Ratings based on 3,171 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from New Braunfels

Close to River Walk, the Alamo

Posted Dec 11, 2017
Pros: Proximity to all tourist sites (River Walk and Alamo)
Cons: Bar staff did not appear to be that hospible.
Location: Already covered
Two night stay to visit San Antonio to take in the River Walk, the Alamo, and walk around the city. Hotel was convenient for the River Walk and not far from the Alamo. We did much walking and climbing up and down stairs. This would be difficult for anyone with young children, strollers, invalid chairs, and elderly. We enjoyed the exercise, however could be tiring. Multiple restaurants, for Italian, steak houses, obviously Mexican, and we even found a Bavarian bar/restaurant. Easy walk to the Alamo, River Walk boat trips, and horse and buggy rides. Pleasant two days around the River Walk. To be recommended.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, TX

Great staff

Posted Dec 6, 2017
The staff are very attentive and courteous. A cozy setting with a great location on the river. Recommended.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Angelo, TX

Spacious room with tremendous view!!

Posted Dec 5, 2017
Everything was perfect with the room except the comfort of the mattress. There was definitely room.for improvement there.
3 out of 5
by A verified traveler from Savannah, GA

Pretty but needs updated

Posted Nov 27, 2017
Pros: Location was good on the Riverwalk, but a little difficult to access by driving. Beautiful exterior.
Cons: Needs a major mechanical updating. Room climate was uncomfortable. Faux beams not really fooling anyone.
Location: Right on Riverwalk so plenty of restaurants, bars and shops in easy walking distance.
In town one night to visit the Riverwalk. Hotel exterior is one of the most beautiful on the Riverwalk. For $20 per person bought tickets to see the lighting of the river for the Christmas Season.
3 out of 5
Recommended
for Everyone
by A verified traveler from texas

Ok

Posted Nov 26, 2017
Room was never cold enough. Overall good! Valet service was very slow but employees very helpful.
Comment from Hotel Management
Dec 1, 2017 by O. Gonzalez, Hotel Management
Although your stay was pleasant overall, we apologize for the issues you encountered while in our care. We look forward to welcoming you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from The Villages, FL

Great River Walk Location

Posted Nov 25, 2017
Pros: Proximity to River Walk and Alamo
Location: Convenient to River Walk, Alamo, and Marketplace
Enjoyable stay. Hotel convenient to River Walk and Alamo
Comment from Hotel Management
Dec 1, 2017 by O. Gonzalez, Hotel Management
Thank you for your review. We are glad to hear that overall your experience was positive and look forward to welcoming you back!
5 out of 5
Recommended
for Everyone
by A verified traveler from Corpus Christi Tx

Old world charm/modern day amenities

Posted Nov 25, 2017
Pros: First class staff/ we were treated like royalty.
Cons: Nothing.
We had stayed here on our wedding night 4 years ago. Each time we return to the River Walk we still go back to La Mansion. The staff is superb. It's cozy and very friendly. Very easy to walk on the River Walk side to any restaurant or venue. Highly recommended. If you don't want to pay for valet parking simply part directly in the garage across the street.
Comment from Hotel Management
Dec 1, 2017 by O. Gonzalez, Hotel Management
Thank you for your continued loyalty to the Omni La Mansion Del Rio. And while we love the historic building and our great location on the River Walk, the one thing that truly makes the hotel great is our excellent staff. They are the heart of our success, and we truly appreciate your compliments. We look forward to seeing you again soon.
3 out of 5
by A verified traveler

Posted Nov 17, 2017
Over priced for a regular room you can get at an econ lodge.
Comment from Hotel Management
Nov 21, 2017 by Olivia G. , Hotel Management
Thank you for your feedback. We apologize for failing to meet your expectations. We hope you will afford us a future opportunity to regain your confidence.
5 out of 5
Recommended
for Everyone
by A verified traveler

RELAXING WEEK

Posted Nov 15, 2017
WE WENT TO SAN ANTONIO FOR A QUITE AND ENJOYED OUR STAY.
Comment from Hotel Management
Nov 21, 2017 by Olivia G. , Hotel Management
Thank you for the review. We are happy you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel right on the river walk.

Posted Nov 11, 2017
Cons: The water pressure in the shower in our room was weak.
Excellent time. Easy walking distance to many restaurants and activities.
Comment from Hotel Management
Nov 13, 2017 by CN, Hotel Management
We apologize for the poor water pressure. We will be sure to take your comment to the appropriate departments to fix the issue. We are delighted to hear that the remainder of your stay was pleasant. We look forward to welcoming you back.