us!

10/10 Excellent

Bob

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great place to stay for The Alamo and Riverwalk
Stayed 1 night in Apr 2024
Response from Heather R on Apr 11, 2024
Thank you for staying with us we appreciate the rating!

10/10 Excellent

Norma

Liked: Amenities
Great place
Stayed 1 night in Apr 2024
Response from Heather R on Apr 15, 2024
Thank you for staying with us we appreciate the rating!

10/10 Excellent

Dulcie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, cool interior once an office building and they left a lot of the old charm. Could see Alamo from room, close to everything you need. Full breakfast which was great. Would come back.
Stayed 2 nights in Apr 2024
Response from Heather R on Apr 11, 2024
Thank you for your 5/5 star- rating. We are happy to hear you enjoyed your visit with us, thank you for staying with us!

8/10 Good

Norris

Stayed 3 nights in Apr 2024
Response from Heather R on Apr 15, 2024
Thank you for staying with us we appreciate the rating!

10/10 Excellent

Azyanna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I don’t really write reviews but we loved it here. I came here with my 4m/o and two friends of mine. All of the staff were so nice and always helped out when needed. My favorite was the valet (Jose) who is just amazing. I even got to take a Little walk w him! I hope I get to see him again cause I didn’t get to say bye! The rooms were nice and a good size. I loved how big the big the windows were. I could see the Alamo right outside.this is getting a little long so 10/10 I loved it.
Stayed 2 nights in Apr 2024
Response from Heather R on Apr 10, 2024
Thank you for your 5/5 star- rating. We are happy to hear you enjoyed your visit with us, thank you for staying with us!

2/10 Terrible

Javier

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Heather R on Apr 11, 2024
Thank you for staying with us. I'm sorry you had some issues during your stay. Please give us a call so we can understand what occurred, thank you!

4/10 Poor

Joshua

Traveled with family and small children, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The rooms are filthy, there is dirt buildup on the doors, what appeaered to be urine that had dripped down the wall in the batroom, shower had soap scum buildup all alond the outter tiles, the sheets and pillowcases had stains, the headboard had stains (very nasty) the rooms smell they are hot as ac didn't work, the beds are NOT pillowtop as described they are lumpy prison mattresses on a piece of plywood and all of this after the man at the front desk spent 15 minutes being extra rude yelling from the desk in our face and down the lobby complaining and chastising us because we arrive after midnight despite numerous attempts to phone the hotel with no one answering but he wouldnt stop yelling to hear that he did it to another couple right after us, al.ost as if he rook pride in it and im sorry if you take pride in anything thats hurting your guests that have driven 6-7 hours to arrive you are definitely falling behind in the hospitality industry because there are places within the same block that will treat you above and beyond hospitality expectations. I do not recommend staying here. Save your money and stay at a hotel that is nice. The photos online are a dupe. Stay at the Westin, the Drury or Courtyard for the same price and they are not like the Gibbs.
Stayed 1 night in Apr 2024
Response from Heather R on Apr 10, 2024
We truly apologize for not meeting your expectations and appreciate your feedback. You will be reached by management. Thank you!

8/10 Good

Carlos

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Heather R on Apr 10, 2024
Thank you for staying with us we appreciate the rating!

10/10 Excellent

Olga

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Gibbs Hotel is definitely a place I want to visit again. It was a quiet area, very close to the Alamo and riverwalk, the hotel had a nice modern style, while still holding on to restore items from when the hotel open. 10/10.
Stayed 1 night in Apr 2024
Response from Heather R on Apr 10, 2024
Thank you for your 5/5 star- rating. We are happy to hear you enjoyed your visit with us, thank you for staying with us!

10/10 Excellent

Kendrik

Liked: Cleanliness, property conditions & facilities
The decor was very nice
Stayed 1 night in Apr 2024
Response from Heather R on Apr 10, 2024
Thank you for staying with us we appreciate the rating!

10/10 Excellent

Kley

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was walking distance to everything we wanted to do! The staff in the front were kind and helpful. We will be going back again!
Stayed 1 night in Apr 2024
Response from Heather R on Apr 10, 2024
Thank you for your 5/5 star- rating. We are happy to hear you enjoyed your visit with us, thank you for staying with us!

10/10 Excellent

Kenneth, Raleigh

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything is great
Stayed 1 night in Apr 2024
Response from Heather R on Apr 8, 2024
Thank you for staying with us we appreciate the rating!

10/10 Excellent

Gustavo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel to stay at. The breakfast was incredible. Will be staying there again.
Stayed 2 nights in Apr 2024
Response from Heather R on Apr 8, 2024
Thank you for staying with us we appreciate the 5/5-star rating!

10/10 Excellent

Rhonda

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the beautiful property. Great breakfast and refreshing fruit infused water at the front desk. Old fashioned flair from preserved parts of hotel, but absolutely loved the updated, comfortable accommodations. Was a fabulous stay!
Stayed 1 night in Apr 2024
Response from Heather R on Apr 8, 2024
Thank you for your 5/5 star- rating. We are happy to hear you enjoyed your visit with us, thank you for staying with us!

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Stayed here for wine fest even though we’re local. Great location right next to the alamo and short walk to riverwalk for dining and drinks. Bed was a little uncomfortable but overall the hotel and room was super clean. No major complaints. We attempted the breakfast but wasn’t very appealing so we opted out.
Stayed 1 night in Apr 2024
Response from Heather R on Apr 8, 2024
Thank you for your 5/5 star- rating. We are happy to hear you enjoyed your visit with us, thank you for staying with us!

10/10 Excellent

Abigail

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay. Staff were friendly and room was clean. Very cool vibe to the hotel as well. Very much appreciated the complimentary shampoo and conditioner!
Stayed 1 night in Apr 2024
Response from Heather R on Apr 8, 2024
Thank you for your 5/5 star- rating. We are happy to hear you enjoyed your visit with us, thank you for staying with us!

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
they were so VERY nice. Everyone the valets, the maid, the front desk, everyone was so pleasant and in todays' i don't care about anyone attitude, it made our stay feel personal and special.
Stayed 1 night in Apr 2024
Response from Heather R on Apr 8, 2024
Thank you for your 5/5 star- rating. We are happy to hear you enjoyed your visit with us, thank you for staying with us!

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, property conditions & facilities
Staff was very friendly, accommodating, and helpful. You can walk to the Alamo, river walk, and plenty of shops and restaurants.
Stayed 2 nights in Mar 2024
Response from Heather R on Apr 6, 2024
Thank you for your 5/5 star- rating. We are happy to hear you enjoyed your visit with us, thank you for staying with us!

10/10 Excellent

Devon

Business traveler
Liked: Cleanliness, property conditions & facilities
Enjoyed my 4th stay.
Stayed 3 nights in Mar 2024
Response from Heather R on Apr 8, 2024
Thank you for staying with us we appreciate the rating, we can't wait to welcome you back!

8/10 Good

Hong

Liked: Cleanliness, property conditions & facilities
Convenient location
Stayed 2 nights in Mar 2024
Response from Heather R on Apr 8, 2024
Thank you for staying with us we appreciate the 4/5-star rating!