Ratings based on 1,215 Verified Reviews

4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler

Convenient access to the RiverWalk.

Posted Jan 22, 2018
Check-in was very short and sweet. Concierge was very polite and had an upbeat attitude. Rooms were large and spacious with everything you would need in a hotel room. The only downfall staying here was the lack of parking in the main lot. Not totally inconvenienced since the hotel shares a paid parking lot next to it.
Comment from Hotel Management
Jan 23, 2018 by Nanci J. General Manager, Hotel Management
Thank you for taking the time to share your wonderful comments with us. We're so glad you enjoyed your stay and had such great things to say about everything and everyone. We'd love to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis, MN

Great Hotel close to Riverwalk

Posted Jan 16, 2018
Pros: Location, cleanliness
Location: 2 blocks to Riverwalk, 1/2 mile to Convention Center
Our family wanted a hotel close to the convention center and Riverwalk so we did not need to rent a car. This was perfect for our needs. The rooms were very spacious since there was a separate sleeping area, and the hotel offered complimentary breakfast. Staff were friendly and helpful. The only negative during our stay was that one of the two elevators broke down.
Comment from Hotel Management
Jan 23, 2018 by Nanci J. General Manager, Hotel Management
Thank you so much for your recent stay and 5 star review of your experience at the Springhill Suites San Antonio Downtown/Riverwalk Area! We really appreciate guest feedback and you mentioned all the aspects that we focus on for a great stay. It's all due to a great staff, that provide such well-maintained guest rooms and common areas, along with excellent guest service. We strive to have every guest leave as satisfied as you did. Once again, thanks for the great review and staying with us! We hope you will visit us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Weslaco

Fantastic room

Posted Jan 10, 2018
Rooms were FANTASTIC very big with separate sitting area. Only con was ticket for parking said $12 but was told it was $18 when went to pay. All it would take is a black pen to cross out old price.
Comment from Hotel Management
Jan 10, 2018 by Nanci J., General Manager, Hotel Management
Thank you for taking the time to review your recent stay. We're so happy to know it was a great hotel experience for you! We enjoyed your visit and welcome you back whenever you are in the San Antonio area again. We have updated our website to include the correct pricing for parking.
4 out of 5
Recommended
for Families
by A verified traveler from Miami

Great stay

Posted Jan 7, 2018
Pros: I liked the comfort of the room.
Cons: The hotel doesn't have many restaurants nearby, and the bar didn't have a big selection of food to order.
Location: Location is fine, just a couple blocks from the river.
We had a great stay at Springhill suites. Our room had 2 double beds plus a a sofa bed. 2 TVs which is a PLUS. The tub and toilet are separate from the sink which makes it much easier to get ready when traveling with kids. The breakfast was fantastic every day.
Comment from Hotel Management
Jan 7, 2018 by Nanci J., General Manager, Hotel Management
Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and I will be sure to share your praise with them. We'd love to welcome you again!
2 out of 5
by A verified traveler

Not what I expected!

Posted Jan 5, 2018
In general terms the hotel is clean, well maintained and well located in downtown near Riverwalk and main attractions. However, they change for parking which is very expensive (18.00/night) else it’s very noisy you can clearly hear people laughing and banging doors late at night making it difficult to fall asleep. I would not recommend this hotel.
Comment from Hotel Management
Jan 10, 2018 by Nanci J., General Manager, Hotel Management
Thanks for reviewing our hotel. We take all feedback seriously. We will be addressing your comments concerning the issues that you encountered while you were here. We want to make every guest experience exceptional. I hope that you will give us another opportunity to wow you the next time you are in town!
5 out of 5
Recommended
for Everyone
by A verified traveler from louisiana

Good location!

Posted Dec 30, 2017
Easy to get around. Close enough to walk to the Alamodome and Riverwalk restaurants.
Comment from Hotel Management
Jan 8, 2018 by Nanci J. General Manager, Hotel Management
Thank you for reviewing your recent visit. We're pleased to know it was an enjoyable hotel experience for you. We'd love to welcome you back again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from san antonio

Posted Dec 26, 2017
Great experience great area walking distance to river walk.
Comment from Hotel Management
Jan 8, 2018 by Nanci J., General Manager, Hotel Management
Thank you for taking the time to share your comments with us. We're so glad you enjoyed your stay and had such great things to say about everything and everyone. We'd love to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from odessa

Nice hotel near river walk

Posted Dec 25, 2017
The staff at this hotel are super friendly and helpful.
Comment from Hotel Management
Jan 10, 2018 by Nanci J., General Manager, Hotel Management
Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and I will be sure to share your praise with them. We'd love to welcome you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio Riverwalk

Posted Dec 25, 2017
Front desk awesome service! Room neat and clean!! Breakfast area the manager was kind! So close to the riverwalk😊
Comment from Hotel Management
Dec 26, 2017 by Nanci J. General Manager, Hotel Management
Thank you for taking the time to share your wonderful comments with us. We're so glad you enjoyed your stay and had such great things to say about everything and everyone. We'd love to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great locating and amenities for the price.

Posted Dec 25, 2017
Very happy we picked this place a couple blocks off the river walk instead of paying so much more to stay on the river. The staff was great and our suite was really nice. Will not hesitate to stay here again next time.
Comment from Hotel Management
Dec 26, 2017 by Nanci J., General Manager, Hotel Management
Thank you for taking the time to review your recent stay. We're so happy to know it was a great hotel experience for you! We enjoyed your visit and welcome you back whenever you are in the San Antonio area again.