Ratings based on 4,128 Verified Reviews

4.3 out of 5
85% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Mont Belvieu, TX

Beautiful Hotel

Posted Sep 19, 2017
Very nice hotel. Great location. Wonderful, friendly staff.
3 out of 5
by A verified traveler

Posted Sep 19, 2017
It was ok. Rooms were not daily cleaned during our stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

very nice hotel

Posted Sep 14, 2017
Pros: the bed, the breakfast and location
This hotel is a perfect spot on the riverwalk....access to lots of restaurants and shops. We didnt park at the hotel because there are plenty of garages that are way less expensive to park st. The complimentary breakfast is amazing. We would definitely stay at this hotel again.
Comment from Hotel Management
Sep 18, 2017 by Ana Rodriguez-Sanz, Hotel Management
Thank you for the 5 star review. I was delighted to read that you enjoyed your time with us. We hope to see you in the hotel again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice accessability to riverwalk

Posted Sep 10, 2017
Pros: close to riverwalk
Cons: Parking accessability.
Hotel is in a good location to riverwalk and downtown attractions.
Comment from Hotel Management
Sep 14, 2017 by Ana Rodriguez-Sanz, Hotel Management
We thank you for your candid feedback. We hope to see you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Lovely hotel near Riverwalk

Posted Sep 6, 2017
Pros: The location and atmosphere
Very lovely hotel near on Riverwalk. Would absolutely stay there again. The ambiance was wonderful. Decent breakfast but not overwhelming. We loved the quaint atmosphere.
Comment from Hotel Management
Sep 8, 2017 by Ana Rodriguez-Sanz, Hotel Management
Thank you so much for the wonderful feedback about our complimentary FIT breakfast. We hope to see you in the hotel again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2017
It was a lovely hotel and the staff was very nice.
Comment from Hotel Management
Sep 8, 2017 by Ana Rodriguez-Sanz, Hotel Management
We thank you for the wonderful feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from san Antonio

Posted Sep 4, 2017
Great stay! Hotel was nice, room service was excellent and view was great. Great price for location; right on the river walk
Comment from Hotel Management
Sep 4, 2017 by Ana Rodriguez-Sanz, Hotel Management
Thank you Maria for the wonderful feedback about our hotel. We hope to see you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from houston

Posted Aug 25, 2017
It is close to the river walk. Nice staff. Good experience in the hotel
Comment from Hotel Management
Aug 31, 2017 by Ana Rodriguez-Sanz, Hotel Management
We thank you for the 5 star review!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2017
I reserved two rooms of this hotel through Expedia ahead of time! When I was there with my family for check in, they gave us two separate rooms!! Two of my kids had to sleep in totally different room far away from us!:( it was very bad experience! When I complained they said you have to talk to "third party" which they meant Expedia since I booked my hotel! Very unpleasant experience!
4 out of 5
Recommended
for Everyone
by A verified traveler from West Texas

Posted Aug 23, 2017
Very nice hotel, convenient location, great staff, but no pool:(
Comment from Hotel Management
Sep 8, 2017 by Ana Rodriguez-Sanz, Hotel Management
Thank you for your review of your recent Hotel Valencia experience! We're delighted to read that you enjoyed your time with us, and that you were able to take advantage of our convenient location on the Riverwalk. We hope to see you in the hotel again soon!