Ratings based on 5,230 Verified Reviews

4.5 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Great location. Fantastic staff.

Posted Nov 21, 2017
Beautiful place to stay. Unfortunately our bathtub backed up the very first night. A lock on the door was broken and the bed was very firm. Besides that it was a beautiful place to stay and the staff is amazing. On the plus side it was extremely clean And felt very safe.
5 out of 5
by A verified traveler from Miami

Central

Posted Nov 12, 2017
Was pleasantly surprised to find out how easy it was to get everywhere along the Riverwalk from the hotel. The Alamo was across the street. Everything was very easy from here. Will go back!
5 out of 5
Recommended
for Everyone
by A verified traveler from South Jersey

Nice hotel right on the River Walk

Posted Nov 11, 2017
Pros: The staff was friendly and the location was great. Beautiful views from the rooftop pool.
Cons: Our view was just so-so. We overlooked an alley that had a dumpster which was not great so we kept the curtains closed but the room itself was nice.
Location: Hotel is right on the River Walk and half a block from the Alamo. Close to Tower of the Americas too.
We spent a long weekend in San Antonio - didn't even rent a car. This hotel was in walking distance to almost everything we wanted to see. The lobby was beautiful - the water added to the River Walk experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location on the Riverwalk, close to Alamo

Posted Nov 2, 2017
Great venue for our business meetings, can't wait to go back with my family! Beautiful hotel!
Comment from Hotel Management
Nov 6, 2017 by Nicole G., Hotel Management
Thank you for your feedback. We are glad to hear you enjoyed our Riverwalk property. We hope to see you again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

great location, very friendly staff

Posted Nov 2, 2017
Was in SA for 3+ day conference. Hotel staff was friendly, easy to work with and accommodating. Requested a few forgotten toiletries, they were quickly delivered. Room was clean and comfortable, front desk was always eager to assist. 100% satisfied!! Also if you have the chance, the S’mores brownie from the Q Kitchen was DELICIOUS!
Comment from Hotel Management
Nov 6, 2017 by Nicole G., Hotel Management
Thank you for your feedback. We are glad to hear you enjoyed our Riverwalk property and friendly staff. We hope to see you again in the future!
3 out of 5
Recommended
for Everyone
by A verified traveler from houston

Nice hotel but too expensive

Posted Oct 24, 2017
We came to spend our Anniversary here, the best thing about the hotel is the location. But it’s so busy and noisy. I booked a king room and ended up with a double because the king wasn’t ready. I didn’t want to wait as we wanted to hurry and settle in and get our day started since it’s already a late check in. The room was small but ok.. nothing Anniversary worthy. I we should of booked at the Valencia...that hotel is more for a Anniversary stay
Comment from Hotel Management
Nov 6, 2017 by Nicole G. , Hotel Management
Thank you for your review of your recent stay at our property. We are glad to hear that you enjoyed our convenient Riverwalk location; however we are disappointed to hear of your negative experiences while at our hotel. Please accept a sincere apology from our team in regards to the check-in process during your visit. Please know your comments will be shared and utilized for us all to learn and grow.
5 out of 5
Recommended
for Everyone
by A verified traveler from Spicewood

Last minute trip

Posted Oct 23, 2017
Looked up hotels and found what ended up being the perfect location for my teenage daughters and myself. Beautiful hotel that was right in the middle of some of the best tourist locations in S.A. We walked through the doors directly onto the river walk with numerous restaurants close by and out the front of the hotel a block away, you were at the Alamo, close to shopping, was a great location. Our room on the second floor was great except the view was that of a part of the roof. That was a disappointment, but I had not paid extra for a view of the river walk or city. There were some maintenance items and trash left on some roof areas that was distracting but other than that it was great. Rooftop pool view is a must see!
Comment from Hotel Management
Nov 6, 2017 by Nicole G. , Hotel Management
Thank you for your feedback. We are glad to hear you enjoyed our Riverwalk property. We hope to see you again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

ON THE RIVERWALK

Posted Oct 18, 2017
Pros: WE loved the location and how kind everyone was and the super treatment they gave us.
Cons: It was a little expensive to park your car in the lot across the street.
Location: We loved being able to walk right out to the riverwalk!! We loved being able to walk to the Alamo and downtown. So convenient to everything!
We had a marvelous time!! My husband and I have been married for 46 years and we have been in many hotels...but , this was one of the nicest times we have had! Everything was perfect! We had these expectations of what going to San Antonio and this trip exceeded our expectations!! We were just a block from the Alamo and on the Riverwalk! It was fabulous! The employees were all so friendly and helpful! We had a late night snack in the bar area...we don't drink, but our waiter went out of his way to make our night special! We will be back and will recommend it to everyone!! Thanks for such a great time!! Well worth the money!! We parked our own car...but the valets didn't mind and were very sweet to us!! I left my purse in the room when we left and had to pick it up 2 days later when we came back to fly home...and the security was wonderful about taking care of it and brought it to me safely! GREAT HOTEL!!
Comment from Hotel Management
Nov 6, 2017 by Nicole G. , Hotel Management
Thank you for your feedback. We are happy to hear you enjoyed our hotel's location and friendly staff. We appreciate your comments and suggestions and look forward to seeing you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2017
Location: excellent
Very close to every restaurant and attractions. Very safe place to visit.
Comment from Hotel Management
Nov 6, 2017 by Nicole G. , Hotel Management
Thank you for your feedback about our hotel. We are happy to hear you enjoyed our hotel's location to downtown sites and restaurants. We look forward to seeing you on your next visit to San Antonio.
4 out of 5
Recommended
for Everyone
by A verified traveler from Beaverton, Oregon

Perfect location to see River walk and The Alamo!

Posted Oct 16, 2017
Best location to walk and see it all! Our room was on the 9th floor and looked out onto The Alamo which was fantastic! Room was quiet, clean, and a very comfortable King Bed. The staff went above and beyond to meet any needs we had. Super friendly. The Hyatt is located in the middle of the River walk, so you can easily walk it all. Highly recommend also taking a short ride, either by bus which was super clean and easy to navigate or uber to see the Mission San Jose which is a short 15 minute drive.
Comment from Hotel Management
Nov 6, 2017 by Nicole G. , Hotel Management
Thank you for your review of your recent stay at our property. We are so glad you enjoyed our convenient location to the Riverwalk and the Alamo. We hope to see you again in the future!