Ratings based on 3,672 Verified Reviews

4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Grand Junction

Charming River Walk hotel

Posted Jul 25, 2017
Pros: Its architecture, atmosphere and comfort are wonderful.
Location: River Walk, performing arts center, theaters, restaurants and historic sites within walking distance. Try a Scooter or Segway tour - super fun!
This hotel is a quiet oasis in the middle of a bustling city with a charming atmosphere and spacious rooms with balcony overlooking the San Antonio River. It has a good hotel restaurant, pool and bar, and is close to everything. The bed was super comfortable, the room spacious.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 25, 2017
No problems with room, staff or anything about the stay. Even 7 floors up the sounds from the river walk are audible, but not annoying. Balcony was a great late night sit , talk and drink wine.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Loved the location - right on Riverwalk.

Posted Jul 24, 2017
Great location, loved the historical feel, as opposed to glass and steel. It felt as though we were in another country, in a good way! Not too impressed with the housekeeping staff. Our room wasn't very clean. There were big pieces of chips throughout that weren't vacuumed even by the second day. Had to request this. Pretty room, though!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel on the riverwalk

Posted Jul 22, 2017
Great location for a great price! Hotel is right on the riverwalk and in close proximity to the majority of the restaurants on the riverwalk.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great in the river hotel. We had a wonderful porch

Posted Jul 16, 2017
Pros: Beautiful, friendly
Cons: Would recommend nice soft chairs on room porches to enjoy the view. Wooden chairs not comfy.
Location: San Antonio of course has the river walk, museums, missions and great Mexican food.
Great time, lovely view. Staff was very amenable & friendly; especially Veronica & Crystal!
4 out of 5
Recommended
for Everyone
by A verified traveler from SA,Texas

Posted Jul 15, 2017
The only downside to this hotel is the outrageous fees for parking. Aside from that, we enjoyed our stay.
Comment from Hotel Management
Jul 15, 2017 by Alicia , Hotel Management
Thank you for your feedback. We hope you enjoyed your stay!
3 out of 5
by A verified traveler from mexico

Disappointed

Posted Jul 11, 2017
My room without WINDOWS! Even though I asked for it! We missed the river walk view. They didn't clean up the room because the housekeeping forgot it. They gave us a coupon for breakfast for the inconvenience. The positive part was The staff of the valet parking always helpful and kind.
3 out of 5
Recommended
for Everyone
by A verified traveler from Dallas Texas

Right on the riverwalk, great location

Posted Jul 10, 2017
Pros: Location
Cons: room service
room service was not so great, never replaced shampoo, washcloths, coffee. Had to call every day to front desk.
Comment from Hotel Management
Jul 15, 2017 by Alicia B., Hotel Management
Thank you for your feedback, we will address this directly with our stay. I'm so sorry the inconvenience and we hope to welcome you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Boring

Posted Jul 8, 2017
you could of have happy hour wirh some snacks and drunks or something, cookie night, just a but boring. Entertain guests a bit.
Comment from Hotel Management
Jul 15, 2017 by Alicia B., Hotel Management
Thank you for your feedback. We're glad you enjoyed your stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from Elmhurst Illinois

Posted Jul 7, 2017
Very close to river walk, restaurants, public transportation.
Comment from Hotel Management
Jul 15, 2017 by Alicia B., Hotel Management
Thank you for your feedback. So glad you enjoyed your stay!